Negative feedback for not liking the service

[Mr. Fox]

Hello,

A customer had bought LoL coaching from me for an hour. Reason for a negative feedback was that he already knew those things or that he can find those things from other places as well. I do not see why his personal expectations would deserve me a negative feedback, especially when "Still a nice service, slightly fast response, decent people.".
I'd like to have this feedback removed since it does not accurately represent my services nor has the session been negative. I have over 200 coaching clients over the last 4 years and have yet to receive even neutral feedback in any way from anyone.

If the customer really does feel cheated, I'll gladly refund him.

Thank you!

 

[EpicNPC]

Negative feedback was reserved for something that goes wrong or poor service, it seems your service was good or okay and his main complaint was that he already knew it as you said above.

Feedback has been changed to neutral, but it can't be removed.