Official Suggestion thread - help make EpicNPC a better marketplace

[Adoxia]

Regular user/former mods wouldn't know when reporting, though. Unless its fine when mistakes happen

Also reporters (regular user/former mods) won't know if user was warned or edited. Since no access to edit history (only know "last edit"), and warnings are shown to mods and above only.

Isn't that only if they break rules? What if it didn't break rules at first, and only started breaking partway?

Sticky threads are always the threads at the top of the forums currently only on page 1. They are in the sticky thread section. If the thread is moved from the sticky thread section and then placed back into the regular thread section they are subjected to following the rules that they were originally exempt from. If someone reports a sticky thread that has one of the rules that allows the sticky thread exemption we will close the report. If it is a regular thread the user will receive a warning. Mods can see if the reported thread is a sticky thread or not, we can also see when someone was warned. So even if a user is reported multiple times we check these two things before issuing another warning.

bad change
what if sticky thread has some inprovements like color or bold title bought for longer duration than sticky period?

These are the options that you can select when creating a sticky thread:

• Use Existing Thread Use one of your current threads.
• Create New Thread Set up a new thread.

• My Thread breaks some rules This thread will be hidden until sticked. Once expired, it will be hidden again.
  • Contains an affiliate/referral link.
  • Is a duplicate thread.
  • Is posted in an unrelated section.
  • Is missing required information (pricing, payment options, boosting terms, ect).

 

[EpicNPC]

Also there is a change that sticky threads are removed when they expire.

bad change
what if sticky thread has some inprovements like color or bold title bought for longer duration than sticky period?

This is not a new feature. This is how sticky threads have worked for the last 3-4 years.

If you sticky thread is breaking rules, there is an option to indicate this during he purchase process. If the thread is pending start or once it expires it is hidden. This done so the user does not receive any warnings from moderators for the rules they were breaking.

The thread remains listed on the users "My Sticky Thread" page for 60 days so they can renew the sticky if they like. They can also request the thread restore by opening a support ticket if they plan to edit it so it no longer breaks rules.

We are planning on offering a feature to allow members to edit the thread and restore it themselves, but this is about 2 months away.

 

[MGaming]

For Trade Guardian feedbacks (using free, escrow, or middleman), would it be possible to have a feature to include "Item/Service: XXXXX" instead of just the default "Transaction complete for $XX.XX"?

Considering it to be possibly set at either:
1. When trying to start it (buyer mentions it)
2. When confirming/accepting a TG request as the seller

Hopefully it is optional as well (don't want it forced). Sometimes I think people (or at least me) may reuse a thread for a different kind of sale.

 

[EpicNPC]

There are almost zero services transactions using TG, so this wouldn't really have an affect. Sorry.

 

[Tony and Friends]

hey folks i do not remember if this was asked before, will be nice to make a cart and do one transaction instead of many, for something like this

 

[Tony and Friends]

another idea is to rework subcategories of the game
all games except WoW(and some others) because i see WoW retail and classic have different structure than other games

what i am talking about?
the thing is, when you click on game title from search field results it will redirect you to game category where Accounts sub-section always will be the first
Yes i know you can click not on game name itself but on sub-category too, from main EpicNPC search field results
But i believe most customers when searching the game, just clicking on game name and thats all

this is why you can see many sellers prefer to sell their items/boosting services/top up services not in relevant categories, but at Accounts sub-section
JUST because Accounts always will be first when you visit the section of the game
check any popular game, you will see what i am talking about, many examples there
like this two below, and many others

Yes, their topics are sticky and it is not against rules to do so, but ask yourself what is better, when all subcategories equal, or a mess where sellers selling what they want at Accounts because its showing FIRST among other sub-categories?

i agree this probably will not be done because it is alot of work to change how categories works, probably big part of the forum need to be re-written

example of concept below, when you went into game category you do not see topics from the start, but must click on sub-section buttons first
in this case there will be 0 reasons for sellers to post in non-relevant categories for better visibility

 

[EpicNPC]

hey folks i do not remember if this was asked before, will be nice to make a cart and do one transaction instead of many, for something like this

Yes, we can add that option for renewals.

JUST because Accounts always will be first when you visit the section of the game
check any popular game, you will see what i am talking about, many examples there
like this two below, and many others

Those are sticky threads which are allowed to be posted anywhere. Many sellers post sticky threads in other related sections because the boosting section is sold out or they want to advertise to a wider audience.

