Middleman services provide buyer and seller protection at the time of sale. The service guarantees the seller will received payment and the buyer will received the item purchased.
Click here for our full Terms and Conditions.
What happens if the payment is chargebacked?
Trade Guardian does not protect against payment changebacks. We recommend opening a dispute againt this member in our Dispute Forum.
Does the MM Service protect against account recalls?
No, Trade Guardian does not protect against account recalls. We recommend opening a dispute againt this member in our Dispute Forum.
Why use this service if it doesn't protect against chargeback or recalls?
Trade Guardian provides item delivery and payment guarantee. Most scams occure during the time of sale. Someone pays and never receives the item or they give the item and the other person never pays. Trade Guardian protects against these types of scams which are the most common.
Is sending payment as Family & Friends via Paypal safe?
Many sellers prefer Paypal payments to be sent as Family & Friends as it provides extra chargeback protection. However the buyer is not required to send as F&F. The buyer and seller should discuss this and come to an agreement. Even though it addes extra chargeback protection, Paypal still allows these payments to be disputed, so it's okay to send this way.
These are Epicnpc members, not employees, who have been approved to provide middleman services. Middleman must meet very high standards, have been reviewed by Epicnpc and have been long term member's of the site.
If there is a problem/dispute, Epicnpc will investigate. If the middleman fails to prevent a scam during the transaction, the middleman will be liable for the account or item if it can't be recovered. Epicnpc does NOT provide compensation for the item.
If a problem is reported after the transaction is completed, Epicnpc will also investigate. If it's deteremined the buyer or seller are at fault, the middleman will not be liable.
If the buyer or seller has decided to cancel a transaction this can be done as long as the item has not been sent. Once the item has been sent, only the MM can cancel.
If a transaction has been active for 24 hours and payment has not been deposited, the transaction will automatically be canceled.