Unlocking Account new system?

[xcess303]

Hey i was trying to unlock an account i bought a long time ago and when i sent the fax i received this as the response:

"Thank you for submitting the account recovery documentation we requested for the World of Warcraft account ###. Unfortunately, we are unable to accept your submission because of the following:

- The recovery form was not properly filled out.
The street address included does not appear to match the location from which the account is being accessed."

What does this mean do I have to have the address that it was originally created with? I am sending in a passport as ID and the ST address i put in was some restaurant in Canada which is where passport is from, so it was a legit address i guess.

 

[Ace Logan]

They did an IP match from where the account was being accessed. That physical location is way off from the address you provided.

 

[mansellboi-banned]

so thats when u tell them it got hacked

then they must unlock the account , thats if ur legal documents are accepted

 

[joepromo]

it means your not using proper ip address. This will happan say if you have new york account and then try to recover with different state ip address.

 

[xcess303]

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Ace Logan</div><div class="ubbcode-body">They did an IP match from where the account was being accessed. That physical location is way off from the address you provided. </div></div>

So what happens if my account was hacked how am i supposed to know where the account was played on. Acccount got hacked 2 months ago and person was playing on it got the account locked. Now I faxed in ID what address should i put down even though i do not know where it was played? Also what about people that use proxys and vpns?