Undeserved negative itrader

[ArenaRating.eu]

Information
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Date that sale/trade took place: ex; March 9, 2011
Method of Contact Used: MSN
Instant Messenger ID of other party: khelidon AT hotmail DOT com
Your Instant Messenger ID: boost AT arenarating DOT eu
MMOBAY Account of other party: Khelidon

Sale/Trade Information
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What was bought, sold or traded?: 2200 rating 3v3 service for 1 char
Link of trade thread: Thread
Approximate value of property: 160 EUR
Describe why you believe the feedback is wrong:

Khelidon ordered a 2200 rating service for a single character (rogue). It was agreed, that a character transfer is necessary in order to take him to the desired rating. He asked us to prepare the team for him (which is 2 other customers) and he paid for the service.
We prepared the other teammates (priest & wl) and let them sign a contract for the service and also pay for it. The contract included boost to 2200 rating in 3v3, and we only sold it to them because Khelidon asked us to prepare the team for him and because he already paid for it. The other customers already left their current 3v3 team in hope to get the service done by us.

2 days later Khelidon said that he doesnt't want the service anymore and that he is not going to transfer on the realm. We can't process the entire order now, because 1 member (Khelidons rogue) is missing. The other customers are extremely angry now, because I guaranteed them the 2200 boost (which I only did because Khelidon ordered and paid for it).

I suggested Khelidon several solutions, one was that our company and the other customers would pay both his character transfers. The second one was that if he needs more arena points, we would be able to play with him.

But the only suggestion he had, was to terminate the service (which was not even started). We had zero chance to provide the service that he paid for, because he suddenly changed his mind.

I don't care about Khelidons payment, but I do care that I'm not able to provide the service, especially not to the other 2 customers just because he suddenly changes his mind to take the service, AFTER his payment (everything would have been perfectly fine if he would have never ordered, never said that we should prepare other customers for him, and never have paid for it before really knowing that he wants it).

Additional info:


Our paypal invoice had the following statement in it:

• By payment, you signify understanding and acceptance with the following. This is payment for virtual goods and is nonrefundable and not protected by paypal's buyer protection policies. By payment, you acknowledge receipt of goods and satisfaction. You waive right to dispute payment on grounds of receipt, quality, description or any other reason.

This has 2 reasons. One is that customers can't just recall money for a service that has been completed. The second one is, that once a customer places his arena order and pays for it, a big process of organisation is started (getting different customers together to form 1 3v3 arena team for the desired rating) and he can't cancel his order anymore, because other people depend on him. Knowing all of this, he placed his order (I answered all his questions before he did), yet he decided to 'terminate the order'.

Proof
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Chat Logs: MSN logs, only posting those where I think that they are relevant