When you search for a game, we already list the subsections. While I understand your point, some users do post normal threads in the wrong section, I don't think this would have a big impact.

The homepage list would not be affected. We display the most popular and trending sections based on new posts/threads. This new page would have zero, so it would never be listed. We would still end up linking to the account section in most places since that's almost always more active then any of the other sections.

If the user is clicking the wrong link in the search, then my guess is they'll click the wrong button on the new page also. I don't see this having a great affect, sorry.

 

[Dexic]

Is it possible to add a feature to provide automatic system feedback to Seller-Buyer profile in Trade Guardian Free when the transaction is completed like in Trade Guardian Middleman Service?

 

[EpicNPC]

Yes, but this feature was disabled after abuse. There are no plans to turn it back on at this time, sorry.

 

[Tony and Friends]

when i trying to search game category from main site page
and entering AND
it automatically converting it to &

and as the result i can not find a game

try for example Skull and Bones

when i proposed to add recognition of and as & and vise versa, i mean not replace completely one with another, but equitations of them by search engine

 

[MistiServices]

add Mists of Pandaria Classic secrion or change Cataclysm Classic to MoP Classic, to get ahead on google with page ranking. game is almost out within month or so

 

[EpicNPC]

add Mists of Pandaria Classic secrion or change Cataclysm Classic to MoP Classic, to get ahead on google with page ranking. game is almost out within month or so

To confirm, once Mists of Pandaria Classic launches, that technically ends Cataclysm Classic. Cataclysm Classic turns into MoP Classic, right?

 

[MistiServices]

To confirm, once Mists of Pandaria Classic launches, that technically ends Cataclysm Classic. Cataclysm Classic turns into MoP Classic, right?

Yes, that is correct.

 

[EpicNPC]

Its been updated

 

[MGaming]

Would it be possible to make us be able to "edit" threads that are marked as "sold"?
Feels a bit weird not being able to edit the thread when it is marked "sold", but its still possible to, when its marked as "closed" only (and can be reopened).

I only want to edit out prices or screenshots (from the post) time to time, as I had forgotten to do it before marking it as sold sometimes.

 

[EpicNPC]

Threads marked as sold/bought are no longer listed on the site. If the user knows the URL, the link will still load, but the threads is not listed. Only 1 or 2 members (buyer/seller) will know the URL in most cases.

There's not much reason to edit a sold thread since no one can find it. In case a dispute is reported, we want to be able to see the original text posted. Even though we keep an edit history, it makes it easier for mods if the posts are less edited.

 

[MGaming]

Threads marked as sold/bought are no longer listed on the site. If the user knows the URL, the link will still load, but the threads is not listed. Only 1 or 2 members (buyer/seller) will know the URL in most cases.

There's not much reason to edit a sold thread since no one can view it. In case a dispute is reported, we want to be able to see the original text posted. Even though we keep an edit history, it makes it easier for mods if the posts are less edited.

I can view it in incognito though?

The images arent deleted either (its not offsite).

 

[EpicNPC]

Yes, anyone can view it if they know the link.

However the thread is no longer listed on the site, so no one will be able to find it.

 

[MGaming]

Yes, anyone can view it if they know the link.

However the thread is no longer listed on the site, so no one will be able to find it.

Ah okay, I thought it will still be show-able because we have option the toggle for sold/bought threads.
Which lets me see others' sold threads too anyway

 

[MGaming]

In TG free, if the seller is changing the price (lower), would it be possible to make it no need for buyer's approval?
If its higher, then I can understand needing approval. But lower doesn't sound like it needs to, in my opinion.

 

[EpicNPC]

We would still need the buyer to confirm.

Example:

$200 account
buyer asks for $150
Seller updates to $170
We would need the buyer to confirm the price before the transaction is created.

 

[Tony and Friends]

when i trying to search game category from main site page
and entering AND
it automatically converting it to &

and as the result i can not find a game

try for example Skull and Bones

when i proposed to add recognition of and as & and vise versa, i mean not replace completely one with another, but equitations of them by search engine

still the same
can not search anything with AND
even my own name

its autochanging

 

[EpicNPC]

The "Game/Forum Search" only searches for categories, not members or threads.

We renamed all forums using "and" to & and the search will now find the forum using both options.

 

[MGaming]

1. Any way for sellers to quickly disable all TG Free options from all open threads?
Or if there will be a way to, would help.
(Just a tracker on which thread have TG free enabled also helps)

2. There's a typo in TG page - specifically TG free FAQ
During the process, the TG system will provide helpful instructions for both the buyer and seller. The system also performs a number of security checks and is significantly safer than using nothign and just completed the sale without it.

