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Official Suggestion thread - help make EpicNPC a better marketplace

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Oh I forgot, is it intentional for free TG to not automatically give feedback, compared to Escrow / ENPC middleman?
Even the basic feedback (TG for xx) is nice
 
EpicNPC said:
Thanks. We'll add this to our to-do list.


Yes, free does not give automatic feedback. This is intentional as it was being abused previously.
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Ah, understandable.

1. By the way, I want to ask, would it be possible to "request removal" of images / files in chat (be it regular or TG)?
Sometimes either buyer or seller cancels, but the account info (not the login info) could still be in the chat.
While unlikely to be reported, I prefer to have a peace of mind if possible.
Making it need permission to be viewed from either the other user (you're in chat with) or EpicNPC admin/owner will work as well (kind of like asking for access).

Only workaround I can think of right now is uploading it elsewhere instead of the chat, because the edit / delete limit is only a couple minutes in EpicNPC's chat.
(I did report my chat for this case, but was told that we can only edit/remove it at several minutes after chat)

Cancelations doesn't always happen within that time limit, either.

2. I think the "TG feedback" + "regular feedback" seems to already detect each other? Just got a buyer mentioning it. I didn't ask for one, but he did and mentioned it to me.

So that comes into the thing - can the closing chat of "EpicNPC Bot" upon finishing TG (paid TG), become "edit your feedback" instead of "add a feedback"?
Mentioning that "basic / template feedback" has been automatically given might be nice, too.
 
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1. Images posted in chat can be shared outside of chat using the URL. This was a conscious decision so members can easily share images. Otherwise they would have to reupload the same image many times to share with multiple people.

We prevent chat edits after a certain amount of time so scammers cannot delete information. At this time we do not plan to add any options to change this including deleting images, sorry.

2. Feedback can only be edited up to 10 days. If something occurs after 10 days and you want to change it, we recommend submitting a new feedback. Changing the link to "Edit your feedback" would result in a link that does nothign after 10 days.
 
hey, i added 2 slots to Bump manager (2 usd) and then added + 60 days (72 usd) yesterday

but only first payment complete by Epicnpc
second one still not, while money was deducted
bug?
 
can we have duration in message Already purchased?
like "Already purchased. 200 days left"

will be useful

cgxfAFMu_o.jpg
 
For the mobile app version, please add text copy option for embedded Links
*In DMs especially, when you long press it not showing up any options like normal text dose
 
1. Hey, I just thought of something (I'm not sure should be applied globally), but it can work.
Is it possible to add "country flag" (and 2-3 letter country code?) of the user on thread views?
I was thinking it is only for Job Hiring & Offers only, but it can also be for globally.

1752433291913.png

Specifically, maybe beside the user avatar?

I am looking for people from specific country - while its not super tedious (hovering to avatar/username, then check the country name from the flag), I feel like it can help not just me personally, but also sellers or buyers (who might - for some reason - only want to find people from specific or same country).

I'm not trying to endorse racism, just a thought. I sell to non indonesians like 99% of the time anyway lol

---
2. Is the filter slightly bugged?
1752457809855.png

If, say, I removed filter from the left, the "prefix" on the right stays stuck on "Buying" (unless I go to anything else then go back to buying)
If I changed from the sidebar, the one on the left gets removed as well.
 
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1. Most games already have region filter. There would be very limited usage to display the sellers country on the thread list page. It would not be worth the effort to make this update. Sorry.

2. It's the way the system works.

If you select/deselect a filter in the sidebar it reloads the full page.
If you click the "remove filter" option on the left, it does not reload the full page, only the search results. The sidebar does not get updated.

We can update it so it does a full page reload for both.
 
Wanted to buy some sticky spot, but saw a lot of dead thread which is already closed but hogging the spot due to immunity purchase. So would like to suggest

The ability for a buyer to terminate their sticky thread purchase early with penalty fee under one condition: Someone are interested to take over immediately.

If a buyer bought a 3 months sticky thread for $60, after 1 month of usage, the buyer close/delete his thread due to whatever reason, he got the option to cut short his purchase for a minimal refund out of his remaining $40 (10~30%) in the form of epicnpc credit points refund and some new buyer take over.

