- Country
- Georgia
- Multiple Accounts
- 1
A very "difficult" person 
This is first week release of mythic + dungeons, a person buys a dungeon on Sunday, given that we have a very large number of pre-orders, in addition to the usual sales. The client, as I understood it, initially hoped that we would start fulfilling the order immediately, when a notification was initially posted on our website that "There are last places left before reset m +". We put his order into our schedule, planned the time, and the next day, after several orders, we closed sale of mythic+ before the reset. As we work with clients, of course, some clients have problems with time, and schedule delays are inevitable, so we specially calculated the time so that each client would receive his mythic + before reset. Since this client took 1 of the last places, we told the client that we could not refund the full amount, since he announced that he wanted to cancel the order a few hours before the reset (US Region), when every hour is important. This was followed by threats in the form of negative reviews, without hesitation, we decided that we did not need such clients at all, and therefore decided to return ALL the money to him and not think about it anymore, but actually even after we refunded all money, you see his review here. I think everyone already understands everything
P.S: It was very difficult for you to get a refund, just impossible. - Taking into account, that we made you a full refund 10 minutes after clarifying all the details, and your final request
And yes, after we explained to the client that we will definitely have time to make the mythic + before reset, he began to write that he would play 12 hours in a row
First - The client would receive his order before reset 100% (https://gyazo.com/b94359c2c19e9256a92386739f9d7d4f)
Second - Client take full refund in 10m after final request (https://gyazo.com/f372b747f287898e67fc0e913f14713c) screen refund (https://gyazo.com/f977451edb7311006384d5ce0bb8a59a) time (https://gyazo.com/ef68e1e5fce198935f1ba43a342e7cbb)
Third - On the service page it is written that the execution time is "flexible" (https://gyazo.com/6f1bd3d5c52dff64b9f7c9aad8dba992) and on site it was written "last places on m +" now it is already written that they simply don't exist (https://gyazo.com/2cb81ea23f5b4284267317acb28dbba2)
Fourth - All information on refund money is indicated on the site in the "refund policy" with which each client automatically agrees when buying on the site
In my opinion, this is a personal grudge, not a well-founded, and certainly not a constructive review. This is just a personal resentment of the client about the current situation, we did everything to resolve the situation
Fake review - https://www.epicnpc.com/threads/eu-...s-gearing🔥15-sale.1183898/page-2#post-7274797 nickname user phantom325
This is first week release of mythic + dungeons, a person buys a dungeon on Sunday, given that we have a very large number of pre-orders, in addition to the usual sales. The client, as I understood it, initially hoped that we would start fulfilling the order immediately, when a notification was initially posted on our website that "There are last places left before reset m +". We put his order into our schedule, planned the time, and the next day, after several orders, we closed sale of mythic+ before the reset. As we work with clients, of course, some clients have problems with time, and schedule delays are inevitable, so we specially calculated the time so that each client would receive his mythic + before reset. Since this client took 1 of the last places, we told the client that we could not refund the full amount, since he announced that he wanted to cancel the order a few hours before the reset (US Region), when every hour is important. This was followed by threats in the form of negative reviews, without hesitation, we decided that we did not need such clients at all, and therefore decided to return ALL the money to him and not think about it anymore, but actually even after we refunded all money, you see his review here. I think everyone already understands everything P.S: It was very difficult for you to get a refund, just impossible. - Taking into account, that we made you a full refund 10 minutes after clarifying all the details, and your final request
And yes, after we explained to the client that we will definitely have time to make the mythic + before reset, he began to write that he would play 12 hours in a row
First - The client would receive his order before reset 100% (https://gyazo.com/b94359c2c19e9256a92386739f9d7d4f)
Second - Client take full refund in 10m after final request (https://gyazo.com/f372b747f287898e67fc0e913f14713c) screen refund (https://gyazo.com/f977451edb7311006384d5ce0bb8a59a) time (https://gyazo.com/ef68e1e5fce198935f1ba43a342e7cbb)
Third - On the service page it is written that the execution time is "flexible" (https://gyazo.com/6f1bd3d5c52dff64b9f7c9aad8dba992) and on site it was written "last places on m +" now it is already written that they simply don't exist (https://gyazo.com/2cb81ea23f5b4284267317acb28dbba2)
Fourth - All information on refund money is indicated on the site in the "refund policy" with which each client automatically agrees when buying on the site
In my opinion, this is a personal grudge, not a well-founded, and certainly not a constructive review. This is just a personal resentment of the client about the current situation, we did everything to resolve the situation
Fake review - https://www.epicnpc.com/threads/eu-...s-gearing🔥15-sale.1183898/page-2#post-7274797 nickname user phantom325
