Dispute against Komorebi

[Swagatron]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Please Fill Out the Form
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Purchase Date: 4/05/2018
Date the problem begain: 5/19/2018
Method of Contact Used (chat progam): Discord
Your Instant Messenger ID: PETA#1457
Instant Messenger username of the person you are accusing: [not the display name, must be real username] Rain#4011

Other information:

DISPUTE Information
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Link of transaction thread (URL, Epicnpc thread): https://www.epicnpc.com/threads/1287894-Lvl-100-Season-3-Max-Tier-Loads-of-Skins
Approximate value of property: $XXX.XX USD 150$ USD
Was Trade Guardian used? If so, what is the TG ID# No

What is the dispute about? Account I bought was disabled and I did not get a refund. Also random user would play on it randomly.

Other details / notes: So I bought a fortnite account off this guy a little over a month ago. Transaction went smooth and everything so we gave each other positive reviews. But not even a week passed and I realized someone other than me has access to the account as well. Skins were being changed and I would notice a lot of playtime being tracked on fortnitetracker. So I confronted him about it and he tries to help me resolve the issue in various ways; he tried to get a hard reset, he tried to get an email change, etc. Of course nothing worked and eventually the account got disabled for idk what. I tell him about it and he tells me he'll reactivate it, and end of story. He removed me from his contacts today.

Proof
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You MUST provide proof or your claim will not be valid

Chat Log Screenshots (make sure username is visible, not display username): https://imgur.com/a/U7mWsPb
Payment Screenshots (make sure the accused email is visible): Paypal Screenshot
Other proof:

Account Recalls
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Most account recalls have little proof. To get more evidence, please open a support ticket to attempt to recover the account BEFORE opening a dispute thread.

Did the seller say he is the original owner? (provide proof) Yes, in chatlog screenshots
What account information did the seller provide you at the time of sale? (ID, SQA, etc) ID and Password, No original email was included.
How long did you have the account before it was recalled? About a month and a half before the account was disabled.
If you have a support ticket about this recall, please post screenshots of it. I do not because I can't send tickets without the original email to the account.
(you can use the HIDE tag so the images are not publicly available to everyone)

 

[Komorebi]

Banned - Failed to resolve https://www.epicnpc.com/threads/1307357

I would like to say before any accusations are being made, is that all accounts I sell is made by me or my friends. We worked hard on these account and have never sold them or given any information of these accounts before placing them onto epicnpc to sell.

1. The Accounts I have sold with my friends in the past has never come across this issue before, I've never heard of anyone having a problem where skins are being changed. While the buyer has changed the password and no password reset has been made or any indications that someone else has access to the account info. (Note: Buyer has had the account for over 1 month with no one taking the account back or attempting to steal the account if there was someone else on it)

2. I have helped the buyer so many times, to make sure the account is safe without further question of what is going on really, I had no physical proof that someone else was on it because I never asked to log back onto his account.

3. I've sent multiple tickets about the account for the buyer, they even "Hard reset" the accounts password and that should log everyone out of the account. EpicGames also tried to change the email to his personal email, but when he got the confirmation email from EpicGames, he said that they never responded to him.

4. I sent a new ticket recently, because he was asking about the email change and then the account was permanently locked due to Suspicious activity. (From sending so many tickets about the account)

I really find it absurd, that he would file a scam report when I can't do anything else for him. He had was the only one to have access to the accounts information, and no one had access to the original email but me. Reason I didn't give full email access is because, the email has my college info and all of the other important information on it.

If he hadn't kept being paranoid or pestering me about sending tickets 24/7 and just played on the account, the account wouldn't have been permanently locked due to suspicious activity. (Note: He had ownership of the account for 1+ month.... and he would have been able to keep the account forever, if he didn't keep complaining about it....

I worked hard for my business and if this is going to ruin it, then I don't know what to say. I find this a little saddening.

 

[Swagatron]

I would like to say before any accusations are being made, is that all accounts I sell is made by me or my friends. We worked hard on these account and have never sold them or given any information of these accounts before placing them onto epicnpc to sell.

1. The Accounts I have sold with my friends in the past has never come across this issue before, I've never heard of anyone having a problem where skins are being changed. While the buyer has changed the password and no password reset has been made or any indications that someone else has access to the account info. (Note: Buyer has had the account for over 1 month with no one taking the account back or attempting to steal the account if there was someone else on it)

2. I have helped the buyer so many times, to make sure the account is safe without further question of what is going on really, I had no physical proof that someone else was on it because I never asked to log back onto his account.

