a feedback dispute

[Thomas Rogers]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

https://www.epicnpc.com/feedback/feedback/755124/view

I haven't had any transactions with him in that time, I got a negative review, how can I remove it because I'm worried about my reputation?
Also, he writes that I don't get in touch with him on discord, but I've been on discord 24/7 for years. I think he bought something from a copycat of me. Let him provide proof of purchase and what he bought from me, otherwise I think this review is wrong. He has made purchases from me in 2022, but he has not made a single purchase from me in 2023.
Also, my discord account has never changed, I want to think he was buying something from the person who created a name similar to mine on discord, but I don't want to think he contacted my competitors to sell accounts.
I hope for an honest investigation by epicnpc administration.

 

[EpicNPC CM]

@Loarena

 

[Thomas Rogers]

"doubled message"

 

[Thomas Rogers]

@Loarena

Help me solve my problem, it's been 2 weeks.

 

[EpicNPC CM]

Feedback Removal/Change Rules

• Epicnpc only investigates feedback disuptes if Trade Guardian is used. Any of the Trade Guardian services including the free service.
  • If TG was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
    • If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
    • If proof of transaction is not provided, the feedback will be removed
• Feedback based on rudeness or slow service (non-extreme) can only be neutral, not negative.
• Feedback can only be removed if it's false. We will only investigate these claims if Trade Guardian is used.
• If you believe feedback is false, you can open a dispute thread.
  • False feedback must been reported within 30 days
  • After 30 days, the burden of proof falls solely on the member who received the feedback.
    
    • Example: Joe gets a negative feedback from Roger. Two months later Joe disputes the feedback. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.

 

[Thomas Rogers]

Feedback Removal/Change Rules

• Epicnpc only investigates feedback disuptes if Trade Guardian is used. Any of the Trade Guardian services including the free service.
  • If TG was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
    • If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
    • If proof of transaction is not provided, the feedback will be removed
• Feedback based on rudeness or slow service (non-extreme) can only be neutral, not negative.
• Feedback can only be removed if it's false. We will only investigate these claims if Trade Guardian is used.
• If you believe feedback is false, you can open a dispute thread.
  • False feedback must been reported within 30 days
  • After 30 days, the burden of proof falls solely on the member who received the feedback.
    
    • Example: Joe gets a negative feedback from Roger. Two months later Joe disputes the feedback. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.

Okay, according to the last paragraph, I have to provide proof that the review is false. How can I do that if I have not had any dealings with this person in 2023? If I leave you a negative review now, what proof can you provide that it is false? I don't really understand what I have to do.....