- Country
- India
- Multiple Accounts
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Hi,
Feedback: https://www.epicnpc.com/feedback/feedback/504763/view
Here's a quick summary of the entire thing:
We understand that the experience was bad due to the unavailability of our support agent however as mentioned on the product page, we expect our client to give us at least 12 hours to process the refund.
Before disputing this feedback, I tried contacting the client via numerous ways - email, phone, sms, etc however did not receive any response even after providing the refund.
Request you to contact the client and remove the negative feedback since this issue was resolved within 3-4 hours
Attaching all the screenshots.
I can share the list of emails that were sent to the client in PM (if required).
Feedback: https://www.epicnpc.com/feedback/feedback/504763/view
Here's a quick summary of the entire thing:
- The client purchased a green trust factor which guarantees a green trust factor of the account (Product link: https://www.mygaminglounge.com/product/green-trust-factor-csgo-ranked-prime-account/ )
- The account was delivered instantly to the client since we have enabled that on our site
- As per terms and conditions, anyone is eligible for a refund in case they are not happy with the account and report such issues within 6 hours of purchase however it can take a maximum of 12 hours to process the refund since we are available for 12 hours per day (This is already mentioned on the product page as it can be seen in below snippet):
- The client tried contacting us via live chat on our site during off-hours and did not get a response. Here's a brief summary of the timeline in terms of IST:
a. 6:46 AM: Account purchased
b. 7:08 AM: Client pings us on chat during off hours after 15-20 mins of placing the order about the experience
c. 7:17 AM: Client leaves negative feedback about the purchase
d. 7:54 AM: Client comes back again after approx. 50 mins to see if we are online
e. 10:00 AM: Our usual support time starts at 10:00 AM IST, our support comes online and processes the refund within 13 mins of reviewing all the email
f: 10:13 AM: We issue the complete refund
We understand that the experience was bad due to the unavailability of our support agent however as mentioned on the product page, we expect our client to give us at least 12 hours to process the refund.
Before disputing this feedback, I tried contacting the client via numerous ways - email, phone, sms, etc however did not receive any response even after providing the refund.
Request you to contact the client and remove the negative feedback since this issue was resolved within 3-4 hours
Attaching all the screenshots.
I can share the list of emails that were sent to the client in PM (if required).
