Unfair Neutral Feedback

[SetsunaEpic]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Sorry for the late Response on Saturday, please let me have a chance to explain
https://www.epicnpc.com/threads/false-feedback-false-claimed.1968720/

We don't support it 24/7. Never on our threads are support 24/7 live chat. Your service is completely different than ours. Please stop compare us to yours.

Please provide concrete Evidence that the 4 Accounts we sold to you are in fact in Short of what we advertised. If it was in short, we take it full responsibility. As we stated, we will replace "IF" the account we sold in fact short of 40 Summons. You straight-up defamation and claim without any single piece of evidence. It can be easily checked by simply send us back the 4 you claim to be in short but your word is worthless. We advertise you will get 40~41 summons as we can prove below. If the buyer has trouble finding what missing that the previous thousands of Buyers didn't have a problem. All they need is asking support.

You blocked our DISCORD first and left feedback. It shows in the discord chat. We are not agreeing on anything to your feedback that is completely False and Defamation.

Don't comment on what you don't know. Is this Twitter witch hunt? Did you check his history or his thread and why is he banned? The amount of rage and slander we have suffered for months and false claims on the entire EpicNPC community is out of the world. In the end, he's a scammer. We are still polite to you. You are the one who had a problem, to begin with. You have 2 Negative because you are scamming people?

@EpicNPC CM His statement is completely false. There is no evidence our accounts were in short. Also, How the hell that we stated we sold 10 thousand Genshin accounts without mistake is a RUDE & Cocky comment. We asked him KINDLY to check and "IF IT NOT ENOUGH", we will replace him for him. We are not rude and cocky. It's an opinion and emotionally triggered because maybe he just that fragile, insecure, and hurt by words? Google is Google. Us is us. His statement is ridiculous.

 

[EpicNPC]

15 accounts purchased.
buyer claims 4 were below promised amount of Summons

@Nightqueenallie the seller is disputing your claim. Can you tell him which accounts were under 40 summons or post your evidence showing they were under.

The reply "We have sold over ten thousand accounts. There are no mistakes." can be taken as rude since you're insinuating the buyer is always wrong because you never make a mistake. However it's only 1 comment, so that's not much. Nightqueenallie please post any other chats where the seller was rude to you.

SetsunaEpic if even 1 account was under 40, natural feedback would be allowed.

 

[SetsunaEpic]

15 accounts purchased.
buyer claims 4 were below promised amount of Summons

@Nightqueenallie the seller is disputing your claim. Can you tell him which accounts were under 40 summons or post your evidence showing they were under?

The reply "We have sold over ten thousand accounts. There are no mistakes." can be taken as rude since you're insinuating the buyer is always wrong because you never make a mistake. However, it's only 1 comment, so that's not much. Nightqueenallie please post any other chats where the seller was rude to you.

SetsunaEpic if even 1 account was under 40, natural feedback would be allowed.

I will take full responsibility if the 4 accounts were under 40. Fully refund of his total payment. The other 5 were actually Bonus Accounts since he bought 10 at a price of $1.99. It's a bulk discount of 50%.
"We have sold over ten thousand accounts. There are no mistakes. Please kindly check your medal and exchange it for an extra 5 Summons". This sentence would be rude If my products were not enough 40 times but he won't give any pieces of evidence to support his claim.

 

[Nightqueenallie]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

15 accounts purchased.
buyer claims 4 were below promised amount of Summons

@Nightqueenallie the seller is disputing your claim. Can you tell him which accounts were under 40 summons or post your evidence showing they were under.

The reply "We have sold over ten thousand accounts. There are no mistakes." can be taken as rude since you're insinuating the buyer is always wrong because you never make a mistake. However it's only 1 comment, so that's not much. Nightqueenallie please post any other chats where the seller was rude to you.

SetsunaEpic if even 1 account was under 40, natural feedback would be allowed.

Just going to start off on saying I am going to be a bit hostile because this is BS & the only time (1 hour) I have had to my myself in 2 weeks has now been wasted. So thanks. This was already resolved by @EpicNPC CM. It was already marked Neutral by @EpicNPC CM.
I shouldn't have to explain myself a second time since it has already been resolved. You never give me second chances so why is Setsuna special? If Setsuna is allowed a second chance how about you guys finally take a look at the feedback I couldn't respond to because I couldn't log in because you guys were transferring to a new host? That'd be great right? @EpicNPC

The information on the website was inaccurate. Everything I posted in the feedback was accurate. What you've been posting in the comments and opening multiple "Unfair feedback" reports is not in fact fair in itself.

