Lurk_ Chargeback

[Lurk_]

Banned - Chargeback scammer - https://www.epicnpc.com/threads/lurk_-the-chargeback-scammer.1784302/

Purchased a 4k account from z3dota.com.

The account was recalled after several months and I was in contact with live chat support.

They admitted that the account was recalled and there was nothing they could do.

They gave me store credits to the value of the account I puchased but there was nothing in the price range at this time.

2 days later when trying to log in it says my account is blocked. Support now non existent.

What sort of website are you running?

 

[SaltnVinegar]

Do you happen to have payment and chat proof of your claims? We need screenshots please.

@z3d Notified

 

[Lurk_]

Banned - Chargeback scammer - https://www.epicnpc.com/threads/lurk_-the-chargeback-scammer.1784302/

Honestly when I first spoke to live chat they seemed very reasonable by crediting the amount I had paid to my account and apologised. I thought it was a reasonable outcome and didn't need to screenshot the chat.

Whilst it was extremely annoying I can certainly see how one bad employee could go against the site rules etc. and didn't make a fuss. When I saw my account banned it was the final straw.

Here is an image of the account ban on the website and proof of payment from earlier. The only proof I have of our conversation would be in that ticket.

 

[SaltnVinegar]

Thanks. @z3d hasn't been online here in a while, we'll give him sometime to come online otherwise we'll send him an email to respond.

 

[SaltnVinegar]

Email notified.

 

[SaltnVinegar]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Notified on his Discord server

 

[z3d]

Just a quick reply:

1. Customer msged us indeed and we offered him a refund in store credits. We don't know if customer resold it or it was stolen indeed, but we offered to just add credits and let us deal with it.
2. We added credits, customer said everything is okay, he will buy something in our shop
3. We receive a PayPal chargeback from the customer (after we already refunded on store credits)
4. We blocked customer's account as he wanted to have both - refund on Paypal and store credits


P.S. We have won paypal dispute as well.

I don't have access to Paypal to screenshot everything today. I will add screenshots if you need tomorow.

 

[SaltnVinegar]

3. We receive a PayPal chargeback from the customer (after we already refunded on store credits)

Can you please show proof of this? That shows the date of the chargeback.

@Lurk_ ^ If true, you conveniently left that part out from your initial statements. Why didn't you mention this?

 

[z3d]

Update for screenshots from PP.

http://prntscr.com/vkp1n0 - part of chat with the customer, when we added funds back on his account just after he msged us. I want to point out that we added funds immidiately without any extra questions, delays or smth as we decided to check and deal with account owner on our own.
http://prntscr.com/vkp3cp - as you can see the customer opened a claim on paypal that we have already won as we proved the delivery and everything

 

[SaltnVinegar]

@Lurk_ Claimed in his own post that he received compensation and was happy about it. But failed to mention he attempted to also chargeback his payment which is scamming by any definition.

@Lurk_ has been banned for chargeback attempt.