John bought a 3 months sticky thread for $60
John used one month and sold everything, decided to close/delete thread.
Kenny is interested with the spot and would like to take over with the original price.
Kenny press the (new fucntion?) button that allowed him to purchase the spot of the closed dead thread from John
Kenny pay the price got the spot, John got a minimal reimburse, Epicnpc can ensure either the spot getting sold to a longer duration or making commission from facilitate John spot to Kenny.
Epicnpc profit. John and Kenny win-win scenario.

Of course some deeper calculation involves price and length required to ensure all parties will be happy and no one except for the early termination buyer lost.
 
We don't want members selling sticky threads to other members, so this would not be a feature we would implement. Members who want to end their sticky threads early can, they just need to contact support and make the request.

A spot will then open allowing anyone to make the purchase.
 
EpicNPC said:
We don't want members selling sticky threads to other members, so this would not be a feature we would implement. Members who want to end their sticky threads early can, they just need to contact support and make the request.

A spot will then open allowing anyone to make the purchase.
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It is not about selling .... Who would want to end their spot earlier if there is no incentive givenl? If there is incentive provided even if it is absolute minimal one, of course people might consider ending it earlier thus making the spot to be reopen so you can sell it for a full price again for the second time.
 
Your scenario would allow members to resell their sticky spots so it would not be considered, I'm sorry.

Instead we could do something like this.

Bob has a 3 month sticky
Bob sells everything after 1 month
Bob ends sticky early (receives 30% refund for remaining time)
Spot is open for anyone to purchase.

Allowing member to end early would result in faster turn over, which would be good in some sections and not so good in others. It would also create an incentive for members to take over sections. If the game is not as popular as thought, they could then cancel all stickies early.

Members would also still attempt to resell by timing their cancellations with new purchases with someone they're talking to. To prevent this, we would have to add a random cancellation timer (24-48 hrs) so it would not immediately cancel when the user stops their sticky.

I'll consider something like this in the next major sticky update.
 
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Those sections are closed once the game shuts down. No new posts can be made and the section no longer appears in search, but can still be accessed if a user has a direct link.

We do this so members can still access the posts they made in that section. However as that game is very old, we can now remove it completely.
 
A filter in "Your thread" to show which thread is sold and which is not would be nice
1758175624704.png
 
Hi @EpicNPC, I wanted to ask if it’s possible to set up a system where, after a deal thread is marked as bought or sold, both parties receive a prompt to leave feedback for each other. This would help ensure that successful transactions get rated and help improve trust in the marketplace. Implement a notification (alert or private message) that prompts each participant to leave feedback once the thread is marked as completed. This can be achieved using XenForo’s built-in alert system or a custom add-on that hooks into thread prefix updates.
  • Custom Add-on:Develop a XenForo add-on that listens for thread status changes using event listeners. When a thread reaches a “completed” status, the add-on could:
    • Send users an alert or a private message with a direct link to the feedback form.
    • Optionally, restrict future posting in the thread until feedback is submitted.
    • Add dashboard reminders for pending feedback actions.
Edit - Of course, submitting feedback should remain optional. When a user closes the thread, they should be prompted with the choice to leave feedback or to skip this step if they prefer. I would also recommend adding a feature where, when a user closes a thread, a search bar appears, allowing them to select the buyer or seller involved in the transaction. Once selected, that member would receive a notification reminding them to leave feedback about the deal.
 
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I'm not sure how that could work. As a seller, if I mark a thread as "sold" or "closed' how does the system know who the buyer is? It would rely on the seller entering someone's username. That could lead to typos or the wrong person is entered. It could also result in abuse from sellers who send notifications to random members trying to build up fake feedback quickly. They already do this with chat, but it's harder to do and we monitor for it so in most cases they get caught. I'm sorry, I will have to pass on this idea.

We are making some changes to both Trade Guardian and chat to better integrate the systems. Members contacting each other will be able to start a TG transaction directly from chat. Once they completed it, we already have feedback notifications.
 
