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The buyer messaged us via LiveChat not during our working hours. We proceed to chat with him on Discord.
We sold 10 Genshin Account with a Bonus of 5 Extra Accounts. The buyer seems didn't know about an extra Medal to exchange for 5 additional summons which would be a total of 41 Summons.
The buyer messaged us to express his concerns. We have resolved his issue by guiding him to get the correct summons.
Buyer claims his 4 other accounts were not enough summons. We will be replacing him if it not enough and after we checked. The buyer never proves his claim and straight-up defamation. We want to check the other 4 Accounts he claimed to be false advertisement.
We sold in batch. Meaning if the 4 accounts didn't have enough. The rest of the 11 accounts will also be. This is intentional defamation by triggering the word we said and the fact he was wrong about our product.
The way we talked is to prove that we are legit and there is no scam intention in our business. Please tell us which part is cocky and rude. The buyer seems to take it in a different direction and over-sensitive.
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Not false feedback and the fact that an established seller is acting like a child over non-negative feedback astounds me. The fact this thread exists is also pretty insulting.
"The buyer messaged us via LiveChat not during our working hours. We proceed to chat with him on Discord."
No, I contacted you via LiveChat, I received no response so I proceeded to chat with you on discord. Not the other way around. Stop making false statements. If you're working with NA/EU accounts you should be expecting NA/EU customers so need to have active support during those times. It's common sense as a seller. Having support only available when NA is asleep or getting ready for work is not okay. On my threads at least I support 24/7. I even make it a point to stay up past my usual sleeping hours to assist a customer that's in an opposite time zone as me. I'm sorry if your massive team of people can't provide proper support during times not convenient for you. But seeing as how you responded right away on Discord (literally right after I closed the chat on the website) means you actively support via discord on the off hours of the day/night. So, once again, stop making false statements.
"The buyer messaged us to express his concerns. We have resolved his issue by guiding him to get the correct summons."
Only 11 accounts out of the 15 had the correct amount of summons. The fact is I did not receive the amount specified on account purchase.
When purchasing it clearly states that I would receive 25+ Acquaint & 200~1500+ Primogems. It says nothing about using 'Masterless Stardust' or 'Masterless Starglitter' to achieve the rest of the summons. It's worded incorrectly on the website or should at least make this known. I shouldn't have to use a biproduct I would rather save up because they decided it was to much of an effort to properly supply the accounts with the proper amount of summons on the start or to at least word it properly. Now, if they mentioned it first hand I wouldn't be saying they falsely advertised the account. But the fact it was never mentioned until I had to get into a chat with this cocky support makes it false advertisement (the accounts are also level 11 btw not 10, maybe you really do need to update your information).
(You need 36 Acquaint to do 40 Summons, even adding the + next to that 40 is false advertisement since not one of the 11 that reached the 40 went above it. Assuming 40+ is a unicorn account that no one can ever find or it's super rare.)
"Buyer claims his 4 other accounts were not enough summons. We will be replacing him if it not enough and after we checked. The buyer never proves his claim and straight-up defamation. We want to check the other 4 Accounts he claimed to be false advertisement. We sold in batch. Meaning if the 4 accounts didn't have enough. The rest of the 11 accounts will also be. This is intentional defamation by triggering the word we said and the fact he was wrong about our product."
Actually, once again this seller is providing a false statement. If you actually read my non-negative feedback you'll see I clearly stated he offered to replace the accounts, and I kindly rejected his offer and moved on based on the fact I don't want to deal with this seller again. It didn't have anything to do with me needing to prove the fact the accounts were short, it's me just saying I don't want to deal with a cocky and rude support that goes out of there way to make threads like these people someone had an opinion or experience that differed from over 6,000 others that left feedback. This sellers behavior is not okay in the slightest. Even in the image he left it clearly shows everything I stated in my feedback so what case is there? There is no case. If you read the bottom of my feedback I even gave the reason as to why it wasn't negative but after this thread you made, I am definitely changing it to negative once the staff here make their ruling.
Also another fact that is also false. Just because you sell something batch doesn't mean it all has the same exact data. If it was all done at the same time in the same batch done by the same "person", they would all have extremely similar or identical primogems & Acquaint. They do not. These accounts look botted or look like they were done with extremely cheap labor. But I am definitely leaning towards botted.
"The way we talked is to prove that we are legit and there is no scam intention in our business. Please tell us which part is cocky and rude. The buyer seems to take it in a different direction and over-sensitive."
The fact this thread even exists further proves my point about how the support for this group acts. They have a superiority complex like they do nothing wrong. Anything below 5 star review and they throw a ****ing hissy fit like a child having a tantrum. Like seriously? I would understand if I left you a 1 star review, didn't mention any facts, then went on to act like a douche towards you but I didn't. I left 3 stars, a neutral review, and I stated literally everything inside the image or "proof" as you would call it inside the review. So what the actual hell is the problem here other than how your support seems to act?
Like take this feedback you left on someone for instance https://www.epicnpc.com/feedback/feedback/498705/view. What the **** is this? No matter how immature or psychotic a customer is acting this type of response isn't okay. I think you need a behavior check or a slap on the wrist by the staff here to get you out of this superiority complex. I let you guys keep the $20, I let you keep the accounts to replace these 4 rather than replacing them so you can make another $8, I respectfully moved on and told you to have a good day, I left neutral & accurate feedback rather than negative. I'm not going to sit here and prove my point further. It's pointless. I don't like arguing and I don't like drama. I hate the fact you had to go and make a thread like this. Could have DM'd me instead because I didn't block you on discord or anything, I just removed you from friends (I have DMs off from rando's because I moderate / Admin on several major MMOs for big companies), but you know can't be logical about anything. Gotta' have those 5 star reviews!
@EpicNPC CM I won't be responding further. The fact this thread exists is seriously stupid. I don't know why you guys are even leaving it open. The seller is clearly acting like a child over a Neutral review. I would understand if I did something that was unspeakable & left a negative review, but I didn't. Everything stated was accurate. He even supplied the image of the DM which further shows the accuracy of my Feedback. How he acts in feedback he left & the fact he made this thread rather than just DMing me first since I can easily change it further proves the accuracy of my feedback. And all you have to do is go to his website to even further see the accuracy of my feedback.
I'm not going to sit on here and argue all day. I have a life & work I need to get done. If he wanted to handle this professionally he would have DM'd but he didn't.
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