I have never had an issue with an account hack. I don't know the ins and outs of hackers, but I do know that after gold delivery, my account was hacked, a level 1 toon was created, items destroyed, gold disappeared. It was odd behavior that the gold delivery gents asked me to wait (around 5 minutes) when I arrived at their location. There were 2. I had the account restored, then again last night, gold gone, equipment gone, some pcgjkejrw named character created. I don't know if they're able to do this from in-game or not, nor do I care to know. My dealings with Joeuni have always been via AIM, even back to MD days. Until the gold was delivered, my account and computer system were safe. I'm running malwarebytes now and have re-secured the account. I have placed another restoration request, though, I don't think they'll be so nice this time.