False Negative Feedback

[SetsunaEpic]

The buyer placed an order on our website. The order was delivered within our specified delivery time frame. However, we believe it may not have met the buyer's expectations regarding delivery timing, which might explain the feedback received.

https://www.epicnpc.com/feedback/feedback/1017755/view

 

[EpicNPC Mod]

• Feedback will only be reviewed if Trade Guardian was used. Any Trade Guardian service.
• If Trade Guardian was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
  • If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
  • If proof of transaction is not provided, the feedback will be removed.

Since TG was not used and a transaction took place this will not be investigated.

Feedback can remain and must be resolved mutually between both members.