EpicNPC does NOT investigate disputes unless Trade Guardian was used. Instead we will conduct a review of the accused member's account. Please give the user a negative feedback instead.
If Trade Guardian was used, please go to the Trade Guardian > History or Active Transaction page and click the "Report" button. Someone will then join the chat and investigate your claim.
DISPUTE Information
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Link to thread (URL, Epicnpc thread): https://www.epicnpc.com/threads/a-few-more-left-helldivers-2-pre-order-code-pc.2747900/
Approximate value of item/service: $300.00 USD
Date the problem began: 3/17/2024
Show proof of payment (screenshot):
Describe the problem:
After I sent the seller the payment, they said they needed a receipt date. After I sent the receipt date (which I have never had to tell a seller), he said it was on an "infinite loop," and so had to call Europe customer service.
After calling customer service, the seller tells me the customer service representative told him to have me REPEAT the payment lol.
I told him to cancel the deal, but he said he is still waiting on the customer service guy. Now he is not responding or giving updates.
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Here you can find information about our Dispute rules and how we investigate disputes.
https://www.epicnpc.com/threads/90442-Dispute-FORUM-RULES
If Trade Guardian was used, please go to the Trade Guardian > History or Active Transaction page and click the "Report" button. Someone will then join the chat and investigate your claim.
DISPUTE Information
######################
Link to thread (URL, Epicnpc thread): https://www.epicnpc.com/threads/a-few-more-left-helldivers-2-pre-order-code-pc.2747900/
Approximate value of item/service: $300.00 USD
Date the problem began: 3/17/2024
Show proof of payment (screenshot):
Describe the problem:
After I sent the seller the payment, they said they needed a receipt date. After I sent the receipt date (which I have never had to tell a seller), he said it was on an "infinite loop," and so had to call Europe customer service.
After calling customer service, the seller tells me the customer service representative told him to have me REPEAT the payment lol.
I told him to cancel the deal, but he said he is still waiting on the customer service guy. Now he is not responding or giving updates.
-------------------------------------------------------------------------------------------------------
Here you can find information about our Dispute rules and how we investigate disputes.
https://www.epicnpc.com/threads/90442-Dispute-FORUM-RULES
