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How to Secure a Battle.net (Blizzard) Account

Original Author
Guide created by: The Integrity

Securing a Battle.net account​


In this guide we'll go step by step on how to check and secure a purchased Battle.net account.
This guide is applicable to the following game accounts: World of Warcraft, WoW Classic, Overwatch, Diablo 2 and 3, Heroes of The Storm, Hearthstone, Starcraft 2.

When buying a Battle.net account, you need the following information from the seller:
- Account username (email)
- Account password
- There must not be phone number or authenticator linked
- At least one of the following:
*Access to the email account (or being able to receive a code from the email)
*Knowing the secret answer

Then you need to do the following:
- Change the email
- Change the password
- Change the secret answer
- Make sure that there's no phone and authenticator added
- Terminate sessions
- Unlink accounts
- Revoke access from apps
- Remove saved payment methods

Below is a step by step tutorial with images, on how to easily do all of that.



Step 1:

Before getting the login information, tell the seller to remove the phone number or authenticator if one is present on the account.
- To remove a phone, they'll need a code sent via SMS to the current phone number. To remove the authenticator, they'll need to input a code provided by it. So to remove either, they'll need to have access to them. If they don't, they'll have to contact support to get them removed manually.
The info that you'll receive from the seller will be an email, a password, the secret answer and/or password to the email.

Step 2:

Go to eu.battle.net or us.battle.net and log in to the account using the provided email and password.
It will ask for a security check, where you can pick between a code sent to the current email or the answer to the secret question:

A3HKQRMwio.png


As of mid-2020, the secret answer is optional information. Some accounts do not have it, in which case getting a code from the email is the only way to enter an account.

Step 3:

Once you're logged in, open the account overview page (https://account.blizzard.com/).

On the left, click on the "Account Details" tab. Here, you can modify the email of the account by clicking on the "Update" button on the right.
It will just ask you to type in a new email and once you click save, the email will be changed.

The email will be marked as "Unverified" and you'll receive a message with a verification link which you can click to make it verified.
Verifying the email is optional and there's no downside to keeping the email in the unverified state. The account will work the same.

On the same page, check the "Phone number" section to make sure that no phone is added. If there's no phone, there should just be a blue "Add Phone Number" link.

EQAvJ6yvKg.jpg


Step 4:

Click on the Security tab on the left.

- Change the password by clicking on the Update button on the right. It will ask you to type in and confirm a new password, as well as to provide the old. After clicking on Save the password is changed.
- Make sure the the blizzard authenticator status is "Inactive".
- Click on update next to the secret question. You'll be presented a set of 6 questions and will be asked for an answer to the one you choose.
- Click on the "Log out from all devices" button. This will terminate all existing sessions, both for the games and for the account management.

zAYANlWEiy.jpg


Step 5:

Click on the "Connections" tab on the left.
Connected accounts allow you to log in to the bnet account without knowing the username or password. They provide full access to the account and are basically a backdoor to the account. You must remove all those links for your account to be secured.

- Disconnect all connected accounts by clicking on the "Disconnect" button next to each one that's linked.
- You can also revoke access to applications, by clicking on the "Remove" button next to each. Applications usually don't have any access to the account, but you can remove them for the sake of just cleaning up the account.

xRlqQNVjE2.jpg


Step 6:

Click on the "Payment methods" tab on the left.
Any saved paypal accounts and credit cards will be listed here. You should remove all of them by clicking on the remove button next to each.

q2xCoaoIEE.jpg



You have now successfully taken full control of the account.
 
Last edited by a moderator:

GerardLacroix

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Hello i permit myself to respond because i think of something that I think is important to point out, i was close to lose one account because of a new thing i didn't know.

When you write :

- At least one of the following:
*Access to the email account
*Knowing the secret answer

Sometimes, i share to user my account for them to play, i earn lootboxes, they earn skins or rating they want to test.
But someone achieved to change mail password secret answer without access to nor the email nor the secret answer and they were impossible to guess.

After trying, it is possible now to change the mail without any access to the mail or the secret answer at least on some account. It wasn't the case some years ago, it is may be a new thing with the update of mid 2020 concerning the secret answer.
Now it seem you can lose an account even if you give only mail and password.
 
