Good day!
Few days ago @AnakinSkywalker made an order.
In our thread we pointed out that when boosting, we will do 5000 points when passing the event. We did not quite accurately put it (meaning that we would make the maximum number of points to receive all the awards), however, this does not change the essence of the fact that we received the maximum number of points to receive all the awards (more points does not make any sense at all). On the second day, the client wrote us a message stating that he was terminating cooperation with us and without any compromises, without waiting for our answer, he simply deleted us from friendlist.
After the offer to understand the situation and get out of it so that it suits everyone, he replied "by message in the screenshot."
It's curious, but there have not been such cases in our practice yet, and this whole situation looks pretty suspicious, as since we started to work with Genshin Impact, some competitors are constantly trying to discredit our name (if you can check on the recent conversations with admins about the cases). We would like EPICNPC moderators to consider this situation. We work hard to make our clients always satisfied and used to cover the costs for additional bonuses if needed coz the happiness of our customers is our top priority. We are ready to compensate negative experience of the mentioned customer, but should we understand from @AnakinSkywalker message his target is not to find a solution as he did not even tell us about his concerns. I kindly request you to look at the situation carefully because the matter is crucial for us.
Thank you in advance!
Regards
Few days ago @AnakinSkywalker made an order.
In our thread we pointed out that when boosting, we will do 5000 points when passing the event. We did not quite accurately put it (meaning that we would make the maximum number of points to receive all the awards), however, this does not change the essence of the fact that we received the maximum number of points to receive all the awards (more points does not make any sense at all). On the second day, the client wrote us a message stating that he was terminating cooperation with us and without any compromises, without waiting for our answer, he simply deleted us from friendlist.
After the offer to understand the situation and get out of it so that it suits everyone, he replied "by message in the screenshot."
It's curious, but there have not been such cases in our practice yet, and this whole situation looks pretty suspicious, as since we started to work with Genshin Impact, some competitors are constantly trying to discredit our name (if you can check on the recent conversations with admins about the cases). We would like EPICNPC moderators to consider this situation. We work hard to make our clients always satisfied and used to cover the costs for additional bonuses if needed coz the happiness of our customers is our top priority. We are ready to compensate negative experience of the mentioned customer, but should we understand from @AnakinSkywalker message his target is not to find a solution as he did not even tell us about his concerns. I kindly request you to look at the situation carefully because the matter is crucial for us.
Thank you in advance!
Regards
