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Unknown Info for Account Recovery, Seller not meeting refund dates

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Not open for further replies.
Dispute Type
Scam Accusation

wellpex

Verified
Email: Verified
Phone: Verified
ID card: Verified
Country
United States
Multiple Accounts
1
WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.
Information
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Purchase Date: June 1st, 2022
Date the problem began: June 1st, 2022
Method of Contact Used (chat program): Discord


Other information:


DISPUTE Information
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Link of transaction thread (URL, Epicnpc thread): https://www.epicnpc.com/threads/760-skin-account-with-tons-of-prestige-skins.2240308/
Approximate value of property: $313 USD
Was Trade Guardian used? No

What is the dispute about?
General Overview: I bought the account and paid via gift card to the seller on the 1st of June. He gave me access to the LoL account and I played my first game as soon as I got access to the account. After the first game (custom 1v1 with a friend), I was brought back to the lobby screen stating that my account was suspended. The exact message stating that account was suspended UNTIL May 13th 2014. Out of confusion, I texted the seller via discord and we were initially both confused. He asked me to contact Riot support which I did and we continued to communicate throughout the account recovery process. ADDITIONALLY, the seller also agreed for a full refund or another account of a similar value to me if I could not end up recovering the account through support.

However, this was when the problem between the seller and I began. I was actively trying to recover the account and Riot gave me a lot of questions to answer (RP payment details, etc). Therefore, I asked the seller for these details in order to recovery my account and ask about the suspension. However, the seller did not have the answers to some crucial questions (RP purchase dates and payment methods). This led to Riot being unable to verify the account details. I talked with him about this and he started to back out of the initial deal we had on the refund. Being frustrated, I said that I would open a dispute via Epicnpc and in which the seller stated that they would give me a refund soon due to their other accounts currently on listing to be sold.

I agreed with the seller's terms and waited for the refund to be given. However, the seller then just started to rarely reply to my update requests and also started to delay refund deadlines. I was trying to be as patient as I could with him and even told him that I could split the refund days by having 50% given to me in one week and the rest the next week. He agreed to this, but still missed the deadline for that compromise as well. I believe he missed the deadline at least 3 times. I also continued to warn him that if he continues to delay deadlines, I would issue a dispute via Epicnpc. However, seeing as he's not even responding to me on discord now, I believe that due to him believing that I would just keep saying I would open a dispute and I never do, he's just ignoring me at this point. My last message to him stated that I would open a dispute on epicnpc as our conversations isn't going anywhere.

Therefore again, I'm requesting that he honor his initial deal and provide me with a full refund of $313 USD.

Proof
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You MUST provide proof or your claim will not be valid!

I have attached all the proof of the conversation I had with j7n#9198 via discord. I've also blacked out any sensitive info regarding account (pw, etc) (there's way too many so I didn't insert them directly).

If you require any other proof, please let me know.

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If you are not involved, please do not post in the thread.

Here you can find information about our Dispute rules and how we investigate disputes.
https://www.epicnpc.com/threads/90442-Dispute-FORUM-RULES
 

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WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.
Oh, I forgot to add the Messenger IDs for both him and I, my bad.
Discord ID for seller: j7n#9198
My Discord ID: sovietwomble#3294
 
Banned - https://www.epicnpc.com/threads/unknown-info-for-account-recovery-seller-not-meeting-refund-dates.2280142/page-2
Everyone I have ever talked to has told me that when they say that the account is banned until 2014 means that the account was banned for breaking TOS, could be him scripting/cheating on the account, could be suspicious activity, could be a million things and I have no exact way of knowing it. I don’t understand why I am responsible for something riot decided to do. I did my part by delivering the account to you, what happened after is not my responsibility. Riot games is known for randomly banning accounts aswell so I don’t feel like I’m really in the wrong here. I owned the account for months, I give it to you and it somehow gets banned, I don’t get it.
 
WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.
I understand that and you're just repeating what you told me on discord. I know that you delivered the account perfectly and I was able to access it in the start. I don't know how I can prove that my one and only game I played with that account after I bought it was a custom game 1v1 with a friend (If there is any way lmk). However, it literally doesn't make sense on why I would use scripts/hacks to cheat on a custom game with a friend. IP bans and suspicious activity is also out of the question as I've bought LoL accounts in the past and I did not have a problem with any of them even though I changed my email account and the account location was switched from seller's location to my location. So if I had to guess, the account was ****ed even before you sold it to me.

That being said, I have two problems with you. The first problem being that you don't even have the necessary information TO recovery the account and find out what's exactly wrong with the account when you LITERALLY state in your original post that "account comes with recovery info". When I talked with Riot Support and they asked me a set of questions to verify the account, you couldn't even give me answers to pivotal questions leading them to stating they are unable to verify the account info.

Second, your attitude and demeanor throughout this entire problem is misleading and just wrong. When I first had problems with the account, you went into the account and verified that the suspension had really occurred. After that, we waited for Riot to respond. During this period, we literally agreed that if this issue doesn't get resolved, you would either compensate me with an account of SIMILAR VALUE or issue me FULL REFUND. However, even as Riot responded giving questions and stating that there wasn't enough info (because you didn't know) to verify the account, you proceeded to start stalling and stating that it would take time to issue me a refund. I kept trying to get an update every couple of days but you would either flat out ignore me or respond super late. There was one instance where you literally said you would be able to pay me in a week but you missed that deadline as well. It was only when I threatened to open a dispute when you would respond. I even offered to have you split the payment 150-150 to make it easier for you but you kept giving excuses on how your other accounts were not selling. I texted you numerous times after that and not only are you just ignoring me on discord now, you're basically just breaking our agreement that we made multiple times with set deadlines about a refund. (I wouldn't even be opening this dispute if we hadn't agreed on a refund beforehand)

I'm just going to let admin decide on this, but I'm requesting you honor our initial agreement and refund me the amount of 313 USD. I no longer want to receive anything else from this seller so another account with the comparable value is unacceptable. If there is no way to find out what actually got the account suspended in the first place, I wouldn't even mind getting a half refund of 156. I fully believe he doesn't deserve to continue to be selling though, as his practices and attitude are questionable at best.
 
Banned - https://www.epicnpc.com/threads/unknown-info-for-account-recovery-seller-not-meeting-refund-dates.2280142/page-2
You say you’ve bought many accounts in the past, same goes for me I’ve sold 50+ accounts some with 0 recovery info, some with 10 skins some with every single skin in the game and I’ve never once had problems with them. The account wasn’t ****ed before I gave it to you, the account got ****ed in the process, account’s email was changed, password changed, region changed, name changed, accesed on 2 different ip’s in the span of what 5 minutes? Of course riot is gonna notice what’s going on... most of the time I tell my buyers to hold off on changing everything at once EXACTLY for this reason... Every single time before I sell an account I hold it for months to make sure it’s safe, after a couple months of owning this one I sold it, thought it was safe enough but because of the suspicious activity it got banned. I have multiple accounts that have been banned for suspicious activity but never did they say “Until 2014”. I still don’t believe I’m at fault, neither are you but I feel like I am not responsible for what riot games did and like I said I can’t 100% know the reason it was banned.
 
WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.
Dude I'm sorry but you're literally just repeating exactly what you've been telling me on discord. I don't want to assume but the whole IP span change and **** is questionable at best. I've bought Valorant Accounts and LoL accounts in the past and I've played game and changed details immediately after purchase for both those games. Never had a problem with them and those accounts did not get suspended. I'm not an expert at what Riot Games determines to be "suspicious" activity but from my experience previous accounts under Riot that I purchased never got suspended immediately after a single game cuz of sudden IP and account changes.

