To provide another layer of safety to our members, Epicnpc offers its Trade Guardian service for both trading and sales. The buyer deposits payment to Trade Guardian and once they receive the item or account, the payment is safely released to the seller. .
Trade Guardian offers two service types. Credit (trades) and Bitcoin (sales)
Either the buyer or seller creates the transaction. The buyer will then be notified to deposit either credits (for trading) or bitcoin (for sales). Once EpicNPC receives the payment, the seller will be notified to deliver the item or account. The buyer then confirms they received their item and the payment is released to the seller. The seller can then cash-out the bitcoin by making a payment request or trade the credits to someone else for another item.
Trade Guardian provides item delivery guarantee and protection against chargebacks. Once a seller receives payment it can't be chargebacked. This provides full protection to sellers who no longer have to deal with credit card chargebacks or Paypal disputes.
For buyers, the system offers an item delivery guarantee. The payment is held by Trade Guardian, so if there is any problem with the item or it's not delivered, the buyer can get their payment back..
Trade Guardian does not protect against account recalls . Once a sale is complete and the buyer has secured the account, we do not offer any protection to the buyer if the account is recalled by the seller or a previous owner.
Buyers are encouraged to open a dispute against the seller if an account is recalled as described in the below section.
The buyer or seller can report a transaction by simply clicking the report button. This will notify Epicnpc of the problem. While the dispute is being investigated, the payment is held by Epicnpc until the dispute is resolved. At that time, payment will be released to the rightful owner.
To speed up the investigation, we advise members to create a dispute thread in our Dispute Forum after reporting the transaction.
If the buyer or seller has decided to cancel a transaction this can be done as long as the item has not been sent. Once canceled, the buyer will receive the credits back. If Bitcoin was used, then it will be refunded back to the buyer within 24 hrs.
If a transaction has been active for 24 hours and payment has not been deposited, the transaction will automatically be canceled.