EpicNPC said:
I'm not sure how that could work. As a seller, if I mark a thread as "sold" or "closed' how does the system know who the buyer is? It would rely on the seller entering someone's username. That could lead to typos or the wrong person is entered. It could also result in abuse from sellers who send notifications to random members trying to build up fake feedback quickly. They already do this with chat, but it's harder to do and we monitor for it so in most cases they get caught. I'm sorry, I will have to pass on this idea.

We are making some changes to both Trade Guardian and chat to better integrate the systems. Members contacting each other will be able to start a TG transaction directly from chat. Once they completed it, we already have feedback notifications.
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I see your point about abuse and typos, that is definitely valid. What if the system only allowed the seller to select from members who either posted in the deal thread or were part of the associated chat? That way no random usernames could be entered. Each feedback would also be tied directly to the thread ID for traceability, making abuse even easier to spot. I completely agree TG is the best long term solution, but since not everyone uses TG, this would at least raise the coverage of legitimate feedback without introducing major risk. Do you think that approach might make it more workable?
 
If we make it's based on replies to the thread then I don't think it's worth the effort. Most buyers don't post and instead use chat, so that wouldn't apply to most sales. Also if we're forcing them to post then why not just click the "Submit feedback" button that already exists in the thread. It seems this would add an extra step for no reason.

If we use chat instead, then we'd end up having 2 similar features because this is what we're planning on doing for TG.

For example, someone clicks "Chat" to contact a seller in a thread. In the chat the buyer and seller will see a "Start TG" button based on the thread URL where the chat button was clicked. If the buyer and seller agree to a sale, they can quickly start a free, MM or escrow transaction and exchange feedback at the end.

Your suggestion is very similar except instead of a "Start TG" button it would be a "Submit feedback" button, where the thread URL is automatically entered. I don't want to present members with multiple options when they contact each other, so again I'll have to pass on the suggestion. Sorry.
 
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Banned - Scamming - chargebacks [email protected]
I received yesterday 2 fake feedbacks about a sale done outsite, I sent the proof about the fake feedback, but it seems you have a policy about "we not investigate sales done outsite", but also you have the wrong policy "the feedback can stay, also if is fake, when the sale was done outsite". This is very wrong, you should change it.

EpicNPC Mod said: "TG was not used and a transaction took place so we do not investigate" and "Since you stated a transaction took place, that is all that was needed. Once this happens, the feedback can remain and must be resolved mutually between members."

This is absolutely wrong. If you not want investigate a fake feedback, because the sale was done outsite, simply don't accept negative feedbacks about sales done outsite, or simply don't accept any type of feedback of sales done outsite, but not accept the negative feedbacks should be enough. Only should be allowed publish negative feedbacks if Trade Guardian or Escrow has been used, not if the sale was done in another platform, or at least you should read the fake feedback report and investigate it to remove it, is not fair that from now I will always have a negative feedback in my profile, when I'm someone selling since January 2017 with almost 200 positive feedbacks across all platforms, with 0 negative, and because of a stupid guy, a scammer, an idiot who published a fake feedback, I will have this bad review forever in my profile with no reason, as I noy did the thing they say, the buyer said that I deleted the account, which is not true and I have proof about he is who did it, as I have proof that got deleted 1 month ago and I have chats about his wife was angry and said would delete the account, and he told the same fake thing to the previous owner and he sent the same fake feedback, so now I have 2 fake feedbacks in my profile, when I was someone with 0 negative feedback since almost 8 years that I do this activity lol

And after report it, all I got as reply is "we do not investigate". Well, if you not investigate, simply don't accept negative feedbacks about sales where has not been used Trade Guardian, you can make an automatic method where is needed indicate the transaction ID of the TG, for example "#149392", they need put "149392", if you put a field about this thing, to request it, they will not send fake negative feedbacks here if not has not been used TG and you will prevent these problems, you can put in the info about the feedback that if TG has not been used, a negative feedback can't be published. If they used a different platform to do the sale, they must use that platform to publish it there, not allow publish on EpicNPC the same feedback, because there is the risk that some of them are fake, like my case.
 
If a transaction occurred, feedback is allowed.

We do not investigate unless Trade Guardian is used. If you claim there was no sale, then we will ask for proof of exchange. Either item, service or payment was made. If nothing was exchanged, then feedback is not allowed and it would be removed.

