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Information
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Purchase Date: 11/10/2020
Date the problem begain: 14/1/2021
Method of Contact Used (chat progam): Epicnpc chat
Instant Messenger username of the person you're accusing: [not the display name, must be real username] (lana2121)
Your Instant Messenger ID:
Other information:
DISPUTE Information
######################
Link of transaction thread (URL, Epicnpc thread:https://www.epicnpc.com/threads/asia-ar-22-diluc-venti-qiqi-fischl-15k-gems-only-399.1740629/
Approximate value of property: $430 USD
Was Trade Guardian used? Yes
If yes, what is the Trade Guardian ID?
#27828
What is the dispute about?
I bought a Genshin Impact account with Tradeguardian back on October 11th. Nothing seemed out of place except when I started receving in game mails saying that Top up services used using World pay which is only available in the Pc version was disputed. The first in Game Messege I received was on 2020/12/17 and they told me to contact the bank and cancle the disputes. I contacted staff about which transaction was disputed using world pay but they never provided transaction logs.
I received a second in-game yesterday on 2021/1/14 saying the same messege and this time about 14,996 primogems were deducted from me. I had about 8097 primogems saved up in the account so in total it was around 23,000 primogems that was charged back.
Since I received the messge twice in-game I hurried and satisfied the negative balance by paying $200 out of my pocket to save the account since I had put so much time and griding to save up resources and primogems. I forogt to take a picture of the negative balance at that time because it didnt cross my mind but I will provide my transaction histroty.
As you see my I had to make two transactions for about a total of $200 yesterday to bring the negative balance to positive. The negative amount was around 14,996 and I topped up twice using the 6480+1600 bonus which totals to 8088. Topping up twice brought my account out of negative and left me with about 1200 primogems extra . It still scares me to know that I would have to pay $300 if I didn't have my primogems saved up which was around 8076.
Also when I received the first ingame message on 2020/12/17 I messaged the seller on discord where we talked previously before me agreeing to buy the account. I reached out to him that day to ask him if he was still was selling genshin account in order to confront him ultimately. I didn't want to blame hin immediately because in the back of my mind I thought what if he disputes more transactions he made so I wanted to be calm and if he had responded I would have ultimately asked him to cancel the disputes so we could work something out. After a couple of days following that message, he seems to have deleted his profile as it now shows as (Deleted User 12933523)
Also one of the main reasons I bought the account in the frist place was it said under the listing that he was the original owner which helped boost my confidence knowing that the account wasn't bounced multiple times to new buyers where they topped up and then sold it to a new person which could prove to be challenging in dispute cases because of multiple buyers. Also, he was a verified member so I trusted him.
I was able to get in touch with some users here who were having the same issue as me. I was able to get in touch with user AlistairZ who I asked if he was ultimately able to get the transcripts for the payment but mihoyo didn't prove him and saw forum posts other users asked but mihoyo didn't provide any. I also asked them but they didn't provide anything.
Following my purchase of the account on october 11th 2020 I used google play to buy the monthly pass twice and the battlepass. So, the top up puchases that were disputed were made using Worldpay before I bought the account. So, its either him or he was lying that he was the original owner but if he had had listed that he wasnt the original owner I would have never bought the account.
Since I used trade guardian I am asking to be compensated rightfully by the seller and he be held accountable.
Proof
######################
You MUST provide proof or your claim will not be valid!
In-game mail:
https://imgur.com/a/nc0yV0X
######################
Purchase Date: 11/10/2020
Date the problem begain: 14/1/2021
Method of Contact Used (chat progam): Epicnpc chat
Instant Messenger username of the person you're accusing: [not the display name, must be real username] (lana2121)
Your Instant Messenger ID:
Other information:
DISPUTE Information
######################
Link of transaction thread (URL, Epicnpc thread:https://www.epicnpc.com/threads/asia-ar-22-diluc-venti-qiqi-fischl-15k-gems-only-399.1740629/
Approximate value of property: $430 USD
Was Trade Guardian used? Yes
If yes, what is the Trade Guardian ID?
#27828
What is the dispute about?
I bought a Genshin Impact account with Tradeguardian back on October 11th. Nothing seemed out of place except when I started receving in game mails saying that Top up services used using World pay which is only available in the Pc version was disputed. The first in Game Messege I received was on 2020/12/17 and they told me to contact the bank and cancle the disputes. I contacted staff about which transaction was disputed using world pay but they never provided transaction logs.
I received a second in-game yesterday on 2021/1/14 saying the same messege and this time about 14,996 primogems were deducted from me. I had about 8097 primogems saved up in the account so in total it was around 23,000 primogems that was charged back.
Since I received the messge twice in-game I hurried and satisfied the negative balance by paying $200 out of my pocket to save the account since I had put so much time and griding to save up resources and primogems. I forogt to take a picture of the negative balance at that time because it didnt cross my mind but I will provide my transaction histroty.
As you see my I had to make two transactions for about a total of $200 yesterday to bring the negative balance to positive. The negative amount was around 14,996 and I topped up twice using the 6480+1600 bonus which totals to 8088. Topping up twice brought my account out of negative and left me with about 1200 primogems extra . It still scares me to know that I would have to pay $300 if I didn't have my primogems saved up which was around 8076.
Also when I received the first ingame message on 2020/12/17 I messaged the seller on discord where we talked previously before me agreeing to buy the account. I reached out to him that day to ask him if he was still was selling genshin account in order to confront him ultimately. I didn't want to blame hin immediately because in the back of my mind I thought what if he disputes more transactions he made so I wanted to be calm and if he had responded I would have ultimately asked him to cancel the disputes so we could work something out. After a couple of days following that message, he seems to have deleted his profile as it now shows as (Deleted User 12933523)
Also one of the main reasons I bought the account in the frist place was it said under the listing that he was the original owner which helped boost my confidence knowing that the account wasn't bounced multiple times to new buyers where they topped up and then sold it to a new person which could prove to be challenging in dispute cases because of multiple buyers. Also, he was a verified member so I trusted him.
I was able to get in touch with some users here who were having the same issue as me. I was able to get in touch with user AlistairZ who I asked if he was ultimately able to get the transcripts for the payment but mihoyo didn't prove him and saw forum posts other users asked but mihoyo didn't provide any. I also asked them but they didn't provide anything.
Following my purchase of the account on october 11th 2020 I used google play to buy the monthly pass twice and the battlepass. So, the top up puchases that were disputed were made using Worldpay before I bought the account. So, its either him or he was lying that he was the original owner but if he had had listed that he wasnt the original owner I would have never bought the account.
Since I used trade guardian I am asking to be compensated rightfully by the seller and he be held accountable.
Proof
######################
You MUST provide proof or your claim will not be valid!
In-game mail:
https://imgur.com/a/nc0yV0X
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