EpicNPC Forum Rules

Infraction Point System:

• When you break a rule an infraction will be given to your account.
• Any member who receives 5 infraction points will receive a 3 day ban from the forums.
• Any member who receives 8 infraction points will receive a 10 day ban from the forums.
• One infraction point expires every 30 days
• Members who continue to receive infractions after temp bans will be permanently banned.

Account Recalls (game accounts)

Sellers who have a high rate of account recalls will receive feedbacks based on the following guidelines.

Number of recall claims within 30 days

• 2 recall claims - 1 neutral feedback added
• 3 recall claims - 1 negative feedback added
• 4 recall claims - 1 negative feedback added
• 5 recall claims - ban

Example: If you have 2 recall claims, a neutral feedback will be added. If you receive a 3rd recall claim, a negativel feedback will be added and so on.

Forced Trade Backs
This is where one party forces the other to undo the sale. Either by threatening a payment chargeback or recovering the account.

• First Violation - Negative feedback
• Second Violation - Account Banned

Leveling/Boosting Terms

Power Leveling and Boosting services must clearly state the terms of their service so there is no confusion as to what the buyer is purchasing. The following information is REQUIRED in all Leveling and Boosting service threads where the provider requires login information to the customers account.

• Leveling is done by (automated bot or by hand)
  • If leveling is done using an exploit or some abuse of the normal game system, this must also be disclosed.
• The person that is leveling your account is located in (countries)
• If the account gets banned during leveling, we will compensate you (details)

Duo Boost Terms
Only if rank or rating is removed if the booster is banned during the service. For example in Rainbow 6 Siege, if the booster is banned for cheating, the cusomter will lose all MMR obtained while playing with the booster.

• Booster is using a (cheat or not using a cheat).
• If the booster is banned during the service and the customer loses their rank/rating, we will compensate you (details)

Hand Leveling Terms
If a seller is claiming their leveling or boosting service is hand-leveled, they MUST provide the customer an option to view the service being performed via stream (for free) if requested.

• The seller does not need to make streams available for every order. Only if requested by the customer.
• Steaming information does not need to be posted in the sale thread.
• If a seller refuses a customer's request to view a stream, the seller cannot claim "hand leveled" in their sale thread and must remove that claim.

Private Server Account Sales

Since private servers have different rules about account recalls and recovery, and there are many different private servers for each game, the following rules must be followed by the seller when selling an account from a private server.

• The seller must clearly state to the buyer the account recovery procedure before payment.
• The seller must include whether or not account recovery is possible and what info is required in an account recovery.

Middleman Service Guidelines

Only Epicnpc approved members are allowed to offer middleman services and will have this icon in their profile.
All Epicnpc Middleman services are conducted via Traded Guardian, never off-site.

• No "find account" services are allowed. These are treated as middleman services and will be removed.
• Sellers MUST have inventory. This means a seller has full access to the accounts they have listed for sale. They should be able to complete the sale without any help from the previous owner. If the previous owner is required or the seller needs to contact them to start the sale, it will be considered a middleman service. This is not allowed and the thread will be removed.
• Reselling is allowed, but the account owner must give full access to the seller while they are trying to sell it.

Exception: Starter reroll accounts for mobile games. Sellers use bots to create thousands of accounts trying to get certain rare character combinations. They are then left with thousands of extra accounts. A "find account" post can be made for these types of sales since there are too many accounts to list.

Thread Sale Guidelines & Requirements

In order to provide a better user experience, Epicnpc requires all members to follow these guidelines and rules when creating a sale or trade thread.

