To provide another layer of safety to our members, Epicnpc offers its Trade Guardian service for both trading and sales. Below we offer three different services.
Trade Guardian offers three service types. Credit (trades), Bitcoin (sales) and Personal Middleman Services.
Either the buyer or seller creates the transaction. The buyer will then be notified to deposit either credits (for trading) or bitcoin (for sales). Once EpicNPC receives the payment, the seller will be notified to deliver the item or account. The buyer then confirms they received their item and the payment is released to the seller. The seller can then cash-out the bitcoin by making a payment request or trade the credits to someone else for another item.
A Epicnpc approved middleman will hold the account or item instead of payment. The seller will give the item/account to the middleman, then the buyer will make the payment directly to the seller. Once confirmed, the middleman will give the item/account to the buyer.
Communications are through the Trade Guardian system in chat. The buyer, seller and middleman will all be added to one chat where they will be able to update the transaction status and conduct the transaction in a safe and secure manner.
Sensative information posted is encryped by the Epicnpc Trade Guardian system and is automatically deleted from our database after a certain amount of time. Less than 3 months, so we do not hold this information for very long, however we do hold it from some time incase a dispute is opened.
These are Epicnpc members, not employees, who have been approved to provide middleman services. Middleman must meet very high standards, have been reviewed by Epicnpc and have been long term member's of the site.
If there is a problem/dispute, Epicnpc will investigate. If the middleman fails to prevent a scam during the transaction, the middleman will be liable for the account or item if it can't be recovered. Epicnpc does NOT provide compensation for the item.
If a problem is reported after the transaction is completed, Epicnpc will also investigate. If it's deteremined the buyer or seller are at fault, the middleman will not be liable.
Trade Guardian provides item delivery and payment guarantee.
For buyers, the system offers item delivery guarantee.
For sellers, the system offers payment guarantee.*
* For Personal Middleman services, since the payment is sent directly from the buyer to seller, it does not provide any chargeback protection.
Trade Guardian does not protect against account recalls . Once a sale is complete and the buyer has secured the account, we do not offer any protection to the buyer if the account is recalled by the seller or a previous owner.
Buyers are encouraged to open a dispute against the seller if an account is recalled as described in the below section.
The buyer or seller can report a transaction by simply clicking the report button. This will notify Epicnpc of the problem. While the dispute is being investigated, the payment is held by Epicnpc until the dispute is resolved. At that time, payment will be released to the rightful owner.
To speed up the investigation, we advise members to create a dispute thread in our Dispute Forum after reporting the transaction.
If the buyer or seller has decided to cancel a transaction this can be done as long as the item has not been sent. Once canceled, the buyer will receive the credits back. If Bitcoin was used, then it will be refunded back to the buyer within 24 hrs.
If a transaction has been active for 24 hours and payment has not been deposited, the transaction will automatically be canceled.