Frequently Asked Questions

To make a post, a member must first verify their account. Verify your account here.

If you found the item you want to purchase, you can contact the seller using the "chat" button on their profile. If they have enabled Trade Guardian in their thread, you can also send them an offer or purchase request.

The first thing you should do is contact the seller you purchased it from for help. If they're unable or unwilling to help, you can open a dispute against them, but only if our Trade Guardian system was used.

I'm sorry, we do not investigate disputes if Trade Guardian was not used. In this case you can give the user a negative feedback.

There is a risk to buying in-game money for real money that all buyers must accept. As long as the seller transfers the gold to you in what is considered a safe manner, the seller will not be held responsible if the gold is removed or your account is banned.

However if the gold was not transfered in a safe manner, including being stolen, the seller will be responsible for a full refund. Each game is different and to determine if the transfer method used was considered safe or not, we will ask other sellers for their opinions.

Paypal is the most popular method, but not the most secure. A buyer has 180 days to dispute a payment.

Bitcoin or WesternUnion are the most secure for sellers since there's no way to dispute a payment, but it's less secure for buyers since they have no recourse if something happens.

When you are dealing with game accounts, you are dealing with the trade of information since there is no physical item. Because of this the original owner or account creator will always know the information on the account. While the password, email and other security items can be changed after a sale or trade, the original owner can always claim an account was stolen to take it back. This is why it's extremely important to only buy an account from someone with a good reputation. There is no method that will make a sold account 100% safe.

In 2012 in the European Court of Justice it was ruled that ALL digital licenses can be resold without exception. This means if your account is banned because it was sold and you live in the EU, you have a legal right to sue the gaming company as it is illegal for them to prevent you from reselling your digital license./p>

This is a leveling or boosting method that does not require the service provider to access the customers account. The customer plays along side, on their own acount, with the booster. Because the booster does not need access to the buyers account, no Verification is required for this type of service.

A middleman is an approved member that will help facilitate a transaction. They will either hold the payment or the account/item during the transaction for the buyer or seller.

Middleman are approved members on EpicNPC who are allowed to conduct middleman transactions through our Trade Guardian system.

You should always contact the buyer or seller first. If they are unable or unwilling to help, you can go to Trade Guardian > History and click the "Report" button to open a dispute. We will then investige the dispute to try to resolve the issue for all parties.

Go to the Trade Guardian page and click the "Apply for MM".

On your thread page click the gear icon in the top right, then select 'Sold'. This will also close your thread.

On your thread page click the gear icon in the top right and select "close thread".

Click the gear icon in the top right of your thread to delete or update the status of your thread. If your thread has posts from other members, it's not eligible to be deleted. However if you have posted sensative information that you want removed contact a moderator or admin to have it removed.

Free members have a 30 day edit time limit for posts. You can upgrade to EpicMember to make this unlimited.

Credits are only used in our shop to buy account or thread perks. They cannot be exchanged or transferred to other members.

To purchase credits: On the main site in the top navigation click Shop > Buy Credits.

Your can apply here.

Bumping is when you move your thread to the top of a forum. We allow one bump every six (6) hours.

To bump a thread, a member needs to click the "Bump" button at the top of their thread. Posting in the thread will NOT bump the thread. We also have a Bump Manager members can purchase to auto-bump their threads.

Once a sale or trade has been completed click on the member's username to go to their Profile page. Click "View Complete Feedback" on the "About Me" tab, then click "Submit Feedback" on the right side.

If you believe the feedback you received is false or inaccurate please create a thread in the Feedback Dispute forum.

The sooner you report false feedback the better chance you have of having it removed. If feedback is too old and we are unable to conduct an investition the feedback will not be removed.

Click the 'report' button on the member's post or profile page.