If we are talking on a technical & literal stand point, based on the information the website provided NONE OF THE ACCOUNTS SUPPLIED ENOUGH OF THE RESOURCES FOR THE SUMMONS. But, because I am a kind soul and took what you said in DMs as fact instead of your incorrect website, only 4 of the accounts were short. I have to apparently write it in all caps because you can't seem to understand that concept. The website CLEARLY STATES WHAT'S IN THIS IMAGE (caps again):

None of the accounts had 25+ Acquaint Fate. None of the accounts had 40+ summon chance. All of the accounts were level 11. Primogems were never above 1300. I mean... I understand the broad answer on Primogems, but how do you not even get the levels right?

Also the thread makes zero mention of the medals:

The medals the seller is talking about was never mentioned on the website where you buy everything and since the support is inactive during NA times which they supply accounts for, you wouldn't know that if you bought them. The "medals" as the seller keeps calling them despite that not being their name, are a biproduct. A biproduct not only never mentioned on the website in the first place, but an easy way to get the accounts @ 40 summons because they were too lazy to properly supply the accounts or properly word them in the first place. Fact is the information displayed on the website is incorrect and no matter how you phrase it in these threads what you sold me was 15 incorrectly supplied accounts according to the information provided to me by yourselves upon purchasing. Maybe change your website information to accurately match your support information so someone doesn't do the same exact thing I did and buy something that was wrong? I don't know. I tend to use logic, but apparently that seems to blow right past you since you keep mentioning "medals" that were mentioned nowhere on your website.

Also @EpicNPC you said only 1 account right? Because what little time I had to myself for like the first time in 2 weeks is currently being wasted defending myself yet again and I don't feel like going through all 15 accounts again.

Only staff can view this content.

Anyways. I am done with this feedback report spam. I am done with this seller. I have said twice now I don't want a refund, nor do I want replacement accounts. At this point I would like to change my feedback from Neutral to Negative for wasting my time and everyone else's time with a second report. I will not refund these accounts/money nor ask for replacements. But I will ask for negative feedback at this point since that is only fair. This seller is so beyond childish now it's not even funny. It's a NEUTRAL FEEDBACK. You're not going to die nor is your business going to die from neutral and accurate feedback. You have 4 others and your business is booming. If I placed a negative feedback initially I would have understood the need for you throwing this hissy fit but at the moment it just seems childish.

Also FYI I did not block you on Discord. I stated that. I just removed you as a friend which closes off DMs to non-friends. I have it set up that way, and I will say it once again because you are incapable of comprehending the English language: I Admin & Moderate for several major MMOs. One being Blue Protocol, you can join the server and look if you want to prove it or not. I get dumbasses DMing me stupid **** on a daily basis so I simply have DMs turned off for all non-friends. If you DM'd me on here or simply just re-added me on discord instead of going on a rampage of reports we could have solved this peacefully but you chose the childish route.

You are NOT on my blocked list.

You've been throwing around false statements not only on here, but on your website. The only reason I am getting hostile is because of how stupid this entire thing is. And the fact @EpicNPC allowed this to be opened for a second time shows he not only doesn't trust his own staffs judgement, but is showing favoritism to sellers with a high standing. Since, I am sorry, but it's clear as day at this point. So because of what's happening I am requesting it to be changed to a Negative feedback. It's only fair at this point.

 

[Nightqueenallie]

Just like the first thread, I am done responding if you have anything else DM, if not, I am not going to look at this thread. I have a real life and business outside of EpicNPC I need to run & live. I'm sorry for the hostility, I really am, but I am so done with this seller. You wanted a single account as proof, and there's a singular account as proof. If you want to get technical, none of the 15 accounts have enough since the biproduct was never mentioned on his website. I gave all of this information now twice. Next time, just stand by your colleagues ruling and I wouldn't have requested a Negative feedback for this treatment I am receiving.

 

[SetsunaEpic]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Mate, I'm really tired of your wall of text. Stop talking nonsense and get to the point. Give me back the 4 accounts you claimed to be missing summons so YOUR CLAIM CAN BE APPROVED. It's that simple. Educating buyers are hard. We have tried our best. We don't expect holding hands with people over a simple mechanic. Seems you are the only one as we surprised.
Please do as Admin requested.

Do you think you are polite as you think? Rather than asking for help. You straight calling us False Advertisements. You can say: "my accounts are missing summons. Can you help me?
Also, the 5 you got are FREE accounts. It is supposed to be FREE and free stuff can be given free again.

You see the time frame? It's 11:31 I messaged you 11:33. You either deleted or blocked me off discord.