I'm not going to reiterate the points I made on my first and second posts, but again, you were the individual that literally agreed to give me a full refund if the account remained suspended after you yourself went into the account and found out that the account was suspended. There's literally written proof from you stating that multiple times so you can't deny that. You also stated that it would take a while to get my money back in which I gave you set deadlines and you AGREED. Again, there's written proof of you stating those as well. What I'm pissed off is the fact that after a while you straight up just ignored me and basically skipped like 3 deadlines on refund dates that you literally promised on discord and proceeded to only take me seriously when I mentioned that I would open a dispute here on Epicnpc.

Again, I'm not putting words into your mouth. I'm not saying that you have to give me a refund for no apparent reason. We talked about the issue and I asked if I could get a refund in which you agreed. There's picture evidence up top of you literally stating that you would give me a refund if Riot support doesn't help recover the account. There's also evidence of you missing deadlines multiple times, hence, why I opened the dispute in the first place. I tried solving this with you but it clearly seems like you have no intention on keeping your word.

**Also, your statement that you sold a lot of accounts some with 0 recovery info is a moot point. In your epicnpc post for this account it STATES that account comes with recovery information. Information in which you failed to provide for Riot support to verify the account. If this wasn't stated in your post, I wouldn't have a claim but it does. This could probably be looked on as false advertisement.

***"I can't 100% know the reason it was banned." (your last sentence) - I agree, I also don't know the reason it was banned because you can't give me the necessary information required to get Riot Support to verify and tell me why the account was suspended. That's exactly why in my last post I mentioned depending on the decision Epicnpc gives, a half refund would suffice. I would just prefer a full refund as that was the amount we agreed to in the first place.

Again, I can see that our two viewpoints are never going to align. Let's just wait until a staff member replies and then go from there.
 
These are all the support replies from Riot.
 

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Banned - https://www.epicnpc.com/threads/unknown-info-for-account-recovery-seller-not-meeting-refund-dates.2280142/page-2
I don't know if you know this ( You probably don't), but It doesn't matter how much info you provide to riot games support, if they banned YOU on YOUR IP, there's no way of you recovering the account, even with all the information. I have multiple accounts with full recovery info + original email, I provide all info but they still don't unban the account, because they KNOW I did something wrong. At first I wanted to refund you because it was my first time seeing the 2014 ban but I talked to people in the community that sell hundreds of accounts and I've been told that the 2014 ban reason means that you broke TOS. I will wait for staff to decide.
 
That's literally just false. Stop trying to spread misinformation. You also aren't getting the issue here. Recovering the account itself is secondary. The main issue is I can't even get the account VERIFIED by Riot in the first place because YOU don't have the necessary details. Details that YOU posted on your thread stating that you have recovery info. Also, even if the account was banned on my IP by Riot, I have full rights to open a support ticket and ask then about said ban. I can ask them what caused the ban as I believe it was wrongful and after verification of my account, Riot would tell me the general cause of the ban and whether it's permanent or not. There's literally a page in Riot support dedicated to suspensions and how if you feel it was wrongful you can contact them personally which is exactly what I did. But case in point, I don't care if you sold "multiple" accounts with full recovery info and original email. That's a moot point and you CLEARLY didn't have full recovery info for the account you sold me and yet you posted that under your selling post for the account, hence false advertisement. Also, again your point about the previous accounts bans and stuff doesn't matter here because you literally just openly admitted that you did something wrong. I find it very convenient that the account you sold me was just randomly suspended without notice after a single custom game literally 30 minutes from purchase.

Also again, I don't care that you talked people in the community that sells hundreds of accounts. If there isn't proof I'm not believing a single thing you're saying now cuz 99% of what you've been telling me is BS. Also, I've personally never seen this but I know for a fact that if the account just breaks TOS in league, it just states that your perm banned "please visit (league website) for more info". So, I frankly don't believe that the 2014 ban is from TOS.

Also this is what I'm saying "At first I wanted to refund you" - Dude, you literally made an agreement MULTIPLE times to refund me from full to splitting half with multiple deadlines. If you truly didn't want to refund me, you would have told me immediately so I could either open a dispute earlier. The fact that you kept agreeing multiple times for a refund just shows you can't keep your end of the deal at all. Yes, I'm pissed that the account is suspended. But I'm even more infuriated by the fact that you agreed to the refund multiple times, you basically posted false advertisement, and you're still saying BS.
 
