Playerauctions Support/Risk Management Here ? I need help ASAP

[Wickeeed]

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Hello if anyone here can help me get a hold of a PA support member through here/discord/skype/mail or anything cause i really need it

I have been a seller at PA for 2 years and last week my account was suspended due to suspicious of "Offsite-trading" which i proved that its just a misunderstanding and i got no replies from their support for 7 straight days despite someone merging all the tickets sent


I always advice people to use PA services for buyer/sellers but that issue is so so frasturating and to be ignored like that isn't a professional gesture



My email is : [email protected]

My ticket ID is : 471877

If someone can reach out to them i'd be really grateful

 

[The Integrity]

@PlayerAuctions

 

[PlayerAuctions]

Hello Wickeeed. Thank you for the heads-up. In the future, you may send me a private/direct message for any concerns I can check for you.

Our staff contacted you on ticket 471877 to explain the situation. They found out you were deliberately offering your buyer to pay via PayPal and as you know this is prohibited for a number of reasons: 1) payment should be done on the site and not elsewhere, 2) the transaction happens outside of the site so we cannot account for the buyer's safety, and 3) this is the 2nd time it happened — on the 1st instance we require the user's acknowledgment and affirmation that the act won't happen again which you complied to and we do not have any penalties for that other than a 3-5 day suspension.

The fact that it was explicitly offering the buyer to pay via PayPal and because this is the 2nd time proves to the team that it was deliberate and it falls into the offense beyond any shadow of a doubt. I understand your explanation about the fee but this was already communicated in the first warning that the 2nd or 3rd offense could lead to a penalty fee and/or suspension. We have always been transparent about this whole policy. Under these circumstances, I'm afraid we won't be able to waive the fee and it will have to be paid.

Our staff did not reply back because the penalty fee is final and there is no other course of action for this — I am sorry.

I am unable to check public threads so if you have other questions, please send me a PM. Thank you @The Integrity for the tag/heads-up, much appreciated.

 

[Wickeeed]

Hello Wickeeed. Thank you for the heads-up. In the future, you may send me a private/direct message for any concerns I can check for you.

Our staff contacted you on ticket 471877 to explain the situation. They found out you were deliberately offering your buyer to pay via PayPal and as you know this is prohibited for a number of reasons: 1) payment should be done on the site and not elsewhere, 2) the transaction happens outside of the site so we cannot account for the buyer's safety, and 3) this is the 2nd time it happened — on the 1st instance we require the user's acknowledgment and affirmation that the act won't happen again which you complied to and we do not have any penalties for that other than a 3-5 day suspension.

The fact that it was explicitly offering the buyer to pay via PayPal and because this is the 2nd time proves to the team that it was deliberate and it falls into the offense beyond any shadow of a doubt. I understand your explanation about the fee but this was already communicated in the first warning that the 2nd or 3rd offense could lead to a penalty fee and/or suspension. We have always been transparent about this whole policy. Under these circumstances, I'm afraid we won't be able to waive the fee and it will have to be paid.

Our staff did not reply back because the penalty fee is final and there is no other course of action for this — I am sorry.

I am unable to check public threads so if you have other questions, please send me a PM. Thank you @The Integrity for the tag/heads-up, much appreciated.

Fine paid , i sent you details in PM

 

[amitheone]

Does playerauctions still provide assistance here with issues. I have a problem.

 

[PlayerAuctions]

Does playerauctions still provide assistance here with issues. I have a problem.

Of course. Please send me a PM explaining your issue and kindly include any or all of the following info: username, order ID, ticket number

 

[Corby]

Hello
If you need assistance disputing PlayerAuctions decision, please contact me as I have firsthand experience disputing PlayerAuctions decisions through the American Arbitration Association due to my own disputes with them. The fee is $225 not to myself but the association per their Terms of Service. But that is all you have to pay as a consumer. As a business, PlayerAuctions has to pay the remaining costs of the arbitration which will be thousands of USD. I would encourage you to contact me to help seek assistance in this matter outside of PlayerAuctions customer support.

If you have done business on PlayerAuctions, I would highly encourage you to make sure you were paid correctly, or that your refund was properly sent to you. Do not trust PlayerAuctions automated fees, calculate your Total sales BEFORE fees, and then calculate your fees YOURSELF to ensure they are. https://www.epicnpc.com/threads/pla...stomer-service-banned-after-10-years.2742113/