In you case you confirmed a transaction took place, hence feedback is allowed. Since TG was not used, no further investigation is conducted. Please work with your customer to resolve the issue.
 
Banned - Scamming - chargebacks [email protected]
EpicNPC said:
If a transaction occurred, feedback is allowed.

We do not investigate unless Trade Guardian is used. If you claim there was no sale, then we will ask for proof of exchange. Either item, service or payment was made. If nothing was exchanged, then feedback is not allowed and it would be removed.

In you case you confirmed a transaction took place, hence feedback is allowed. Since TG was not used, no further investigation is conducted. Please work with your customer to resolve the issue.
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But this policy is totally wrong, I suggest change it, as then if I'm a buyer I can say what I want and send fake feedbacks, the fake feedbacks should not be allowed, also if was not used Trade Guardian, if you allow publish negative feedbacks when was not used TG, then you should investigate it also. Some time ago I received a positive feedback about a sale done outsite, he said I'm a good middleman, which you not liked because of the word "middleman" and you edited it to "seller", and you requested me proof about it, when this account was not published here, but they are EpicNPC users and they decided publish the feedback here instead of publish it on Player Up, so you investigated it lol But now is a fake negative feedback, done outsite, I sent proof about it, with proof that this account has been deleted 1 month ago, so for sure I not did it, as no one reports it 1 month later, with proof that he was saying his wife would delete the account if he not sells it, as he sent me that message, and you not want investigate it and you will keep forever in my profile a feedback saying a fake thing, that I deleted an account, which is not true, I would never do that, I'm a seller with almost 200 positive feedback adding up Player Up, with 2000 sales donde since January 2017, almost 8 years doing this activity, had no advantage for me delete accounts, I prefer they keep playing, was the third account this guy buy me, I helped him sell the other 2 accounts, so I prefer keep a costumer and continue doing sales with the same costumer and some other costumers come from the satisfied costumers, so delete accounts is useless for me, has no sense, so probably his wife is who did it and not told him the true or something like this, probably is what happened because this guy sent me a message saying was going to happen and he reported it 1 month later, when he was actively playing the account everyday, if I was a buyer playing the game and I see the account is deleted, I would report it immediately, not 1 month later, so is a 100% confirmed fake feedback, I sent the proof in the feedback report forum, and you say you not investigate it lol

If you allow negative feedbacks of sales done outsite, you should investigate them. If the current policy is not investigate them, change the policy.

If you not want investigate the negative feedbacks of sales done outsite, then don't allow publish them directly to prevent fake feedbacks like this, is as simple than put a field where is requested the transaction ID of the TG and they need put the number, for example "149392", and if this sale was not done on Trade Guardian, then simply don't accept it, if someone sents a negative feedback and the seller reports it, delete the feedback and sent a warning to the user who sent that feedback, this would be the fair thing.

You need change it, as is clear that your current policy is wrong, as is allowing trolls and scammers publish negative feedbacks, and this is harming the sellers, who do a honest job, so harms yourself, as if harms the sellers, they will do less Trade Guardian or Escrow sales, so EpicNPC will get less money. Is not a common thing receive these feedbacks, but on Player Up I received several fake feedbacks and they removed them, it happens, so for sure is happening with a lot of sellers. The positive feedbacks of sales done outsite probably are a good thing, as it helps to increase the trust of the sellers, but the negative feedbacks harm a lot, if you have 200 positive feedbacks and 1 negative, the first thing that will do a buyer who read the feedback is read the negative lol and if they believe that I'm someone who delete accounts, they will not buy, if they not buy they will not use Trade Guardian, I used 3 times in less than 2 months, so it harms the EpicNPC earnings also, only the scammers and trolls are satisfied with that feedback, but the seller and EpicNPC are harmed, so you should try help against these fake feedbacks, specially where there is enough proof about it, like this case, with chat conversations, links and in-game screenshots that demonstrate that I not did it and is the buyer or wife's buyer who did it.