I've said my piece over and over again. We can go over and over about this as much as we want. It's not going to change the fact that I have factual evidence of you 1. posted false advertisement on your thread about recovery info 2. broke multiple agreements on refunds 3. The recovery info that you don't have won't allow me to verify the account to even find out why the account was suspended in the first place.

I have nothing more to say to you so please refrain from posting further until staff replies and asks for more info.
 
Banned - https://www.epicnpc.com/threads/unknown-info-for-account-recovery-seller-not-meeting-refund-dates.2280142/page-2
lol you're saying the same thing over and over while ignoring everything I say. When riot games support says they can't verify you are the original owner it's because they literally ****ing saw that you accessed the account from your home ip, changed everything on it and then created the ticket on the same IP. I'm done arguing with you, I will wait for staff to decide. I'm sure they know how riot games support works after years of handling disputes.
 
Again, false because they would literally tell me about suspicious activity if I just give them enough info. All your points are honestly just moot at this point. Again, you also just keep bringing up the riot support stuff and IP changes because you literally have nothing to say for your false advertisement claims and how much of a shitty person you are at keeping your end of the agreements you literally make. I don't think you get the point of this dispute. I'm making this dispute solely to claim that you're a shitty person to buy accounts from with blatant false advertising and lying about refunds. Yea, I'd like to get my money back but at this point getting you off this platform is enough too. Also, if the account was actually banned because of sudden IP change (which I call cap because I bought valorant accounts and switched from other regions to mind in a instant and didn't have an issue), that's still your fault because you neglected to tell me about the IP issue and told me only after the account was suspended.
 
Banned - https://www.epicnpc.com/threads/unknown-info-for-account-recovery-seller-not-meeting-refund-dates.2280142/page-2
Is there any proof of this?

@j7n Are you able to provide all the information requested in the support ticket?
No, they ask for information that literally NO ONE can have. even the original owner might not have it. like they ask for info like whats the first champ you bought and first skin bought + they ask for receipts and payment info from the original owner which I obviously do not have.
 
WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.
@EpicNPC CM

Here is the full timeline of the events that occurred for your convenience

1. I contact J7n via discord due to my interest in his league account
2. We discuss the price and payment method and I pay him via gift card and he gives me the details of the account
3. 30 minutes after playing, I receive a notification that the account is suspended until may 2014
4. I contact j7n on discord and we both agree that contacting riot support would be the best option
5. While I'm doing so, I specifically ask if refund is possible if this takes too long and he agrees, also stating that he could get me an account of similar value
6. Riot asks for additional details and info and j7n gives me the first half of recovery info
7. Riot then asks for further details and I relay them to j7n, he fails to provide me with the second set of recovery info, leading to Riot stating that they are unable to verify the account
8. I contact j7n and ask if I could get a refund of full moment, he agrees and states that it would take some time due to him selling some other accounts
9. With little to no update, I contact j7n again and ask for an update on the refund he states that he still doesn't have it and I ask if we can split the 300 into two weeks, he agrees
10. Past the deadline again, I contact j7n and after multiple tries he states that he's confident I'm the one that got the account banned, leading to a disagreement that ends with him agreeing AGAIN to give me a refund
11. Fast foward to now, he fails to respond to multiple refund requests and is straight up ignoring me, thus, forcing me to open a dispute case on epicnpc.
(the times may be a bit off but that's what I deduced after reading our discord messages again)
 
Banned - https://www.epicnpc.com/threads/unknown-info-for-account-recovery-seller-not-meeting-refund-dates.2280142/page-2
@j7n does the original owner have an account here?
Probably not, I bought it from another reseller not from the original owner so I have no contact with them.
 
WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.
Banned - https://www.epicnpc.com/threads/unknown-info-for-account-recovery-seller-not-meeting-refund-dates.2280142/page-2
Who did you purchase it from?
Person I found on elitepvpetd, added him on telegram like a year ago and have bought multiple accounts from him since then. Does
not have epicnpc right now, not sure if he has been banned here in the past.
 
