False feedback from connro

[-Mapleworld]

Feedback will only be reviewed if you used EpicNPC chat or Trade Guardian

EpicNPC chat or Trade Guardian was used:

• Go to Trade Guardian > History and click the report button.
• Open the chat, click the gear icon for any message and click the "report" button. Then select the "Dispute" option.

Someone will then claim your report and investigate your claim.


EpicNPC chat or Trade Guardian was not used:
If the communications was offsite, we will only accept video evidence, no screenshots.

• Proof of sale will be requested.
  • Buyer can show they sent payment.
  • Seller can show they sent the item or provided a service to the buyer.
• No further investigation will be conducted.
• Upload the video to Youtube (unlisted) and provide a link to the video in your dispute.

Once we confirm an exchange occurred, the feedback cannot be removed. The buyer and seller should try to reach a compromise or resolve the issue on their own.

If proof of sale is not provide, the feedback will be removed.


Feedback Dispute Rules:

A user left negative feedback, but there was no exchange; please remove the feedback.
https://www.epicnpc.com/feedback/feedback/982459/view

YOU CAN DELETE THE ABOVE MESSAGE WHEN POSTING.

 

[EpicNPC CM]

@connro please post proof of sale.

If they dont respond, the feedback can't be removed since it was left over a year ago.

• False feedback must been reported within 30 days
• After 30 days, the burden of proof falls solely on the member who received the feedback.
  • Example: Joe gets a negative feedback from Roger. Two months later Joe disputes the feedback. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.