Thank you very much for your letter, my name is Mandy, and I am glad to have the opportunity to help you. According to your previous email exchanges with us, I understand that you need to inquire about the situation that you have already paid successfully but the other party’s account shows "hold on".
Check your account carefully. I found that your payment was successful and the other party has received it. Please don't worry. Generally, the freezing is caused by the other party’s account. Due to account privacy and security, we cannot view the other party’s account and transaction status. If you need to know the reason for the freezing and unfreezing, please contact the payee directly and contact the local PayPal customer service. , You don’t need to do anything. This kind of random fund freeze is similar to your shopping on some domestic websites. The payment is successful, but the merchant’s money will be temporarily frozen. After a certain period of time or you help the other party to click to confirm the receipt, it will be released to him, and paypal will also have random The freezing of such funds is to promote the safety of transactions between buyers and sellers.
If you need to apply for a refund, just ask the other party to do the refund to you in your PayPal account; if you need help, please contact the PayPal customer service directly. We are very happy to help you and the other party complete the transaction! If the other party does not reply to you for a long time and does not ship to you, please don't worry, you can enjoy our free 180-day buyer guarantee service. If you have more questions about the buyer protection policy, please visit this link for details: -PayPal Buyer Protection (
https://www.paypal.com/c2/webapps/mpp/paypal-buyer-protection?locale.x=zh_C2) Thank you for contacting PayPal. We provide live chat service from Monday to Friday from 9 am to 6 pm. You can log in to your PayPal account, click Contact Us at the bottom of the page, select the question you need to consult, and then click Online Customer Service at the bottom of the page.
Mandy
PayPal Global Customer Service
