Please help change feedback

[np0.com]

https://www.epicnpc.com/feedback/feedback/635647/view

The order login was send to buyer's email few hours after order placed. I have contacted the buyer agian to make sure he got the login and happy with the order. Buyer agreed to help me change the feedback to positive.

Attached is the proof of delivery

Buyer name @DismalDismay

Thank you for helping me

 

[DismalDismay]

Banned - Scammer - https://www.epicnpc.com/threads/dismaldismay-is-a-scammer-that-is-trying-to-resell-his-recalled-account.2319113/

Yes please change the feedback to 5 stars, it's not giving me the option to do so

 

[EpicNPC CM]

Changed to neutral as we don't remove negatives.

 

[np0.com]

@EpicNPC CM

Buyer has agreed to change it to 5 star, if 5star is not possible can you change it to 4 star please?

 

[np0.com]

Changed to neutral as we don't remove negatives.

Dear moderator, can you please take look on this issue, the buyer has agreed to change it to 5 star, if 5 star is not possible can you at least change it to 4 star please? I have been waiting since 3 days, It's very frustrated as new seller T_T. Thank you very much.

 

[EpicNPC CM]

I'm sorry, but due to the message originally left we cannot change it to 4, it must remain neutral.

 

[np0.com]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

I'm sorry, but due to the message originally left we cannot change it to 4, it must remain neutral.

Dear moderator, the original 1 star feedback buyer originally left was impulsive and biased. It was not a rational feedback that truly described what happened.
Buyer missed the email in his spam/junk folder, and he got frustrated and left the false feedback under false impression, and I can understand that, because I’m new and have no feedback, and I have already pointed it out to him exactly where he need to look for the account in him email, as well as providing another copy of the email to his discord.

If you look at the fact side, the order was 1. Delivered as advised (to his email) 2. In time (within 24 hours, 5 hours after order received to be exact)

I have read the feedback dispute rule multiple times and checked other members dispute feedback threads to make sure I have understood how this works. In my situation, there was no conflict or argument between me and buyer, the buyer have just left impulsive bias feedback without thoroughly checking the email, and feedback was actually false, because the buyer was saying I scammed him because I failed to delivery the account to him, I have already attached the proof that was delivered to him within the promised time, which can proof that the feedback is completely false, the part that he failed to check junk/spam should not be a counted against me for wrong doing.

Also after I spoke with the customer, he said that he rushed to leave the feedback under bad mood, because he is having a hard time in life, I totally understand and feel it, just like how I’m here today, with lockdown in my country that I have already lost a lot of hope in life, and with start of this new business on EpicNPC, first feedback paused my sales.

In the end, even if this can not be removed as false feedback, can you at least change it to 4 star as the buyer already replied and agreed to change it? A neutral 3 star does not justify this situation where the buyer missed the email in spam/junk and I was the one being punished with neutral feedback that just extremely bothers me.

EpicNPC is one of the best and most friendly free market platforms for game account sellers like myself. I really hope the moderator can thoroughly read this and give me justice in this feedback.