3. I've sent multiple tickets about the account for the buyer, they even "Hard reset" the accounts password and that should log everyone out of the account. EpicGames also tried to change the email to his personal email, but when he got the confirmation email from EpicGames, he said that they never responded to him.

4. I sent a new ticket recently, because he was asking about the email change and then the account was permanently locked due to Suspicious activity. (From sending so many tickets about the account)

I really find it absurd, that he would file a scam report when I can't do anything else for him. He had was the only one to have access to the accounts information, and no one had access to the original email but me. Reason I didn't give full email access is because, the email has my college info and all of the other important information on it.

If he hadn't kept being paranoid or pestering me about sending tickets 24/7 and just played on the account, the account wouldn't have been permanently locked due to suspicious activity. (Note: He had ownership of the account for 1+ month.... and he would have been able to keep the account forever, if he didn't keep complaining about it....

I worked hard for my business and if this is going to ruin it, then I don't know what to say. I find this a little saddening.

1. I never questioned your legitimacy, I noticed suspicious activity on the account and reported it to you. You even agreed to help me resolve the issue. Me and you both agreed this was weird how someone else had access to the account, so I don't know why suddenly you're trying to play victim.

2. I had no way to prove someone else was going on the account, but I see no reason why I'd lie about this. I would've let you on the account to see for yourself if you had asked.

3. Again, hard reset did nothing. I even told you I wasn't even logged out from the launcher, so I don't see how that would log anyone else out. I don't know if you're trying to imply I lied about them never responding but https://imgur.com/a/7YlWCSP You can clearly see that the inactive account is still on the original email you provided. Nothing has been changed.

4. So, you're telling me it got locked due to it being suspicious? You really couldn't have told them nothing suspicious was going on with the original email? You even told me you'd get the account reactivated. Also this is a quote from yourself: "Account will never be taken back under any circumstances. (So you will be safe)" So does not having an account count towards this?

I'm shocked you're surprised considering; https://imgur.com/a/izmauPw
You removed me from contacts without telling me you can't do much else. Any reasonable honest seller would notify and refund. Like I lost 150$ and the product.

The amount of tickets you sent weren't even that much; you sent one for the email change, sent another for a hard reset. What else was there? Also I was pestering you? You're the one offering to send one for me. I was asking for a refund saying if this isn't solved I'd like a refund. You then offered to help me resolve this by sending a ticket for a hard reset and email change, etc.

Anyone would be paranoid when someone else was clearly able to play on the account. I didn't play on the account because why would I play on an account I don't even have full access to? I already knew someone else had access to it, so why would I waste time on an account like this?

I am not trying to ruin your business, I clearly said I'd like to settle this between us, but you never responded. What else could I have done?

 

[Komorebi]

Banned - Failed to resolve https://www.epicnpc.com/threads/1307357

I've told you before, I don't have the money to refund you. Not to mention, why should I refund an account that you had access to for over a month and literally had no issues with anyone taking the account back?

I own the account, I had no reason to take the account back. Like I said, no one requested for a password change and the password you set was there and you only knew what it was... That is enough proof that you were fine.

They investigated the accounts ip's and deemed that the account had suspicious activity. Therefore, it became permanently disabled, If you hadn't made me try to change email and all that information, and just waited until epicgames added their email change system onto their website, the account wouldn't have been disabled.

 

[Swagatron]

I've told you before, I don't have the money to refund you. Not to mention, why should I refund an account that you had access to for over a month and literally had no issues with anyone taking the account back?

I own the account, I had no reason to take the account back. Like I said, no one requested for a password change and the password you set was there and you only knew what it was... That is enough proof that you were fine.

They investigated the accounts ip's and deemed that the account had suspicious activity. Therefore, it became permanently disabled, If you hadn't made me try to change email and all that information, and just waited until epicgames added their email change system onto their website, the account wouldn't have been disabled.

I paid you 150$ and you don't have the money to refund me? How is that my problem? I had it over a month only because you and me kept stalling. I obviously wanted to keep the account and you obviously don't want to refund it, so we tried to resolve it ourselves. I had access to the account but no issues? Are you kidding me? So you were sending tickets for no reason? Oh please don't give me that bs. I don't care if the account wasn't taken back, someone other than myself was able to go on the account and play on it. Did you think I knew that when I first purchased the account? You keep saying you own the account, yet you can't simply tell epicgames there was nothing suspicious going on? The only proof I need is that skins were being changed constantly, I would set a specific skin so I'd know if someone were to change it. Friends were being added, I know because I removed everyone from friend list. I don't care that no one asked for a password change or anything else. That doesn't change the fact someone other than me had access to the account. And really are you kidding me? You're going to blame the email request change on me? You were fine with it earlier were you not? You could have suggested that they were going to implement a email change feature but didn't even mention it to me. And what was so suspicious about a email change? Just quit playing the victim already, you told me you understand why I would want a refund when I first asked for one. Now you suddenly switch up and saying I don't deserve one?