• No unsupported superlative or competitive claims. This includes claims like "best, "cheapest", "fastest", "number #1" or any other claim that can't be proven. This is related to seller claims, not the game. For example "hunter class is the best DPS" is not against the rules.
• Item description and payment method are required in all threads. Price is required if you link to an outside website. If there's no link, then you can say "price is negotiable" or "contact me for price information".
  • If the user has to click a link to another website to see item description, payment methods or price, it will be considered spam and removed.
• Full account disclosure: The seller must state to the buyer before payment whether or not the account has ever been recalled, hacked, stolen or has received violation warnings. For some games, the seller must also disclose whether or not any payment transactions (buying in-game items) have occurred on the account.
  • Botted accounts: If the account was created/leveled using a bot, this must also be disclosed. This means the account was botted from level 1 to the max level. This does not include legit accounts that at one time or another used a bot.
  • Seller must disclose if they are the original owner of the account.
  • Anything vitally important about the account must be disclosed to the buyer before payment.
• Account Security - If the email on the account cannot be changed, the email account must be given to the buyer. If the email account cannot be transferred to the buyer, the account cannot be listed for sale or sold.
  • If the buyer cannot secure the account fully, the account cannot be sold.
• Discounts & Sales: If you are providing some sort of discount or sale (example: 50% off) you have to prove the discount is real. Normal prices must be included in your thread.
  • If the discounts are permanent, then they are not real discounts, they are the normal price and can't be claimed as a "Sale" or "Discounted" price. This would be considered a fake discount and not allowed.
    • Example: "50% off everything" If the discount is never removed, then it's not a discount it's the normal price.
    • If you add "50% off everything until June 30, 2020" Then that would be okay because the sale would end. The normal price would then be used.
  • Permanent discounts are allowed for some types. Bulk orders, price limits, repeat customers and discount codes.
    • Example. Buy 1 item for $1. Buy 10 items for $8 (20% off). This is a permanent discount for bulk orders and would be allowed.
    • Example: Spend $50 or more and get 10% off.
    • Example: Receive a 20% discount code when you purchase again.
    • Example: Use code "DISCOUNT10" to get 10% off.
• Top Up Services - Prices MUST be included for all top up service threads.

Signatures

Signatures can bypass two rules in regards to links.

• Website links - if you post a link to your website in a thread, pricing information is required in that thread. However if you add the link to your sig only, then pricing information is not required in the thread.
• Links to social groups are allowed in sigs. These types of links are not allowed anywhere else.

Right to Know Methods

Epicnpc reserves the right to know a seller's methods for anything being sold or linked to on Epicnpc. This includes how they obtain accounts or items, how their services are conducted, payment methods and processing and anything else related to the item or service listed.

• Sellers will be required to provide a detailed explanation of their methods so that Epicnpc can replicate it.
• If requested, seller's can be asked for video evidence as proof to show their explanation is legitimate.
• Sellers who refuse will have their threads removed or will be banned.
  • Bans are reserved only for members that are suspected of illegal activity.

Feedback System

• Feedback can only be given if a sale has begun. This means either payment was sent or the item was exchanged.
• No free items, services or accounts in exchange for feedback.
• If a sale occurred, the seller can offer some sort of minor discount or reward to incentivize the customer to give feedback.
  • The seller must clearly state the conditions in the thread. 10% is the max discount allowed.
  • Ex. 5% discount if you give feedback. 10% off your next order.
    
• Companies that are EpicNPC verified cannot give their employees feedback, and the employees cannot give the company feedback.
• You may NOT post feedback on behalf of any user. Doing so puts your own EpicNPC status at risk and may cause a permanent account suspension.
• Revenge feedbacks are not permitted.
• Disregarding these rules may lead to account suspension and/or having your account upgrade revoked.

Feedback Removal/Change Rules

• Epicnpc only investigates feedback disuptes if Trade Guardian is used. Any of the Trade Guardian services including the free service.
  • If TG was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
    • If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
    • If proof of transaction is not provided, the feedback will be removed
      
• Feedback based on rudeness or slow service (non-extreme) can only be neutral, not negative.
• Feedback can only be removed if it's false. We will only investigate these claims if Trade Guardian is used.
• If you believe feedback is false, you can open a dispute thread.
  • False feedback must been reported within 30 days
  • After 30 days, the burden of proof falls solely on the member who received the feedback.
    • Example: Joe gets a negative feedback from Roger. Two months later Joe disputes the feedback. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.

Editing/Deleting Posts & Accounts

EpicNPC will not delete or remove a post once it has been made. If you mistakenly posted sensitive information like your real name, phone number, your character's username or other information that can get you banned, you can contact a moderator to get that info removed, but again the post will remain. As a general rule of thumb, do not post something on the internet you don't want there forever.

• We do not delete posts or threads
• We do not delete accounts.
• Members can request to have their account closed.

The Fine Print

We can't write a rule for every possible scenario or dispute that arises. Because of this EpicNPC mods and admins reserve the right to make decisions on a case by case basis when no rule for the situation exists.

• We reserve the right to modify and amend these terms at any time without notice.
• It is your responsibility to remain informed of current policies.
• We reserve our right to disable any account at any time for any reason and without notice.
• Any abuse towards our staff and/or management in any form will not be tolerated!
• If administrators/moderators should engage in buying/selling/trading/leveling accounts or make themselves available to be a middleman between users - they act as a personal entity and not as a representative of EpicNPC .