Negative Feedback for No Reason - Not even a deal

[SetsunaEpic]

The buyer placed an order. Can't wait for binding. Asked for Refunds. He purchased a couple of times in the past so I just refund and told him do not to place any order in the future.
Normally, I can make a dummy and send to him but all buyers simply want their email bound due to security reason. We doing him a favor by binding him to his email but he can't wait.

How all of this counts as a deal and "slow service" when all of these are demanding by Buyers.

https://imgur.com/a/6pm6u0v

 

[EpicNPC CM]

@Smallduck notified

 

[Smallduck]

if you look at time line he telling me to wait for 1hr for an email he can just say something to me that it will take a long time

This is not right! this is noot how you severic your cusomter

and He saud code is sented, till now NO CODE sent to my email. even The sell is over

and code from Com2us expire 10min I have to sit on my pc waiting for it.

If i were the seller I going to sell my customer hey it will take 3 hr come back later or something

But he telling me to wait
wait
wait
dont go.... whatever so

I gave up!

I buy so many account in the pass from many seller, and you are the worst service so far.

Learn to do good bussiness! seller, and I never buy anything froom you again

Seller plz show GM the FULL Conversasion


And Yes I still stand on VERY BAD Service and SLOW!

This is example, from other guy only took 5min from start to end. GM you can check the other seller

 

[SetsunaEpic]

You must be joking. Waiting to bind is a common practice because I have 20~30+ orders in QUEUE. I'm is not like any other sellers. Why are these buyers have to compare our service to others? Your fast delivery last time was not an instant delivery guarantee every time. If you want an instant delivery, just ask other sellers.

All orders are within 24 hours. I could have made a dummy email with my emails and sent it to you but I'm binding your Email. You are not a special one. You are not the only one who purchase my products. You are a returned customer so I did you a favor by binding your email. It needs time.

Trying to polite is not ok. Not polite is also not ok.

 

[SetsunaEpic]

He bought our service back in 2018 and 2019 with 5* and suddenly I'm his worst service. 2021 must not be a good year for him that he bashing my service that running better than all these years.

Full conversation as requested:

https://imgur.com/a/7g1RxZZ

 

[EpicNPC CM]

Feedback Removal/Change Rules

• If a dispute is opened and resolved, the negative feedback will be changed to neutral and the comment will be updated to reflect the issue has been resolved.
• Feedback based on rudeness or slow service (non-extreme) can only be neutral, not negative.

 

[SetsunaEpic]

Feedback Removal/Change Rules

• If a dispute is opened and resolved, the negative feedback will be changed to neutral and the comment will be updated to reflect the issue has been resolved.
• Feedback based on rudeness or slow service (non-extreme) can only be neutral, not negative.

Where is the rule coming from? How is this reflect my service? Slow Service is subjective. How do you compare 100 order sellers vs 1 order sellers as Slow Service? What about my delivery time? It doesn't mean anything? What is "talk ****"?

 

[EpicNPC]

if you look at time line he telling me to wait for 1hr for an email he can just say something to me that it will take a long time

@Smallduck, where does the seller say he will complete the order in 1 hour? I don't see any delivery info in the sale thread or in the chat logs above. If he told you 1 hour, please show this.

@SetsunaEpic I also see no mention of delivery times in your thread or chat. How is the buyer supposed to know when it will be delivered if there's no information about it? I see the user had to fill out the order form somewhere else. Does that form show information about delivery time? If so, please post an image showing it.

 

[SetsunaEpic]

@Smallduck, where does the seller say he will complete the order in 1 hour? I don't see any delivery info in the sale thread or in the chat logs above. If he told you 1 hour, please show this.

@SetsunaEpic I also see no mention of delivery times in your thread or chat. How is the buyer supposed to know when it will be delivered if there's no information about it? I see the user had to fill out the order form somewhere else. Does that form show information about delivery time? If so, please post an image showing it.

I had the delivery time 7 times on my threads and website. He just wants it fast because he wanted it.
1. Threads
2. Delivery Policy
https://www.setsunaepic.com/delivery

3. FAQ
https://www.setsunaepic.com/fq

4. Product Descrtiption
https://www.setsunaepic.com/product...ring-of-heroes-skyroh-account-supreme-starter
Product description:

5. Order Details
Order details sent to the buyer via email:

6. Before checkout. You have to select the Payment method with Delivery Time on it.

7. You will be sent an email to tell you to wait for 24 hours.

 

[EpicNPC]

@Smallduck you made the order on the seller's website which shows delivery information on the buy page and on the FAQ and TOS pages. I do not see anywhere where the seller stated you would get the item in 1 hour and you have not shown any evidence showing the seller told you it would be completed in 1 hour.

The chat above shows the seller explained to you it was 24 hrs, then you said "I don't want it anymore" and he refunded you quickly.

The "very slow" comment would be considered false since it was clear it can take up to 24 hrs. Because of that we would have to remove the feedback as false.

The "bad service" is also false. The seller stated his policy clearly and was following it, I don't know why that would make the service bad.

Since no evidence was provided by Smallduck showing the delivery would be 1 hour, the feedback has been removed as false.