 

[EpicNPC CM]

Account purchased Apr 5
Week later buyer realizes someone else has access to the account
Seller tries to fix it, account ends up banned?
Swag opens dispute

correct?

 

[Swagatron]

Account purchased Apr 5
Week later buyer realizes someone else has access to the account
Seller tries to fix it, account ends up banned?
Swag opens dispute

correct?

yes, that's basically the gist of it.

 

[EpicNPC CM]

[MENTION=665141]Komorebi[/MENTION] [MENTION=614025]Swagatron[/MENTION] can both of you post all images of support emails

 

[Komorebi]

Banned - Failed to resolve https://www.epicnpc.com/threads/1307357

I'm currently not home, I will post all emails and proof as soon as possible.

 

[Swagatron]

http://imgur.com/a/IgS7rQo
I only have the email change emails, majority/ all of the tickets were sent by the seller.

 

[Komorebi]

Banned - Failed to resolve https://www.epicnpc.com/threads/1307357

https://imgur.com/a/ES9syhO

Here are the screenshots of my side

 

[EpicNPC CM]

Komore nobody else had access to the login information and you were the original owner correct?

The login for the email on the account was not given to the buyer correct?

 

[Swagatron]

Komore nobody else had access to the login information and you were the original owner correct?

The login for the email on the account was not given to the buyer correct?

Just gonna reply for him, he can answer as well if I get anything wrong. He told me he was the owner, as you can see in the chat logs. He also said no one should have access to the account besides me (also in chat logs), since only I had the login information and he had the email. I did not get the information to the email linked to the account, because it was his personal email. Again, feel free to correct me if i'm wrong. [MENTION=665141]Komorebi[/MENTION]

 

[Komorebi]

Banned - Failed to resolve https://www.epicnpc.com/threads/1307357

Both are correct answers, No one has ever had access to the account but me and the buyer.

 

[EpicNPC CM]

[MENTION=614025]Swagatron[/MENTION] did you check the connected accounts tab at all? Also did you enable two factor authentication or no?

 

[Swagatron]

@Swagatron did you check the connected accounts tab at all? Also did you enable two factor authentication or no?

I did and unlinked everything and the guy was still able to get on. I did not enable two factor sign in cuz I did not have the OG email. They email a code to you which is used to sign in, so it would have been annoying to bug komore every time I want to login.

 

[EpicNPC CM]

Okay so there is no proof of anyone else being logged on the account, Swagatron I know you said you noticed changes on the account but unfortunately there isn't really anyway you can prove that.

Either way it is kind of irrelevant due to the ban. The email probably should have been changed before the account was played on so they wouldn't have noticed any activity in IPs.

So we are going to rule that Komorebi owe a 50% refund to [MENTION=614025]Swagatron[/MENTION], or Komo can attempt to get the account unbanned & switch the email.

 

[Swagatron]

I agree there is no way to prove that, but I still have no reason to make up a lie like that either. Remember, I kept in contact with the seller the whole time and it was he who decided to remove me. I have also never or will never go to paypal for any chargebacks. But, I guess I'm content with this decision. -Thank you admin.

 

[Swagatron]

been 2 days, seller has yet to reach out to me.

 

[EpicNPC CM]

[MENTION=665141]Komorebi[/MENTION] 50% refund must be issued

 

[Komorebi]

Banned - Failed to resolve https://www.epicnpc.com/threads/1307357

[MENTION=452232]EpicNPC CM[/MENTION] [MENTION=614025]Swagatron[/MENTION]

Can Swag pm me his Paypal again? I'll agree on the 50% refund, since I won't be able to get the account back :/

- - - Updated - - -

I don't have the money at the moment though, so Is there any temporary consequences until, I do have enough for the refund?

 

[ARMIK]

[MENTION=614025]Swagatron[/MENTION] please provide your paypal email and update this thread as soon as its resolved.

 

[Swagatron]

i've already given it to him in PMs. I still haven't received anything yet. He did say he doesn't have money atm though.

 

[EpicNPC CM]

[MENTION=665141]Komorebi[/MENTION] we can give you some time, but eventually we will have to ban.

 

[ARMIK]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Komorobi has been banned. If he resolves the issue with you, he can contact the EpicNPC Admins to restore his account status. Until then he will remain banned for ignoring messages and not willing to resolve this matter.

Scammer's info:
[email protected]
Rain#4011 - discord