Removal of feedback

[Rykac]

Hi,

I have settled the dispute with the seller (https://www.epicnpc.com/feedback/feedback/1106951/view) and would like assistance to delete my negative review as it was all due to a misunderstanding.

Have tried to edit the feedback, but was unable to do so.

Grateful for your assistance with this.



~

Feedback will only be reviewed if you used EpicNPC chat or Trade Guardian

EpicNPC chat or Trade Guardian was used:

• Go to Trade Guardian > History and click the report button.
• Open the chat, click the gear icon for any message and click the "report" button. Then select the "Dispute" option.

Someone will then claim your report and investigate your claim.


EpicNPC chat or Trade Guardian was not used:
If the communications was offsite, we will only accept video evidence, no screenshots.

• Proof of sale will be requested.
  • Buyer can show they sent payment.
  • Seller can show they sent the item or provided a service to the buyer.
• No further investigation will be conducted.
• Upload the video to Youtube (unlisted) and provide a link to the video in your dispute.

Once we confirm an exchange occurred, the feedback cannot be removed. The buyer and seller should try to reach a compromise or resolve the issue on their own.

If proof of sale is not provide, the feedback will be removed.


Feedback Dispute Rules
https://www.epicnpc.com/threads/how-to-report-a-feedback-dispute.389547/

YOU CAN DELETE THE ABOVE MESSAGE WHEN POSTING.

 

[EpicNPC Mod]

Was this feedback resolved and you want it changed or was the feedback provided false?

If it was resolved, please explain how it was resolved.

 

[Rykac]

Bump. Grateful for help please.

 

[Rykac]

Sorry, missed your message above.

I would like for my feedback to be removed (I can’t edit it from both my browser and phone).

The feedback was based on a misunderstanding of the seller’s circumstances - where I thought he was ghosting me and refusing to provide the service, where in reality his internet was down for 2 days due to an electrical outage in his region.

He has since resumed the boosting service.

Hence am now asking for my review to be deleted. I would like to provide a good review for him in the future after he completes the time I had purchased from him, but that would be later.

 

[Rykac]

Admin?

 

[DON_FREECS]

Was this feedback resolved and you want it changed or was the feedback provided false?

If it was resolved, please explain how it was resolved.

Yes I hope you can help us to remove it. Me and buyer agree and settled the misunderstanding.
Thank you very much.

 

[EpicNPC Mod]

Only staff can view this content.

 

[EpicNPC]

Only staff can view this content.

 

[DON_FREECS]

Can we know when they can delete the feedback or changes it?

 

[EpicNPC]

We do not delete feedback, even if fully resolved. I'm sorry, it will have to remain as neutral.

 

[Rykac]

Hi Admin, can I understand why feedback cannot be removed?

There is a similar case (https://www.epicnpc.com/threads/false-feedback-from-seller.3260342/) in which feedback was removed.

My request is a simple. I would like to either remove the feedback I gave, or at least edit it to give him a positive review now that we have talked the matter through and understand where he was coming from. The fact that we have amicably resolved the matter, and he is currently providing good service should count for something?

Really seek your help with this.

 

[DON_FREECS]

I hope moderator can help me to delete the feed back we already settle the misunderstanding

 

[EpicNPC]

Sellers can put a LOT of pressure on users to remove feedback and in some cases make threats. Because of this we do not remove feedback even if the buyer requests it. Sorry. The best way to avoid neg/neutral feedback is to not obtain it.

Feedback can only be removed if 100% false or if a transaction did not occur. In that feedback there was no exchange, so feedback is not allowed and it was removed.

 

[EpicNPC]

Since the original dispute was settled, it's been changed from negative to neutral.

 

[DON_FREECS]

Sir rykac he already said that he want to delete it but let's wait to her response thanks for your fast response

 

[DON_FREECS]

Since the original dispute was settled, it's been changed from negative to neutral.

And about ths one sir he want to delete or edit to a good review but edit was not working to her

 

[EpicNPC]

The feedback cannot be deleted. Sorry.

 

[DON_FREECS]

Can I ask 1 question.
He can edit right?

 

[Rykac]

Thanks Admin. Resolved.