 

[Nightqueenallie]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Mate, I'm really tired of your wall of text. I don't care if it neutral. I have lost things worst than feedback. It's the false claim you made.
Give me back the 4 accounts you claimed to be a missing summons. Stop talking redirect to a different issue. Educating buyers are hard. We have tried our best. We don't expect holding hands people over a simple mechanic.

Do you think you are polite as you think? Rather than asking for help. You straight calling us False Advertisements. You can say: "my accounts are missing summons. Can you help me?
Also, the 5 you got are FREE accounts. It is supposed to be FREE.



You see the time frame? It's 11:31 I messaged you 11:33. You either deleted or blocked me off discord.

I'm sorry that you're still incapable of comprehending English, but this is the third time I am saying it: I did not block you, I just removed you from friends.

The discord bot DOES NOT SAY I blocked you, it says that could be 1 of the possible reasons the message didn't go through. I showed you a image of my blocked list, and told you what I did. Stop being a f*cking idiot and read what I say.

Also, the proof is under staff only so be patient until he tells you what is going on. I purchased the accounts and I am not giving back what I purchased. I rejected replacement accounts multiple times now if you haven't noticed. I even offered to let you keep the $8 instead of replacing the 4 bad ones.

@EpicNPC I definitely want to change it to Negative now since that's my experience.

 

[SetsunaEpic]

I'm sorry that you're still incapable of comprehending English, but this is the third time I am saying it: I did not block you, I just removed you from friends.

The discord bot DOES NOT SAY I blocked you, it says that could be 1 of the possible reasons the message didn't go through. I showed you a image of my blocked list, and told you what I did. Stop being a f*cking idiot and read what I say.

Also, the proof is under staff only so be patient until he tells you what is going on. I purchased the accounts and I am not giving back what I purchased. I rejected replacement accounts multiple times now if you haven't noticed. I even offered to let you keep the $8 instead of replacing the 4 bad ones.

@EpicNPC I definitely want to change it to Negative now since that's my experience.

So you are proving my accounts were correct and defame us without evidence? Are you living in the third world? Your logic is like that guy is a killer. Source: Trust me, Bro.

I'm sorry if I said you blocked me. You removed me so we can't talk anymore. Also, you want a negative. The logic is also as this guy is defending himself from the accusation of the killer, but he talked. We should jail him.

We should understand at this point you were triggering because of the sentence we said. You didn't know as you never explore yourself but you are being rude to us first and feel insulted when we claimed we have sold thousands without mistaking. Rather than asking nicely, you don't.

And sorry if English is your primary language. Let me help you.
Also, 10 Accounts Purchased. 5 were Free. His 10 Accounts were confirmed to be correct. The 4 FREE ones are under his claimed to be missing..

 

[Nightqueenallie]

So you are proving my accounts were correct and defame us without evidence? Are you living in the third world? Your logic is like that guy is a killer. Source: Trust me, Bro.

I'm sorry if I said you blocked me. You removed me so we can't talk anymore. Also, you want a negative. The logic is also as this guy is defending himself from the accusation of the killer, but he talked. We should jail him.

We should understand at this point you were triggering because of the sentence we said. You didn't know as you never explore yourself but you are being rude to us first and feel insulted when we claimed we have sold thousands without mistaking. Rather than asking nicely, you don't.


And sorry if English is your primary language. Let me help you.
Also, 10 Accounts Purchased. 5 were Free. His 10 Accounts were confirmed to be correct. The 4 FREE ones are under his claimed to be missing..

Stop quoting random parts of messages. The evidence is under the staff only content because everyone can view these threads. Be patient and wait for the admin to respond.

I'm proving your accounts were wrong and my feedback was correct. Seeing as how you can't see whats inside the spoiler and only staff can youre going to have to be patient and wait. So stop with the ****ing false statements already it's getting old.

And at this point, yes, I have just as much of a right to change my feedback to negative as you do to spam these ****ing threads.

Also saying my "4 free claimed ones are missing" is another lie in itself. I never said they were missing. I said they were incorrect. Also, you can't confirm a purchase was correct unless you had proof before hand. That is, unless you took an account back without the buyers knowledge then regardless of whatever BS you spew now I can literally make a thread of my own against you for taking back my accounts, keeping the money I gave you for the accounts, and spamming these harassment threads.

So seriously. Stop responding, and wait for the staff to look at the proof.

 

[SetsunaEpic]

Stop quoting random parts of messages. The evidence is under the staff only content because everyone can view these threads. Be patient and wait for the admin to respond.

I'm proving your accounts were wrong and my feedback was correct. Seeing as how you can't see whats inside the spoiler and only staff can youre going to have to be patient and wait. So stop with the ****ing false statements already it's getting old.

