I'm so confused about Paypal's policy towards virtual trading

[fcvdsss]

While some are saying that Paypal will side with the buyer in an "item not received" dispute, the others are telling the complete opposite: Paypal won't refund the money if the buyer tells them that the payment is for virtual goods.

I was scammed twice before in which both cases the buyers opened a dispute or a claim against me. I understand that my chances of winning is tiny if a scammer is using a hacked Paypal account to pay me. But I couldn't find out what kind of claims they made from my end as Paypal refused to tell me if it's an "item not received" or an "unauthorized payment" on the phone. In both cases, Paypal's resolution center was asking me to choose from 3 options which non really applied in a virtual trading situation. I called Paypal and told them that I was selling virtual goods and you guessed, I lost both cases.

So my personal experiences not only didn't help me to have a better understanding of the policy, but raised another question: suppose I was selling tangible goods, I received money from a hacked Paypal account and shipped out the goods. The legit owner of this account made an "unauthorized paymeny" claim after he/she found out about it. Now paypal resolution center asks me to choose from 3 options and I pick item sent and provide the tracking number. What's paypal going to do in a situation like this? It is obviously stolen money, but I can provide proof of shipping.

 

[MARCKLAM]

paypal buyer support does not cover virtual goods. therefore they will cover their own bases and side with whichever person they feel did not purchase virtual goods. or somewhat - that came out weird.

AIM me

 

[godawgs -banned]

Banned

What about if you send the buyer a bill saying something about the buyer is buying a virtual world of warcraft good, etc etc and then the buyer opens a dispute and says that it was unauthorized. How does this work out, or does it vary case by case.

 

[fcvdsss]

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: godawgs</div><div class="ubbcode-body">What about if you send the buyer a bill saying something about the buyer is buying a virtual world of warcraft good, etc etc and then the buyer opens a dispute and says that it was unauthorized. How does this work out, or does it vary case by case. </div></div>

Thanks for bringing this up, I would like to know the outcome for something like this as well.

 

[xcess303]

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: fcvdsss</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: godawgs</div><div class="ubbcode-body">What about if you send the buyer a bill saying something about the buyer is buying a virtual world of warcraft good, etc etc and then the buyer opens a dispute and says that it was unauthorized. How does this work out, or does it vary case by case. </div></div>

Thanks for bringing this up, I would like to know the outcome for something like this as well. </div></div>

If someone says it was unauthorized then you almost always lose.

 

[fcvdsss]

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: xcess303</div><div class="ubbcode-body">If someone says it was unauthorized then you almost always lose. </div></div>

I must say this doesn't make much sense to me. If the person who makes the payment is the original owner of this paypal account, how can he just claim it's an unauthotrized payment? Will paypal simply let him get away with that?

 

[sprintpowerlvl]

To trade with legit and TWV person or website and ask their phone number,ip address!