"nothign" = nothing

 

[EpicNPC]

Thanks. fixed the typo.

1. Any way for sellers to quickly disable all TG Free options from all open threads?
Or if there will be a way to, would help.
(Just a tracker on which thread have TG free enabled also helps)

We can add info like this to the Watch Thread page. This way you can manage everything from 1 location. However since price is required for free, MM and Escrow, we can't add an option to enable on many threads. Each thread would have to have it's own price.

 

[Tony and Friends]

The "Game/Forum Search" only searches for categories, not members or threads.

We renamed all forums using "and" to & and the search will now find the forum using both options.

thanks now its fixed

what about search field at forum sections? it is possible to search users there?

 

[EpicNPC]

That search is meant only as a category search. The main search in found in the menu bar on the right side.

 

[MGaming]

Is it possible to have an ignored EpicNPC user's sticky thread to still show in a forum (not when trying to buy sticky, since they still show there)?
Maybe with a different coloring

Since it can kind of give a false sense of "oh hey there's still a sticky slot" (even though there's no more / lesser than shown), lol

 

[EpicNPC]

Yes, we can display those sticky threads and add an indicator to show you're ignoring that member.

 

[MGaming]

I just noticed, in https://www.epicnpc.com/account/ignored , I'm also not able to see the usernames of the people I ignored.
Sure, I can just unignore them as well, but is that intentional?
Feels like as users we should be able to see who we ignored, lol

 

[EpicNPC]

That item is already on our to-do list. It's grouped together with the sticky thread issue for ignored members and will be released at the same time.

 

[Pro.Desmond]

Hi, kindly add check Box 'Battle For Brooklyn DLC' in Selection Type ( The Division 2 TD2 Accounts New Post Thread Section )

Thanks

 

[EpicNPC Mod]

Hi, kindly add check Box 'Battle For Brooklyn DLC' in Selection Type ( The Division 2 TD2 Accounts New Post Thread Section )

​

Thanks

This has been added.

 

[MGaming]

Not sure if this is possible, but is it possible for the threads body to have index / linking to specific area in the thread (in case the post is really long)?
Something like going to #accounts (id="accounts") in html
Can also be called sections, I guess.

 

[EpicNPC]

HTML also cannot be used for security reasons, only BB code would be allowed. There is currently no function to allow this and due to it's limited use, I would prefer to work on other updates that would have a bigger impact.

 

[HaniOtaku]

Can you remove unnecessary steps for TG free trsanctions like ''confirm item'' and ''MM is not needed''
the buyer already confirmed item after he checked the thread and decided to buy that step doesnt make sense
and same for MM since the buyer choose TG Free then he already decided not to use MM
you need to make the TG free transactions much more simple and faster

 

[EpicNPC]

Many members decided to add a MM when starting a TG free transaction. They could cancel and start over, but having this built into the process makes it much faster. It should only take a few seconds for both buyer and seller to confirm. If one person wants to use a MM and one doesn't, that's a problem. They need to then discuss it and come to an agreement.

the buyer already confirmed item after he checked the thread and decided to buy that step doesnt make sense
and same for MM since the buyer choose TG Free then he already decided not to use MM

I'm not sure what step you're referring to.

This is the process for free TG service.

Buyer clicks "TG button" in the seller's thread.

1. If the seller has a price and the buyer immediately agrees to it, the seller is sent a notification to accept.
- If the seller does not have a price, a notification is still sent, but the buyer and seller can chat and agree to a price first.
2. Once price is agreed to, a TG transaction is created.
3. System asks if they want a MM.
4. If no, they are asked for their payment info.
5. Once info submitted, system determines who goes first.
6. The buyer then either pays the seller or the seller provides the items to the buyer.
7. The other party then goes to complete the transaction.

I'm not sure what step can be removed.

 

[HaniOtaku]

I'm not sure what step you're referring to.

This is the process for free TG service.

Buyer clicks "TG button" in the seller's thread.

1. If the seller has a price and the buyer immediately agrees to it, the seller is sent a notification to accept.
- If the seller does not have a price, a notification is still sent, but the buyer and seller can chat and agree to a price first.
2. Once price is agreed to, a TG transaction is created.
3. System asks if they want a MM.
4. If no, they are asked for their payment info.
5. Once info submitted, system determines who goes first.
6. The buyer then either pays the seller or the seller provides the items to the buyer.
7. The other party then goes to complete the transaction.

