Service Feedback

[dindin]

I want to dispute the feedback provided by the buyer regarding the services I provided. The buyer was permanently banned from the game, which they attributed to my services. However, I believe this feedback is unwarranted based on the terms and conditions clearly outlined and agreed upon at the time of service.

As part of my standard process, I provided the buyer with detailed terms and conditions, which explicitly stated that using third-party assistance for work on their account could result in a permanent ban. The buyer was fully aware of this risk before proceeding. Despite this, the ban occurred, which was an outcome contemplated and accepted under the agreed terms. I had no control over the game's enforcement actions, and the buyer’s decision to engage in such activities was their own.

I attempted to communicate with the buyer to address the situation, but I received no response. Given that the terms were transparent and the buyer proceeded with full knowledge, I believe it is unfair to hold me accountable for an outcome they were informed about. I kindly request a review of this feedback

https://www.epicnpc.com/feedback/feedback/937498/view

 

[EpicNPC CM]

DISPUTE GUIDELINES

• Feedback will only be reviewed if Trade Guardian was used. Any Trade Guardian service.
• If Trade Guardian was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
  • If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
  • If proof of transaction is not provided, the feedback will be removed.

 

[dindin]

well ask the counterpart for proof of transaction @EpicNPC CM

 

[dindin]

@EpicNPC CM hello there?

 

[dindin]

@EpicNPC Mod hey would you be able to help me?

 

[EpicNPC Mod]

• Please report false feedback ASAP, within 10 days of receiving the feedback.
  • If reported within 10 days, the user who gave the feedback will be asked to prove it. If they are unable to, the feedback will be removed as false.
  • We will make a best effort to investigate feedbacks up to 30 days from when the feedback is received.
  • After 30 days the burden of proof falls solely on the member who receives the feedback.
    • Example: Joe gets a negative feedback from Roger. Two months later Joe files a dispute to have it removed. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.

Please provide proof that the feedback is false.

 

[dindin]

The client's negative review is unfounded, given the clear terms outlined in the Terms and Conditions (T&C) I gave him. The uploaded document explicitly states under point 1 that "Account sharing, VPNs violate the game's ToS and risk a ban. I use secure practices, but you accept this risk." This language unequivocally informs the client of the potential for a ban as an inherent risk of the service, with their acceptance implied upon engagement.

The client's decision to proceed with my service, despite this disclosure, constitutes informed consent to the outlined risks, including the possibility of a ban. The ban, therefore, cannot be reasonably attributed to negligence or misrepresentation on my part, as the client was pre-notified of this outcome.

The negative review, claiming dissatisfaction due to the ban, appears to contradict the client's prior acceptance of the risk, suggesting either a misunderstanding or a deliberate misrepresentation of the service's agreed-upon terms.

 

[EpicNPC Mod]

Please provide proof that those terms were sent to the buyer.

 

[dindin]

conversation with him

 

[Adoxia]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Only staff can view this content.

 

[EpicNPC Mod]

Only staff can view this content.

 

[EpicNPC]

This feedback is 8 month old. The user that gave feedback is not required to respond. The seller must prove there was no sale, however your comment above clearly states there was a sale and service provided.

This is not eligible for review or to be changed. We do not accept images from Discord. Sorry.