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The Integrity

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Hello i permit myself to respond because i think of something that I think is important to point out, i was close to lose one account because of a new thing i didn't know.

When you write :

- At least one of the following:
*Access to the email account
*Knowing the secret answer

Sometimes, i share to user my account for them to play, i earn lootboxes, they earn skins or rating they want to test.
But someone achieved to change mail password secret answer without access to nor the email nor the secret answer and they were impossible to guess.

After trying, it is possible now to change the mail without any verification with a code sent per mail or the secret answer at least on some account. It wasn't the case some years ago, it is may be a new thing with the update of mid 2020 concerning the secret answer.
Now you can lose an account even if you give only mail and password.

There is no verification when changing the email. You just need to log in to the account. To be able to log in you need to have either the secret answer or access to the email. If your user logged in, you had to either provide him the code from the email or the secret answer. After logging in he's able to change everything except the phone number.

If you're sharing accounts, make sure they have SMS protect enabled. That's the only way to prevent them from being stolen.
 
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GerardLacroix

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Thanks you for your fast reply that was what I understood, in 2019-2020 when i was boosting and selling the more, to change the mail, it had one more verification even if you were logged.
It is not the case anymore.

Thanks to you to have communicate me the new way to protect myself, it will be useful !
 
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The Integrity

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Thanks you for your fast reply that was what I understood, in 2019-2020 when i was boosting and selling the more, to change the mail, it had one more verification even if you were logged.
It is not the case anymore.

Thanks to you to have communicate me the new way to protect myself, it will be useful !
Yes, previously the secret answer was required to change the email, but they've changed it after the site redesign and now there's no verification. :(
 
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xakvalious

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How about adding how to change region? I just bought an account and it's not my region and I'm having a very hard time changing it, might not even be possible. A step by step guide on this would be very helpful. Thank you.
 
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GGCV

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If all connections/numbers/emails and locations are all changed/terminated. Can the original owner still reclaim an account through the Bnet customer care and with their actual gov't photo id?
Reread the thread and noticed you added another note. So basically there is no fully securing an account anymore in present time (April 2022)
 
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The Integrity

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If all connections/numbers/emails and locations are all changed/terminated. Can the original owner still reclaim an account through the Bnet customer care and with their actual gov't photo id?
Reread the thread and noticed you added another note. So basically there is no fully securing an account anymore in present time (April 2022)
You need to reply to this in order to see this content.
 
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Scar_ow

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Yeah I got locked out of the account I bought since I'm not the original owner. Blizzard wants a government issued id with the account holders name (not my name). I tried getting in contact with the seller, but they don't respond.
 
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benimaru1990

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Is there a way to see if the account I bought has previous violations?
Would you recommend changing the OO's physical address and first name? why? Thank you for your help!
 
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The Integrity

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Is there a way to see if the account I bought has previous violations?
Would you recommend changing the OO's physical address and first name? why? Thank you for your help!
You can look at past support tickets. It would tell you whether the account was recalled or if any ban appeals were made.

Address and first name can be changed, but I don't think that it would make much of a difference when it comes to security.
 
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AccountShark.net

🌟🌟🌟🌟🌟 Premium MMO Account Shop AccountShark.net
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Is there a way to see if the account I bought has previous violations?
Would you recommend changing the OO's physical address and first name? why? Thank you for your help!

Changing the first name is not recommended at all. It serves no purpose and adds nothing in terms of security. It wouldn’t change who the Original Owner is or what name the account was created under. All the names used on an account are permanently recorded in the account’s data, so they can easily see when it was changed and how many times it was changed.

Keeping the name the same means that if you ever had an issue that required an ID photo, the seller or Original Owner could provide one to help solve the problem. If you change the name then there would be no ID to match the one on the account. Changing the name back would be a huge red flag, and your issue would most likely end in a ban.

Lots of people think changing the first name makes an account more secure but it’s actually the complete opposite. Ultimately there is nothing you can do to prevent an account recovery, but buying your accounts from trusted sources can at least offer some peace of mind.

Good luck!
 
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