Banned - https://www.epicnpc.com/threads/unknown-info-for-account-recovery-seller-not-meeting-refund-dates.2280142/page-2
I’ve owned the acc since february 1st, literally 0 problems while I owned the account but the MINUTE he gets it it gets banned. you decide.
 
Dude. It doesn't matter if you've own the account since feb 1st and had 0 problems. No one knows if you've been using scripts or botting the account from then and u were just lucky and circumventing bans until I got the account. You don't have any proof regarding that so it doesn't matter. As for the permanent suspension once I got the account, if I was scripting or breaking ToS, I would receive a message from Riot stating that "my account is permanently suspended" or "suspended for breaking tos watever". The fact that it says "suspended until May 2014" makes no sense. You also have yet to provide evidence of your so called "people in the community" telling you that the May 2014 suspension is due to breaking Tos. Epic CM requested this.

Epic, I'll stand by watever decision you make at the end of the day, but I fully believe that a full refund is necessary at this point or at the very least a half refund. J7N has been saying a lot of **** with 0 evidence up to this point, he broke multiple agreements, and he straight up lied about recovery information on the account. Without the info, there's literally no way we can find out what truly caused Riot to suspend this account.
 
WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.
Banned - https://www.epicnpc.com/threads/unknown-info-for-account-recovery-seller-not-meeting-refund-dates.2280142/page-2
I don’t think screenshots of discord chats of me talking to people will be enough proof. so i decided to not post anything at all. You simply don’t understand how riot support works and I really hope whoever is in charge of this dispute knows. it doesn’t matter how much info you give to riot support, if they banned you on your ip they will just say that you are not giving them enought information. It quite literally does not ****ing matter how much info you give them, the account was banned on your ip and now its gone even if i give them every single little info they ask for they will not help, I’ve been through this a million times and i’m willing to show past tickets with riot where i send them support tickets with all info + on original email and they still don’t help. This will be my last reply to YOU. I will wait for epicnpc admins now.
 
You're absolutely ridiculous no one's believing your lies. For whatever reason of the ban, Riot support literally tells you the reason why your account was banned if you just give them information that they request. I literally know people who contacted Riot due to their accounts being banned and after providing information, support states the reason and states whether they can be unbanned or not. They literally tell you even if it's something as general as "you broke TOS". Stop spewing bullshit and talking out of your mouth and start providing evidence. You've been saying this you've been saying that with 0 evidence at all. Nobody cares what you have to say if you don't back it up.
 
Banned - https://www.epicnpc.com/threads/unknown-info-for-account-recovery-seller-not-meeting-refund-dates.2280142/page-2
why do you keep talking when you have no clue what you’re saying? stop talking and wait for admins to reply. im done talking to you. have a good day.
 
Also "you were thinking about refunding me in the first place" that's literally cap. It's pretty clear you never wanted me to provide any source of refund in the first place. Then don't make the same agreement three times *******. Also false advertisement. Nice job buddy
 
I tried searching for any reasoning behind the MAY 2014 ban message but couldn't find anything.

Without the recovery information, we cannot find out any ban reason, which means it's just 1 person's word against another's.

However, in the sales thread @j7n specifically states :

"account comes with recovery info."

When the account, obviously did not as @j7n stated here :
No, they ask for information that literally NO ONE can have.


That falls under false advertisement and full refund must be issued.
 
@EpicNPC CM what happens if j7n refuses to provide a refund? I can't even file a dispute as I gave him a gift card unless I chargeback through my bank which I don't want to do.
 
Banned - https://www.epicnpc.com/threads/unknown-info-for-account-recovery-seller-not-meeting-refund-dates.2280142/page-2
I tried searching for any reasoning behind the MAY 2014 ban message but couldn't find anything.

Without the recovery information, we cannot find out any ban reason, which means it's just 1 person's word against another's.

However, in the sales thread @j7n specifically states :

"account comes with recovery info."

