Im sorry to reopen this but i'd like an answer from an admin

[ITALY]

Okay so,
Hello everyone, @doom already answered my concerns in the most clear and useful way, i accept his decision as he's just following the rules, so thank you again Doom. @EpicNPC can you please explain me why i deserve a Neutral Rating for a deal in which i fullfilled my duties?
https://i.imgur.com/ByCmxwV.png

As you can see the feedback is "no boost for 2days, promtly refunded", how is that a neutral feedback?
Please read it full :
-He ordered from us
-I clearly stated and ToS state that boosts can take up to 48hours (check on ezboosts.com)
-Tos state that refunds can take up to a week, a minium of 3days

He ordered after it was very clear the boost being in a particular time (season start) would take a little extra time, as we were flooded by orders. As you can imagine the most played game in the world League of legensd, has a pretty big userbase, during the season start the player base is estemateed to be 1.5x it's normal size, decreasing slowly and then reincreasing when the season ends.

Now, considering he ordered during the season start the boost makes sense to be started 2days after placing the order (actually 1day, it was the 2nd day when i refunded him), we followed our ToS and went beyond by refunding him the very next day. so earlier than our ToS state.
How is it that he bought a boost, he got PROMTLY REFUNDED (he said that himself) and i kept him updated as soon as any news came, during a time where we n naturally have a lot of orders deserve to ruin 100% positive feedback rateo?
I know it shows 100% on the thread title, but its not a real 100% and i dont understand why. I accept the rules, but he got refunded right away and costumer support was on point, it was a totally not-deserved Neutral Feedback because when ordering he was aware of the situation and decided to order anyway, and even then i did more than im accountable for by refund him the next day.

Now, i know it sounds like im crying over 1 single feedback, but i've done hundreds of deals and just a few left a feedback, and the one i get is a neutral after i've literally done more than i should have according to our rules?
Please explain this, cause its non-sense, he was aware of the situation and decided to go through, it's a normal situation that happens often 1 day every 12months because the season starts/ends, now for 1day i deserve a permanent neutral feedback?

Thank you for your attention and taking the time to read this.
And thank you again Doom for always answering fast to my reports/concerns you're amazing

 

[EpicNPC]

We no longer remove feedback unless it's false as of Sept 2017.
https://www.epicnpc.com/threads/1199070-Feedback-Rules-Updated

Feedback is meant as a way for buyers to show how their experience was with a seller. Even if the seller didn't do anything wrong in particular, feedback can still be neutral.

For example. If someone goes to a restaurant and the food and service was okay. The customer can write a review about their experience. This doesn't mean the review has to be positive just because the restaurant fulfilled their obligation.

We are using neutral feedback in the same way. We want customers to give feedback based on their experience. In this case, things didn't go as the customer expected and while you didn't break your sales agreement, the customer wasn't impressed, so they can give a neutral feedback.

 

[doomedtofail]

I did not mean to seem like I did not feel your pain in this situation. We only remove if its completely false for example wrong user or impersonator. Its not you but many people were skimming along with 100% positive feedback but had many issues and unhappy customers covered up by the fact they refund or compensate and cover it up. The neutral is good thing because i shows you took care of the issue quickly, most people would not and drag it out.

 

[ITALY]

We no longer remove feedback unless it's false as of Sept 2017.
https://www.epicnpc.com/threads/1199070-Feedback-Rules-Updated

Feedback is meant as a way for buyers to show how their experience was with a seller. Even if the seller didn't do anything wrong in particular, feedback can still be neutral.

For example. If someone goes to a restaurant and the food and service was okay. The customer can write a review about their experience. This doesn't mean the review has to be positive just because the restaurant fulfilled their obligation.

We are using neutral feedback in the same way. We want customers to give feedback based on their experience. In this case, things didn't go as the customer expected and while you didn't break your sales agreement, the customer wasn't impressed, so they can give a neutral feedback.

Uhm i see.
The restourant example perfectly fitting
Thank you both for your answers, i'll close the thread