No Exchange thru EpicNPC - False Feedback

[Apex DigiGoods]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Hello Admin,

I would like to dispute the negative feedback left by this user @mohdmugh

The customer contacted me through Discord regarding the purchase of a CS2 Steam account. We did not use EpicNPC Trade Guardian, but an actual transaction/exchange took place between us.

The customer made the payment, and I successfully delivered the purchased account. The account was working and was delivered as advertised. After successful delivery, the customer later requested a refund. Under my stated refund policy, refunds are not supported after successful delivery unless there is a verified issue with the account.


The customer then left negative feedback despite the account having already been successfully delivered.
I can provide evidence showing:

Our Discord conversation and the customer's order
Proof of payment
Proof that the Steam account was delivered
Messages showing the customer received the account
The customer's later refund request
My refund policy, if needed

I am requesting that the negative feedback be reviewed and removed if the staff determines that it was left unfairly following a successfully completed transaction.

Thank you.

Thread: https://www.epicnpc.com/threads/👑-trusted-cheap-counter-strike-2-nfa-accounts-👑.3218293/

 

[EpicNPC Mod]

• Feedback will only be reviewed if Trade Guardian was used. Any Trade Guardian service.
• If Trade Guardian was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
  • If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
  • If proof of transaction is not provided, the feedback will be removed.

A transaction took place and off site chat was used. Feedback can remain and must be resolved mutually between both members.