When the account, obviously did not as @j7n stated here :



That falls under false advertisement and full refund must be issued.
It comes with enough information to recover an account in a normal circumstance. This is a different story...how many times do I have to explain, riot games does not give a singe **** what kinda information you give them since they know you’re not the original owner. no matter what you tell them they will not unban the account now. how do you explain me owning the account for 6 months without any problems but this guy gets it and all of a sudden its banned? I have anothet account banned for suspicious activity, I have the original email with every single purchase receipt but they still will not unban it because they know I did not create the account. and I can show you the tickets if needed. this banned until 2014 thing is very rare, and it’s usually due to breaking the TOS somehow, Either account sharing, scripiting, flaming whatever it is the account was banned i. your hands and it’s literally not my fault. maybe the next time you buy a riot account you don’t change every single thing on it the second you get it? yeah im sure riot workers are braindead, dude they saw an EU account accessed in NA, Region, name, email, password, Riot ID swapped and thought hmm this is definitely not suspicious...
 
Dude the point epic and i are trying to make is that you specifically posted account comes with recovery information with no indication or disclaimer that riot "may or may not give the account back since you aren't an original owner". This is FACTUALLY false advertisement. You're saying the whole "riot never gives info since I'm not the original owner" bs now because you're being called out for false advertisement. All you've been doing is saying "i have an account with the similar situation as this" and "2014 ban is rly rare but it's tos" but it's literally your word which means nothing. Provide proof. Literally Epic himself couldn't find any actual evidence of 2014 bans being TOS so I find it incredibly convenient that you were told it was TOS by "other people".

"maybe don't change account details immediately" - please just stop with this. I've bought a valorant account and changed the riot id, ip was changed, etc effective immediately after purchase and that wasn't banned.

Like Epic said, we have no proof what the reason for the ban is since we can't verify through riot. But epic made a decision and the fact remains you: 1. lied and lied again about refunds 2. posted false advertisement 3. provided 0 proof to back your claims up.

keep responding however you want. I've said what I wanted to say and Epic has basically made his decision. I'm only responding to epic from now on.
 
I tried searching for any reasoning behind the MAY 2014 ban message but couldn't find anything.

Without the recovery information, we cannot find out any ban reason, which means it's just 1 person's word against another's.

However, in the sales thread @j7n specifically states :

"account comes with recovery info."

When the account, obviously did not as @j7n stated here :



That falls under false advertisement and full refund must be issued.
@EpicNPC CM Is this your final decision?
 
WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.
@EpicNPC CM He texted me on discord stating that his friend has a tool to check how the account was banned. So, he wanted me to send in login details again. I told him that I wouldn't do anything without your greenlight. So I wanted to ask for your opinion on this. Screenshot is below.
 

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Banned - https://www.epicnpc.com/threads/unknown-info-for-account-recovery-seller-not-meeting-refund-dates.2280142/page-2
can he give it or no?
 
Banned - https://www.epicnpc.com/threads/unknown-info-for-account-recovery-seller-not-meeting-refund-dates.2280142/page-2
and I don’t get email notifications so i reply late
 
WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.
I'll give the info to him via discord then.
 
WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.
@EpicNPC CM

Update: J7N contacted me via discord and requested that I give him details of the account as his friend has a way of checking what the ban reason of the account was. I gave him full access to the account to check. He has not given me any updates on the ban reason as of yet.

I'm still fishy about the entire method that his friend is using to check the reason of ban on the account. He stated that it's a tool. Either way, I'm requesting J7N provide the name/what the tool is so Epic can run it personally as the whole practice J7N has been doing is shady at best.

**Still waiting for a refund from J7N due to false advertisement.
 
@EpicNPC CM @j7n
I need an update as I'm growing extremely tired of this whole situation. J7N if you really a tool to find out the reason for the account ban you should have had it by now its been over 2 days. Also, Epic stated a final verdict of a full refund issue due to false advertisement. I've been waiting for over 2 months for 300 bucks and I'm growing really tired of waiting
 
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