The user did not read the thread through and lacked several information.
The prefix of the sales thread clearly implies that you need xbox, there are several comments stating that you need xbox
https://www.epicnpc.com/threads/131...cks-and-save-60-VOUCHED?p=5956877#post5956877
User left a neg feedback after we talked a while and came to the conclusion that it was his own fault for not reading the thread through.
Proof : https://i.imgur.com/ZXhS1ES.png
The costumer RECEIVED WHAT HE PAID FOR, however i refuse to issue a refund because he did not read the thread through.
All the informations were provided, i even offered him a 30% refund just out of being a nice seller and he disputed the payment & left a neg feedback on every board i sell on.
I tried to be as professional and as nice as a vendor can be, even offered a partial refund for something that is not even remotely my fault, we both came to the conclusion that it was his own fault and he stated that anyway he will open a dispute on PP anyway, which i do not fear because i've already provided paypal all the proofs required along with the same exact description of the product, so it is clear he had every piece of information. I really hope this feedback can be removed because it totally hurts my reputation, i've sold a working product and sold many copies of it already, i only had 2 problems with 2 users. He paid, he received what he paid for.
Please take care of this ! THank you for your attention
[HIDE=999]You can read that you need an xbox on the comments and it's very known common knowledge that this sort of service ALWAYS requires an xBox because of Microsoft reduced price policy, therefore not only it was already stated in the comment posts, but it is also common knowledge. However since i cannot say that "it's well klnown you should have known" because clearly i cannot assume my costumers know stuff, i'll repeat that EVERY PIECE OF INFORMATION was in the thread & comment replies. [/HIDE]
Last but not least:
Not only all the informations were provided, but NOT ONE SINGLE STATEMENT on the thread or the rocketr page is false, that's why i am going to win the dispute, he claims the item is different than described but that's absolutely false because the item description matches the item sold 100%, every single statement present in the thread & comment is true. And then again, all informations were (and are) given, if he did not read and just proceeded to buy based on assumptions because he was too lazy to read what he's purchasing what can i do about it. Literally all he had to do was to read the thread
The prefix of the sales thread clearly implies that you need xbox, there are several comments stating that you need xbox
https://www.epicnpc.com/threads/131...cks-and-save-60-VOUCHED?p=5956877#post5956877
User left a neg feedback after we talked a while and came to the conclusion that it was his own fault for not reading the thread through.
Proof : https://i.imgur.com/ZXhS1ES.png
The costumer RECEIVED WHAT HE PAID FOR, however i refuse to issue a refund because he did not read the thread through.
All the informations were provided, i even offered him a 30% refund just out of being a nice seller and he disputed the payment & left a neg feedback on every board i sell on.
I tried to be as professional and as nice as a vendor can be, even offered a partial refund for something that is not even remotely my fault, we both came to the conclusion that it was his own fault and he stated that anyway he will open a dispute on PP anyway, which i do not fear because i've already provided paypal all the proofs required along with the same exact description of the product, so it is clear he had every piece of information. I really hope this feedback can be removed because it totally hurts my reputation, i've sold a working product and sold many copies of it already, i only had 2 problems with 2 users. He paid, he received what he paid for.
Please take care of this ! THank you for your attention
[HIDE=999]You can read that you need an xbox on the comments and it's very known common knowledge that this sort of service ALWAYS requires an xBox because of Microsoft reduced price policy, therefore not only it was already stated in the comment posts, but it is also common knowledge. However since i cannot say that "it's well klnown you should have known" because clearly i cannot assume my costumers know stuff, i'll repeat that EVERY PIECE OF INFORMATION was in the thread & comment replies. [/HIDE]
Last but not least:
Not only all the informations were provided, but NOT ONE SINGLE STATEMENT on the thread or the rocketr page is false, that's why i am going to win the dispute, he claims the item is different than described but that's absolutely false because the item description matches the item sold 100%, every single statement present in the thread & comment is true. And then again, all informations were (and are) given, if he did not read and just proceeded to buy based on assumptions because he was too lazy to read what he's purchasing what can i do about it. Literally all he had to do was to read the thread
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