09.03.2011 22:15:03 Sisyphe Phil - So i have to xfer ?
09.03.2011 22:15:06 Phil - Sisyphe yeah
-----He paid for the service, knowing that he has to xfer realm and agreed to all terms.
09.03.2011 22:57:19 Sisyphe Phil - Would it be possible to prepare the team from now on so that when i xfer in 3 days, the pl can be start immediately ?
09.03.2011 23:02:17 Phil - Sisyphe yeah
09.03.2011 23:02:20 Phil - Sisyphe it is already prepared
09.03.2011 23:02:24 Sisyphe Phil - thanks
09.03.2011 23:02:28 Sisyphe Phil - hat's perfect
11.03.2011 10:35:17 Sisyphe Phil - is it possible to cancel the order ?
11.03.2011 10:47:22 Phil - Sisyphe we prepared the team for you as you wished, we are able to start it immediately, now you cant just retract from everything
11.03.2011 10:47:50 Sisyphe Phil - I understand that
11.03.2011 10:48:07 Phil - Sisyphe if no other people would be involved i wouldnt mind, but the others got promised that you are going there and that all of oyu guys get 2200 3v3
11.03.2011 10:49:48 Sisyphe Phil - yeah well you know what it was my mistake so i guess I have to deal with it
11.03.2011 10:57:11 Sisyphe Phil - Once again it was my errors, I'll deal with it
11.03.2011 11:08:00 Sisyphe Phil - Sorry again for all the misunderstanding
11.03.2011 12:45:39 Sisyphe Phil - I'm really sorry but after really thinking about it I don't want to keep on my order
11.03.2011 13:15:46 Sisyphe Phil - So i'll ask one last time for a refund, please let me know when you get back if we can arrange this
11.03.2011 15:01:26 Phil - Sisyphe as I said, we didnt do anything wrong
11.03.2011 15:01:46 Sisyphe Phil - I know you didnt, but it's only been two days since order and I wont xfer to a german server
11.03.2011 15:02:18 Phil - Sisyphe if you wouldnt have paid or told us that we should guarantee you 2 teammates this would have never happened
11.03.2011 15:03:48 Phil - Sisyphe it has already been processed with the organisation
11.03.2011 15:04:06 Phil - Sisyphe I let you AND the 2 people there pay and order because you told me I should give you that spot
11.03.2011 15:08:18 Sisyphe Phil - Listen I'm again very sorry, I understand everything you're saying
11.03.2011 15:12:26 Phil - Sisyphe you didn't even give us a chance
11.03.2011 15:12:29 Sisyphe Phil - Listen could you just please stop making me fell more bad than you have to ? I made a mistake, I clrealy understand that, now I just want to know if you are willing to refund
11.03.2011 15:18:05 Phil - Sisyphe you told me to prepare the team
11.03.2011 15:18:10 Sisyphe Phil - I know !
11.03.2011 15:18:13 Sisyphe Phil - I made a msitake
11.03.2011 15:18:23 Sisyphe Phil - How many times do I have to tell you
11.03.2011 15:18:24 Sisyphe Phil - I'm sorry
11.03.2011 15:18:44 Sisyphe Phil - Now I understand you jsute don't want to aknowledge that and make a refund for a service that has not been done
11.03.2011 15:19:07 Sisyphe Phil - Well have a nice day then
11.03.2011 15:19:09 Sisyphe Phil - Byebye
11.03.2011 15:19:26 Phil - Sisyphe I would easily do that, if you would be the only person involved
11.03.2011 15:19:47 Phil - Sisyphe say a powerlvling order
11.03.2011 15:20:04 Phil - Sisyphe but 2 other people paid and got prepared because you told me that I should do that
11.03.2011 15:20:35 Phil - Sisyphe I'm offering you everything to make the order as convenient as possible
11.03.2011 15:20:41 Sisyphe Phil - yeah I know
11.03.2011 15:27:16 Sisyphe Phil - Of course I understand that other people are involved and that what I am doing is causing troubles for them and for you
11.03.2011 15:27:27 Sisyphe Phil - and believe me I am sincerely sorry for that
11.03.2011 15:27:48 Sisyphe Phil - But I just won't keep on this order, wether your decide de refund me or not

Additional Information
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Did you do any background searching before the trade?: Yes
Have you traded with this person before?: No
Approximately how many trades have you done on MMOBAY?: 50+

 

[Khelidon]

Well even if I did mistakes, the fact that it was a German server was never specified and in the end it is the reason why I can't continue with the order. I still have the contract and it's nowhere there. I didn't have that information when I made payment.

Moreover the only option was not the termination of the order as I was ready to pay for the other two people xfer. But they did not accept that for the same reasons I could not accept it either.

The fact is that you still did not provide the service yet keeped the money, I can't see how my negative feedback is not justified judging all theses facts.

 

[EpicNPC]

I'm confused, you acknowledged and agreed that a server transfer was fine. You're an EU player, so what's the difference if its a German server? I could understand more if it was from a US to EU server transcer since those are more separated, but EU is EU. I don't see why a German server would be a deal breaker?

For the other 2 customers, did they transfer to the server also?

 

[EpicNPC]

will resolve this here http://vbforums.mmobay.net/scammers...fund-160%80-service-they-did-not-provide.html since there is more info on that thread.