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What to do with those guys who keep spam by using Tradeguardian

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Country
Vietnam
Multiple Accounts
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Since the last month, my mailbox some time got a message from EpicNPC bot. I noticed that those who trying to spam by using trade guardian are new members. I left some conversation, blocked one guy, but he still can make another spam by using Trade Guardian. Here are some pictures of my box. How to avoid those spam guys?
 

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We already have something in place to prevent spam, however this user did not pass this limit. This is the first complaint about this type of thing, but if we get more, we'll make adjustments to the system.

Ignore does not block the user from making TG request. We are planning on making an update to the Ignore feature some time in the near future. Once the update is made, it will prevent ignored members from contacting you.
 
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