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Ok so i recently sold an account on this site. Now i recieved an e-mail saying that someone has unaurthorized use to his paypal, and my payment will be on hold. here is the e-mail
Dear Frank Huang,
Recently, PayPal received a notification from a user regarding unauthorized
access to his PayPal account. As a result, one of the payments credited to your
PayPal account has been placed in a temporary hold while we investigate the
claim. PayPal constantly monitors transactions for unauthorized use of accounts
in order to maintain the safety of our users.
If this unauthorized access was a result of spoof or fraud, PayPal will cover
the cost of the transaction. The details of this transaction are as follows:
Transaction Date: [date here]
Transaction Amount: [amount here]
Buyer's Email: [email here]
If you have already shipped goods related to this transaction, you may be
covered under PayPal's Seller Protection Policy. Please provide PayPal with the
following information:
1) Tracking Number of Shipment
2) Shipping Company Used
3) Shipping Insurance Information (if used)
If you have provided a refund to the buyer, please provide PayPal with the
following information:
1) Date of Refund
2) Amount of Refund
For you to be protected by our Seller Protection Policy, you must reply to this
email. We need to receive all correspondence regarding this case within 7 days.
If you have any questions, please reply to this email.
Good selling practices, like trackable shipping, prompt shipment, and
communication between buyer and seller help prevent disputes. We look forward
to your reply.
Sincerely,
PayPal
please help me out, this is my first time using paypal im not sure what to do.
Dear Frank Huang,
Recently, PayPal received a notification from a user regarding unauthorized
access to his PayPal account. As a result, one of the payments credited to your
PayPal account has been placed in a temporary hold while we investigate the
claim. PayPal constantly monitors transactions for unauthorized use of accounts
in order to maintain the safety of our users.
If this unauthorized access was a result of spoof or fraud, PayPal will cover
the cost of the transaction. The details of this transaction are as follows:
Transaction Date: [date here]
Transaction Amount: [amount here]
Buyer's Email: [email here]
If you have already shipped goods related to this transaction, you may be
covered under PayPal's Seller Protection Policy. Please provide PayPal with the
following information:
1) Tracking Number of Shipment
2) Shipping Company Used
3) Shipping Insurance Information (if used)
If you have provided a refund to the buyer, please provide PayPal with the
following information:
1) Date of Refund
2) Amount of Refund
For you to be protected by our Seller Protection Policy, you must reply to this
email. We need to receive all correspondence regarding this case within 7 days.
If you have any questions, please reply to this email.
Good selling practices, like trackable shipping, prompt shipment, and
communication between buyer and seller help prevent disputes. We look forward
to your reply.
Sincerely,
PayPal
please help me out, this is my first time using paypal im not sure what to do.
