How do I Respond to Paypal Dispute as Seller

[GladiatorShaman]

So I requested payment from the guy who scammed me, and labeled it as Goods and did everything as said in that one guide on here. So he recalled the payment, and said it was an Unauthorized Transaction. I need help responding to the claim. I went to a UPS and told the dumb b*tch at the counter I wanted registered mail and tracking. She told me to do Certified Mail, which I did, and it had something on it that looked like a tracking. It's not a tracking, it just verifies it was delivered later. So at least its a sort of tracking, and it pisses me off because I asked her like three times if it was tracking.

So I can't respond to the claim as "I can provide online tracking information" because the format of this Certified Mail number does not match it and won't let me submit it.

So if I go to "None of these apply to me" I can respond by putting the shipping address of the buyer, his name, I can select from the following for the reason of the transaction: Service, Intangible Goods, Buyer Picked up the Goods, and None of the Above, and I can add additional information (like the Certified Mail tracking).

What should I do, and what additional information should I put? I was thinking I should put it as None of the Above for the reason, and then write in the Additional Information that it was for goods, that I sent him the goods, and provide the Certified Mail tracking.

Please let me know how I should go about it. Also, I am willing to call paypal and try and resolve it on the phone if you have any tips about that if it would be better that way.

Would also love it if someone talked to me about it on AIM: GladiatorShaman

 

[kendrah1]

99.9% of every guide I see on any site is inaccurate in it's ability to protect a buyer or seller. That's the first misconception.

Where you messed up is first even attempting to send this as a shipped item. Your taking advantage of a protection policy that is non-existant to an intangible item. Paypal is known to deny protection policy on items that can be accurately described as intangible items.

The loophole in the system is the non-existant policy for intangible goods. So long as you can provide enough information to prove it was an intangible item, you can win this case. That means calling paypal and telling them it was intangible, as well as a copy and paste of your detailed account listing into the dispute form. Because there's no policy for virtual items by default it protects the seller. It's as if the buyer sent you money for free, because it can't be proven to have been delivered.

I don't know why people are shipping items. For those that manage to get it to work, great for you, but I would put my reputation on the line that I can get Paypal to side with me over your ability to think your protected under the paypal protection policy. I understand that 99% of the people don't understand how to work the Paypal system in this business, so I do take that in consideration.

If I were you I'd go to Paypal and say I screwed up, it was an intangible item, list the details and call them. If you don't speak up you lose. If you don't give details, you lose. If it's a chargeback, you lose whether you ship an item or not. If it's a fraudulent paypal account, it's a toss up depending on whether it's a friend, family member, or roommate of the account holder, or a true hacker.

Knowing how to game the system for ethical reasons will result in your continued success. While I don't claim to be the best counter scam expert in the industry, currently sporting a .0025 (much less than one percent) fraud prevention rate while 99% of my business is through Paypal tells me I know a thing or two about it. I currently have about 250 recorded feedback transactions in addition to about 250 to 300 unrecorded feedback transactions under my belt.

 

[GladiatorShaman]

Well, the whole shipping thing is a way to say you shipped the account information.

On another note, when I requested the payment from him, I put the details of that it was for a WoW Account, I listed the server, number of characters and levels, and what class etc. So in a way I already told paypal that it was for intangible goods even though I listed it as Goods.