I am having an issue with the identity verification process on my account, and I would appreciate your help.
At first, I tried to verify my account using my own ID. Unfortunately, the camera I was using at the time was blurry, so I had to attempt the verification several times. After multiple attempts, I eventually reached a point where I could no longer complete the verification.
I have since switched to a new phone with a much better camera and tried the verification process again. This time, everything appears to work correctly during the verification process, but at the final step I receive a message saying that my identity cannot be verified and that I should contact Customer Support.
I also tried creating another account to test whether the verification process would work with my ID and the new phone. That verification was successful initially, but the account was banned the following day. I understand that creating another account may have caused an issue, and I am not trying to bypass any restrictions or verification requirements.
My main goal is simply to properly verify and use my original account.
Could you please help me understand what I need to do to verify my original account successfully? If my previous verification attempts have caused a restriction or require a manual review, I would be happy to provide any information or documentation necessary.
Thank you for your time and assistance. I look forward to your guidance.
At first, I tried to verify my account using my own ID. Unfortunately, the camera I was using at the time was blurry, so I had to attempt the verification several times. After multiple attempts, I eventually reached a point where I could no longer complete the verification.
I have since switched to a new phone with a much better camera and tried the verification process again. This time, everything appears to work correctly during the verification process, but at the final step I receive a message saying that my identity cannot be verified and that I should contact Customer Support.
I also tried creating another account to test whether the verification process would work with my ID and the new phone. That verification was successful initially, but the account was banned the following day. I understand that creating another account may have caused an issue, and I am not trying to bypass any restrictions or verification requirements.
My main goal is simply to properly verify and use my original account.
Could you please help me understand what I need to do to verify my original account successfully? If my previous verification attempts have caused a restriction or require a manual review, I would be happy to provide any information or documentation necessary.
Thank you for your time and assistance. I look forward to your guidance.
