Received negative feedback without any valid reason.

[Mr.Mundo]

Information

Dispute Date: May 10, 2016
Method of Contact Used: Skype
Skype username of the person I'm accusing: kascali
EpicNPC username of the person you're accusing: thecali
My Skype: Mr.MundoServices

DISPUTE Information

Hello, one of my clients post negative feedback, that I recalled back my account. But it is a lie. Client still have access to the account. He just received email with password recovery on his username. I do not have attitude towards this, maybe original owner made mistake and wrong requestor something else.
I send our conversation in Skype to prove that. This false feedback can have bad effect on business. I am very appreciate my reputation and do my best to satisfy needs of my clients, working in accordance with the rules of the forum. I want to solve this situation.

What is the dispute about? Account
Link of transaction thread: https://www.epicnpc.com/threads/900168-gt-Mr-Mundo-s-EUW-server-accounts-store!-lt
Approximate value of property: $13
Images: http://imgur.com/a/Ed92T

Proof

Chat Logs: http://imgur.com/a/Ed92T

Thank you for your time and consideration. I look forward to hearing from you.

 

[ViperOne]

Moved to the proper section.

 

[doomedtofail]

notified to respond

 

[thecali]

Rating without valid reason?

Your kidding right? The guy sells an account receives payment and 2 weeks later i'm looking at my email account and see that there is several attempts to recall the account. Having had accounts recalled after receiving this type of warning in the past it constitutes an unsafe account (one in which i've spent a lot of time and further cash improving since purchase) Now I have to let the account sit idle for a lengthy time period to ensure a recall ticket doesn't follow up the attempted reset so as not to waste any further time/cash investment.

Nowhere on his rating page do I state he recalled back the account. I stated only the truth that an attempt was made to recall it and that any buyer should "Trade with caution".
If attempting to regain access to an account in which you have received payment for is not grounds for a negative rating then I don't know what is.

 

[Mr.Mundo]

It's prove nothing. Buying digital goods you should realize risks. When you buying account you break Riot's terms and account can be banned or something else. For this incidents exist rules about replacing the account or providing a refund. I am onest with my client, my accounts are not cost very big money and I have no reason to recall they, if I earn money on this.

 

[EpicNPC]

Our LoL dispute rules can be found here
https://www.epicnpc.com/threads/535279-League-of-Legends-Dispute-Rules

In this case nothing has happened other than thecali has received a few password reset emails.

This does not always mean someone is trying to recall the account. The original owner could mistakenly reset it. Maybe he has another account, but forgot which one he sold and did a password reset. Maybe someone has a similar login username and accidentally reset the wrong account.

We also don't know if thecali did something. Maybe you let someone access it or tried to trade or sell it, then that person tried to scam you.

Since nothing happened, I changed the feedback to neutral and updated the comment to be more accurate.

If nothing happens to the account in 30 days, the feedback can be removed completely.

Closing this in 24 hrs if there's nothing else.

 

[thecali]

It's insane to me that you allow people to market unsecured accounts with zero repercussions. You should remove the feedback as i wouldn't rate this trade neutral im straight annoyed at how when the recall comes through and i explain that ive spent cash/time on the account that the seller gives zero shits. We quite clearly have different interpretations of how a seller and buyer should act when trading and dealing with each other in the case of a dispute.

 

[EpicNPC]

Your positive feedback has been removed.

At this time nothing has happened to the account. We must take into account all possibilities of why you received a few password reset emails. Since nothing has happened at this time, we can't do anything.

Forcing the seller to issue a full refund anytime a password reset email is triggered would create chaos. A buyer could simply reset the password themselves and demand a refund at any time.