And at this point, yes, I have just as much of a right to change my feedback to negative as you do to spam these ****ing threads.

Also saying my "4 free claimed ones are missing" is another lie in itself. I never said they were missing. I said they were incorrect. Also, you can't confirm a purchase was correct unless you had proof before hand. That is, unless you took an account back without the buyers knowledge then regardless of whatever BS you spew now I can literally make a thread of my own against you for taking back my accounts, keeping the money I gave you for the accounts, and spamming these harassment threads.

So seriously. Stop responding, and wait for the staff to look at the proof.

Yet again, no Proof on not enough for 40 summons or prove for your claim. You are making fool of yourself. This is getting ridiculous. You are dodging the real question we wanted to know. Please don't change the subject.
Also, 160 Primogems can be used to purchase Acquaint Fate. Just please proving your point.
I'm agreeing with you that we should wait for Admin. Seems you are going to nit-picking about the account level. That's just pathetic. A guy who insults a seller then gets emotional when the seller makes a claim.

I can help you posted this public:

 

[Nightqueenallie]

Yet again, no Proof on not enough for 40 summons. You are making fool of yourself. This is getting ridiculous. You are dodging the real question we wanted to know. Please don't change the subject.
I'm agreeing with you that we should wait for Admin. Seems you are going to nit-picking about the account level. That's just pathetic. A guy who insults a seller then gets emotional when the seller makes a claim.


I can help you posted this public:

I posted it under staff only viewing for the seventh time you moron. Learn to ****ing read. God damn. WAIT FOR THE ADMIN TO READ IT.

Its quite literally a spoiler that ONLY STAFF MEMBERS can view. I cant even edit it or view it once I post it.

 

[SetsunaEpic]

Please just show proof, your word is worthless and non-sense. Claims without evidence. What a joke. I think you should receive a Negative for defamation. Please stop reply and wait for admin.

 

[Nightqueenallie]

Please just show proof, your word is worthless and non-sense. Claims without evidence. What a joke. I think you should receive a Negative for defamation. Please stop reply and wait for admin.

The proof is under the staff only spoiler that users like you and me cannot see. As I just said in the last message. How about you actually read and listen to what I am saying?

Why is it so damn hard for you to read what I type? I'm usually extremely kind and polite to sellers and buyers alike, but this is getting to the point where I'm starting to become unhinged.

If you actually read anything I ever typed rather than throwing a hiss fit and wild accusations and false statements we wouldn't be here now having an argument.

Wait for the ****ing admin.

 

[SetsunaEpic]

If you never gave back my accounts, your proof is worthless. It can be easily manipulated. How do I know if that is my accounts? Why don't you just do what the Admin said? What are you losing if you can let me check?

Again, you are the one who insults me first. We make a claim and you triggered. The other 5 are FREE accounts. You 11 accounts are corrected as you claimed.

 

[EpicNPC]

summons = wishes, right?

It was already marked Neutral by @EpicNPC CM.
I shouldn't have to explain myself a second time since it has already been resolved. You never give me second chances so why is Setsuna special? If Setsuna is allowed a second chance how about you guys finally take a look at the feedback I couldn't respond to because I couldn't log in because you guys were transferring to a new host?

I don't see any evidence in the original dispute showing 4 accounts were under the promised 40 summons. People are allowed to appeal disputes if they disagree with a decision and someone else will review it. In this case I just need to see at least 1 account didn't have 40 summons.

Also, 10 Accounts Purchased. 5 were Free. His 10 Accounts were confirmed to be correct. The 4 FREE ones are under his claimed to be missing..

This is not relevant. He purchased 15, it's part of the deal.

The images provided by Nightqueenallie shows 1 account with only 5 acquaint fates and 21 summons. However SetsunaEpic mentioned you can exchange 'medals' for more summons. I can't find any information about this online, so I don't know the ratio exchange.

SetsunaEpic how many medals do you need for 1 summon?

Even if there are enough medals to make up for the missing 19 summons, there are only 5 Acquaint Fates, not 25 as your thread says.

There's really no way for me to confirm if these items haven't been used by now. Nightqueenallie can easily use some of these items to prove his point, so there's no need to ask for more evidence. What I see is a report shortly after the sale of missing items. The buyer didn't seem to care enough to want to exchange the items, but wanted to give a neutral feedback.

Neutral feedback is meant for situations like this. I don't see enough evidence showing the feedback is a lie. There was 1 rude comment and there do appear to be some items that are missing, so the neutral can remain. I agree with the original decision made.

 

[EpicNPC]

You can DM me if you want to discuss further.