I'm not sure what step can be removed.

there is a step asking the buyer to confirm item before payment infos step

 

[EpicNPC]

Originally this step was not included in the free version, but was quickly added due to reported problems.

1. Seller's were not ready to start and did not prep the account for transfer. Accounts were not unlinked and sometimes the email could not be removed or given to the buyer. In these cases they would get to step 3 or 4 before realizing this, then report it and we'd end up cancelling and undoing everything.

2. Once the buyer received an account they would check the support tickets (if possible) and would sometime notice there were violations or recalls which the seller failed to disclose. Sellers are supposed to disclose all previous account violations and recalls before payment. The buyer would then request their money back from the seller, who sometimes refused and resulted in a ban.

In both cases it's a waste of time for the buyer and seller. Often the transaction were undone or cancelled and as mentioned sometimes they resulted in bans. To resolve this, we added these instructions so the buyer and seller would have the knowledge and we can avoid these types of failed transactions.

Removing these step would results in a considerable uptick in reported problems. For buyers and sellers that are familiar with the process, they can simply update the status and move onto the next step.

 

[Dexic]

@EpicNPC

Can EpicNPC provide or help create an invoice for every Trade Guardian transaction that includes details like the date, amount, middleman, buyer, seller, etc., similar to how other freelance/marketplaces website provide official invoices?

 

[MGaming]

1. Can we have an optional input when trying to start a TG, just in case a thread is marked as "multiple items"?
Since the price is 99% likely to be different based on the items, and offer could sometimes just to get a lower priced items (without actually offering less).
Would be nice if its also added in the TG request / TG chat start, as well.

Optionally have them selectable, but sounds like too much work (both web side and seller side).
Unsure if this should be just on sell threads or including buy / trade threads.

2. For the "bar" or color marker of threads

Can it be changed to include the initials, or the whole word?
e.g. Green = Sell, so S or Sell
Blue = Buy, so B or Buy
Gray? = Trade, so T or Trade
Forgot what if there's no mark/tag.

Seems quite hard to discern buy and sell threads (the color doesn't feel obvious enough to my eyes).
While yes, I can just also filter "buy, sell, or trading" threads, I may sometimes choose not to do so.

3. I don't know if this is possible, but can the time for when a "buy" or "trade" thread be bumped, be shown?
When a subforum has too many threads, I feel that its hard to discern when a buy thread is still active (as people sometimes just bump it).
And with the influx of threads, you might not even be able to see when they were last bumped approximately.

If not, that's fine. I'm just asking in case.
(And yes this excludes sell threads, and maybe no tag / no mark threads)

 

[EpicNPC]

@Dexic I already replied to your other thread and we can add that.

@MGaming

1. I'm sorry, I do not understand this suggestion.

2. On mobile, at the top of the section we display the color legend that tells you what each color means. On Desktop if you hover over any item it will say buying, selling or trading.

We very rarely get support tickets asking about this and it seems pretty straight forward already, so I'm not sure there's any need to change it.

3. I don't understand this request. You want to see the time when other sellers bumped their threads? If the thread is on page 1 and the section is active, you can just assume it was in the last few hours. I don't understand the purpose of this.

 

[MGaming]

@Dexic I already replied to your other thread and we can add that.

@MGaming

1. I'm sorry, I do not understand this suggestion.

2. On mobile, at the top of the section we display the color legend that tells you what each color means. On Desktop if you hover over any item it will say buying, selling or trading.

We very rarely get support tickets asking about this and it seems pretty straight forward already, so I'm not sure there's any need to change it.

3. I don't understand this request. You want to see the time when other sellers bumped their threads? If the thread is on page 1 and the section is active, you can just assume it was in the last few hours. I don't understand the purpose of this.

1. Sorry, wasn't clear enough.
Input for "note", e.g. "account 1 for $xx", etc. Optional for buyers to fill (actually not sure how it works when its a buy thread).
e.g. Account 1 cost $30, account 2 costs $20, but thread base price is $30.
A buyer offers $20 for account 2, but didn't say anything, can they actually chat in the "TG request" before it got accepted or denied?

2. Ah, okay. I usually browse on PC than on mobile, so didn't know about that color legend.

3. Not other seller. Only for buyer threads and/or trading threads.
This is actually for similar purpose for number 2, which is finding out "when was a buyer's thread" was last active / bumped.
I do it sometimes since buyer's thread are actually still active "after some days" since the waves of seller threads, but no idea if they're still looking or not.

