Info on a Steam account cannot be changed without having access to the email or phone linked to it.
And by setting family view, you can protect the profile and items from modifications too.
On daybreak, you don't have to give the secret answer when providing the account.
So no damage can be done, if that's your concern.
[HIDE=100]Video seems fake to me.
Take note of the cursor position:
https://s6.postimg.org/e8n4e5s81/image.png
Moving just one frame forward:
https://s6.postimg.org/wbg75dvsh/image.png
This also happens when he opens the ticket list.
The cursor "teleported" in a single frame, indicating that the video was cut at those points.
Also, the English in the ticket has spelling mistakes, is informal and the format does not seem right. Not something I would expect from a support representative.
"has not been expired but redeemed" - (improper usage of expired, in this case you would say "expired" without "was" or "have/had expired, without "been", but in both the question ["it couldn't be expired"] and answer ["has been expired"], the same mistake was made.)
"adress" - wrong spelling
"this type of actions happen" - incorrect wording
"October 6, 2017 13:03" and "adress logged in while redeeming" - Seems a bit informal and not how I'd expect it to be said.
- there are no new lines between the start and end of the ticket[/HIDE]
