"We do not change negative to positive, only neutral."
This rule definitely need to be null or at least make a minor change.
Once a guy from US bought an account from us, he misunderstood the login stuff (a first timer) and immediately leave a negative review. After that, the issue is resolved when we explained it to him and request him to undo the feedback. He agreed and express his desire to remove, but all we got is "We do not change negative to positive, only neutral." From that moment onward, we lost our 100% record because of some newbie that is not familiar with the game, not our fault at all and we no longer proactively requesting a good review and I personally very disappointed as all this time I have been spending a lot time on teaching them how to leave a review correctly via the sites. (some people thought leaving a comment will represent a good feedback already)
Another one was a guy from Germany, he bought some stuff during our non-operation time and then we delivered right away when we are back in operation but to found out that he left a negative feedback soon after he paid. How on earth are we going to deliver it when we clearly stated our operational time which is like 16-17 hours a day, we are not a robot. We clearly shows that our operation time/delivery time on our thread and it is him not reading it. After that, the customer realized his own mistake, apologize and also stated that he it was his mistake and also DM the the mod to undone the feedback along with our opened thread but the result is “ We do not change negative to positive, only neutral." ???
At this point, knowing that the sites cant turn 1stars to 5stars but only 3 stars, it will force us to forcibly ask the customer return us the account and giving back their money (using the no trade/no deal rule) and tell them that you need to pay for your own action in order to get their negative feedback completely removed even tho it is their error or they realized their mistake and wish to overturn?
Just like the one we received yesterday, customer bought the account, a newcomer to the game, don't know how to change the account linking, he initial the conversation at 6.30pm for guidance, we replied him at 7pm but to found out that he is mad for not getting replied and insulting us and our family. He proceed to leave a feedback and gone. Today he told us that he felt sorry for what he did yesterday and admit that he is toxic about it and should be more rational and ask for forgiveness. We told him that we are fine but in the same time, we also provide a full refund to him just to make this a no deal in order to get his feedback remove since it cant switch from 1star to 5 star or complete removal when there is deal in place. He stated he dont mind us keeping the money as he is very rude yesterday and have been finding a way to remove the feedback for the day but in no vain. Regardless, we still proceed to give him his money back and force to toss away the account just like that (we dont resell, security guaranteed) in order to play with the rule.
The feedback should judge based on the story outcome like how you try to understand a scam accusation between two parties arguing not based on the point of view on a specific concept or rule.
There is always two sides to a story.I will attach another example ongoing case from other seller (
https://www.epicnpc.com/threads/false-feedback.1965542/), what is your take on this one compared to the one that I am facing right now? Do you use the rule or judge based on the story?