(having info on what page of the forum it originally is "when no filter is used" can work too, since now it just says "Page 1" or "Page 2+" from what I know)

 

[EpicNPC]

1. You want the seller to be able to add multiple prices for multiple items? I don't think this would be needed.

Currently it works like this.

TG Enabled, Price entered
- Seller can enable "Accept offers" (optional)
Buyer makes a request to purchase as listed price or they can make any offer at another price if "accept offer" is enabled.
- Seller can "accept" the offer or they can chat and agree to a new price.
- Once price is agreed to, transaction is created.

TG not enabled, nor disabled. (No price)
Buyer makes a purchase request.
They discuss price and once agreed to, a transaction is created.

Adding options for multiple items and prices I think would make it more complicated for no reason.

3. I see what you mean, but you can get an idea of activity if the thread is near the top of page 1 or checking when the buyer was last online. We'll consider adding this information.

 

[MGaming]

1. You want the seller to be able to add multiple prices for multiple items? I don't think this would be needed.

Currently it works like this.

TG Enabled, Price entered
- Seller can enable "Accept offers" (optional)
Buyer makes a request to purchase as listed price or they can make any offer at another price if "accept offer" is enabled.
- Seller can "accept" the offer or they can chat and agree to a new price.
- Once price is agreed to, transaction is created.

TG not enabled, nor disabled. (No price)
Buyer makes a purchase request.
They discuss price and once agreed to, a transaction is created.

Adding options for multiple items and prices I think would make it more complicated for no reason.

3. I see what you mean, but you can get an idea of activity if the thread is near the top of page 1 or checking when the buyer was last online. We'll consider adding this information.

1. Yeah, then just adding an optional text input for note should work
With a hint something like "e.g. product number or information you want"

3. Thats fine, its just a suggestion in the end.
As for the "get an idea near the top of page 1", honestly, my thread can easily get to page 2 in the span of 30 minutes or less, lol. And obviously most of the new threads are sell threads.

Edit: nevermind on the number 2. But still having number 3 (actual original page location) would be nice

 

[MGaming]

Oh, I'm not sure about this system, but:
4. Would it be possible to have a "feedback" detection n warning, right before you give a feedback?
I feel its not that common for a person to buy from the same user twice in the same day / within 24h.

There's also time when I saw a user who did a TG transaction (paid), which means already getting feedback, and getting another separate feedback on top, lol.
Forgot who it was, but was pretty recently.

Edit: So turns out the detection is already there (from what I hear off a buyer), but it doesn't seem to take TG feedback into account, because it wasn't manually done.

 

[Bakuzni]

Moving 'close message' users in chat to the bottom of the list, or something that can be recoverable. Such as a 'closed chats' link similar to the Inbox/TG/Warnings/Groups/Starred tabs?

 

[EpicNPC]

Edit: So turns out the detection is already there (from what I hear off a buyer), but it doesn't seem to take TG feedback into account, because it wasn't manually done.

Can you provide the profile link to the user that gave 2 feedback?

Moving 'close message' users in chat to the bottom of the list, or something that can be recoverable. Such as a 'closed chats' link similar to the Inbox/TG/Warnings/Groups/Starred tabs?

If a member's account is disabled or banned, you want that chat to appear at the bottom of the chat list?

I can see an issue where someone who had a recent chat with someone would contact support asking why the chat is missing. Some members have chat lists that have 500+ members, so it would be difficult to find if you had to scroll all the way down because you couldn't remember their username. I think it could potential cause issue so it's not something we would add. Sorry.

 

[MGaming]

Can you provide the profile link to the user that gave 2 feedback?


If a member's account is disabled or banned, you want that chat to appear at the bottom of the chat list?

I can see an issue where someone who had a recent chat with someone would contact support asking why the chat is missing. Some members have chat lists that have 500+ members, so it would be difficult to find if you had to scroll all the way down because you couldn't remember their username. I think it could potential cause issue so it's not something we would add. Sorry.

I had already forgotten who it was, sorry. If I see it again I'll mention it (but probably unlikely)

 

[MGaming]

Can you provide the profile link to the user that gave 2 feedback?


If a member's account is disabled or banned, you want that chat to appear at the bottom of the chat list?

I can see an issue where someone who had a recent chat with someone would contact support asking why the chat is missing. Some members have chat lists that have 500+ members, so it would be difficult to find if you had to scroll all the way down because you couldn't remember their username. I think it could potential cause issue so it's not something we would add. Sorry.

I found it

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