I reported it in the following link. I understand then that the part of the feedback that says should not be published on EpicNPC is useless, as you allow it, so they can do it, but the second part of the report, about the fake feedback, the admin who replied there said nothing about it, so you should read it and do something against it, as is not fair I have forever a fake feedback in my profile when I demonstrated is fake:

https://www.epicnpc.com/threads/fak...nt-when-i-have-proof-the-buyer-did-it.3077774

So best you can do is simply don't allow the negative feedbacks in your policy, you will prevent these fake feedbacks and save a lot of time investigating sales, as probably you are not interested to investigate sales done outsite, is not your job, is waste your time, so simply don't allow publish them, request a Trade Guardian ID transaction to publish them, only if was used TG allow the negative feedbacks.
 
If neg can't be given without TG, then positive can't be given either. We will have to delete 99% of all feedback. We will not make a policy that blocks only negative feedback.

I'm sorry if you disagree with this policy, but that is the policy.

If you wish to discuss further, please open a support ticket. This is not the thread for this discussion.
https://www.epicnpc.com/misc/contact
 
Hey folks i asked that before i think, i want for example now buy 6 sticky topics, is there any cart feature? or i need to purchase one by one
 
To renew sticky threads, you can go to your 'My Sticky Threads' page (Advertising menu), checkmark the ones that are available for renewal and make 1 payment to renew all. Sticky threads can only be renewed if they are within 5 days of expiring.

To make new purchases, it must be done one at a time, sorry.
 
EpicNPC said:
If neg can't be given without TG, then positive can't be given either.
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So current pollicy is both positif and negatif feedback cant be given if TG is not used? since im confused because
i recently visited the feedback disputes section and seen that peoples who did get fake feedbacks didnt get those feedbacks removed despite TG was not used
 
No, that is not the policy.

https://www.epicnpc.com/threads/how-to-report-a-feedback-dispute.389547/

  • Feedback will only be reviewed if Trade Guardian was used. Any Trade Guardian service.
  • If Trade Guardian was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
    • If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
    • If proof of transaction is not provided, the feedback will be removed.
 
EpicNPC said:
No, that is not the policy.

https://www.epicnpc.com/threads/how-to-report-a-feedback-dispute.389547/

  • Feedback will only be reviewed if Trade Guardian was used. Any Trade Guardian service.
  • If Trade Guardian was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
    • If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
    • If proof of transaction is not provided, the feedback will be removed.
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Is there any updates on this?

EpicNPC said:
We'll contemplate this, but we can't just make this a blanket rule. 100% of members who receive negative feedback and who didn't use TG will claim "fake". This will results in all negative feedback being changed to neutral and allowing scammers to scam more.
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EpicNPC said:
If this type of rule is implemented, it would be based on evidence, not based on who the member is.

Possibly some sort of automated dispute system where the user provides a video to backup their claims. Based on that a determination could be made if the feedback can be changed to neutral instead of negative.
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Discussion was in this thread
https://www.epicnpc.com/threads/epicnpc-should-protect-sellers-and-buyers.3000873/
 
Adoxia said:
Warnings are no longer in the chat. Now if you receive one it will come with a notification and the ability to chat with the mod about the warning under the warning itself.
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i want to chat about warning that was issued like 3 months ago, want to check something, how to find this chat?
 
WARNING! Off-site contact information posted. Most scams occur off-site. Please contact members directly via EpicNPC chat. We do not investigate disputes if you communicate off-site.
I think Contact Tree could use some improvements again.

Right now, when you add a link, it just displays the raw Instagram/Telegram URL (in threads). Instead, it would be much cleaner if the username were shown as clickable text, with the link embedded in it.

Also, what’s the purpose of the “Title” field if it only appears on the profile and not in threads?
If you could make it possible for "Tittle" to appear in the threads as well, that could have been awesome.
 

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Thank you. We'll add those changes to our to-do list.

We are getting ready for a large update in the next 2 weeks. This will update all our systems, so it's a large undertaking. Once that is complete, we will start making regular updates again.
 
We have a spoiler function for thread management but would like to have a private/hidden function to allow thread owner to temporarily hidden and privare part of their content.

For now have to relied on using STAFF - /STAFF
 
bug - last topic is ghost topic and its a copy of first one, and its already expired long ago and no longer at the list, but claiming a spot

GcvklMZy_o.png


jIElWrGi_o.png
 
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