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PlayerAuctions, don’t do business with them

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Country
US/Canada
Multiple Accounts
0
#1
I had recently joined on the PlayerAuctions website in hopes to find an account on Pokemon Go. Upon trying to buy an account(For $400 I might add), my “Payment Failed”. It had told me to try again or to try another payment method. Now, with my payment failing to go through, they still took out the money from my bank account, which doesn’t make any sense. If my payment method were to fail, it should have never taken the money out of my bank account. Since this has happened, I’ve tried to get ahold of their support/billing teams; and still have yet to get a reply when I’ve provided proof(Screenshots of my bank account/the error message I had received when trying to purchase the account). Prior to this whole transaction, I tried to sell a Fortnite account and had a member of their community, message me pretended to be a staff member of theirs, to try and scam me. I made a report about that as well and that was resolved within a day. But as for payment method being declined, they have yet to respond, but keep checking on my report and not giving any updates let alone even to reply once. I personally will never use their site again due to this, and it seems A LOT of people have the same issue. I’ll happily be waiting for my refund in the mean time and hope this gets resolved ASAP. Sorry for the rant, but I don’t feel like it’s okay for them to only reply when they feel the want to, especially when I have a valid report with proof; and the seller himself cancelled the order in hopes it would help me get my money back ASAP so we could of tried another method.
 

Romolus

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29   0   0
Country
Germany
Multiple Accounts
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#2
I can definitely feel and understand your frustration, because I had a similar experience when wanting to buy something on that site and their weird methods for payment and those not going through at all. At the end of the day me and the seller just said, screw this and we settled on just simply paying each other off-site, because it was such a big hassle and slow as well to get the business over the table in a reasonable frame of time.

I still after three years just cannot recommend the site, even if it looks fancy on the outside. On the inside it really is a steaming pile of crap to be honest with you. Never seen something so inconvenient ever before.
 

DOPEBOOST

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5983   0   1
Country
Venezuela

PlayerAuctions

IP/Phone Country Mismatch
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0   0   0
Country
China
Multiple Accounts
0
#5
Thank you for the tag, DOP3BOOST. I've taken cared of Nebula's complaint a week and some days ago when I was able to personally contact him in our Zendesk ticketing front.

I am sorry for the inconvenience. The way our payment works is by first charging the order, then if a security risk is detected such as mixed IP addresses (suspected of using VPN), mismatched names or payment accounts that were used on a different PA account, the payment will then be declined. I also understand it can be really frustrating for buyers, but we're doing this to prevent double identities on the site and to validate/make sure that payment accounts being used are wholly owned and used by the intended user.

For all declined payments, refunds are automatically processed, but the transition time can be erratic. For most users, it's instant. They get it in less than an hour. For some though, it can take days and weeks.

I am very sorry for the hassle caused. I may not be back on this thread since we do not actively search for posts, but we do actively check for private messages. Anyone having issues, please contact me via PM and include your order ID and PA username. I check every Mondays to Fridays, and I make sure I attend to all concerns brought to me.

Best,
Richard
 

Black Panther

Active member
0   0   0
Country
Not Phone Verified
Multiple Accounts
0
#6
Thank you for the tag, DOP3BOOST. I've taken cared of Nebula's complaint a week and some days ago when I was able to personally contact him in our Zendesk ticketing front.

I am sorry for the inconvenience. The way our payment works is by first charging the order, then if a security risk is detected such as mixed IP addresses (suspected of using VPN), mismatched names or payment accounts that were used on a different PA account, the payment will then be declined. I also understand it can be really frustrating for buyers, but we're doing this to prevent double identities on the site and to validate/make sure that payment accounts being used are wholly owned and used by the intended user.

For all declined payments, refunds are automatically processed, but the transition time can be erratic. For most users, it's instant. They get it in less than an hour. For some though, it can take days and weeks.

I am very sorry for the hassle caused. I may not be back on this thread since we do not actively search for posts, but we do actively check for private messages. Anyone having issues, please contact me via PM and include your order ID and PA username. I check every Mondays to Fridays, and I make sure I attend to all concerns brought to me.

Best,
Richard
+1
 

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