False Negative Feedbacks - Buyer being a child

[SetsunaEpic]

The buyer was a spoiled child, demanding stuff when we were extremely polite to him. His order was placed out of our working hours. We said your order would be processed soon, especially on holiday. We can simply ignore his message, wait until we can deliver, and be done with the deal. After he feels missed out our working hours for 5 minutes and another seller is waiting for him. He wants a refund.
It's a simple waste of time for both of us. We have to refund his order, relist our product in the middle of the night, and lose money because Paypal keeps the refund fee at almost 12:01 AM.

We can ignore his message, go to sleep, and proceed in the morning, but we are too tired to deal with this kid, so we just fully refunded him as he will brag about not delivering when we are chatting with a seller who is waiting for him.
Deals are not even made if no delivery over 24 hours.

https://www.epicnpc.com/feedback/feedback/476320/view

https://imgur.com/a/5npoH2E

 

[EpicNPC CM]

@Vlademar notified

 

[Vlad]

Banned - Dispute: https://www.epicnpc.com/threads/2882647

As I mentioned in my feedback, I had exceptional experiences with the seller in the past. I had only asked for clarification as to what the seller meant by “soon” - as the term was vague in the context of average deliveries being X up to 24 hours. Given the ease of my previous interaction with the seller, I did not expect a refund to be issued to be not worth his time and instead expected to be treated with some understanding. If there was a refund fee mentioned - I’d have gladly covered that fee if he was to converse rather than push the possibility of that aside and dismiss my intents as purely wasting his time.

I’d even still be willing to cover the refund fee for the seller if it is that much of an issue to him - if he wishes to arrange that, all fine by me. But the negative feedback is simply that - my as unbiased as possible, brief experience of this interaction. So I can’t agree that it is false, nor that I’m being anything close to a child.

Seller is of course welcome to leave whatever feedback he desires in return - as is fair. The offer for me covering his refund cost (so long as proof of cost amount is provided) still stands. I cannot possibly be more mature than this.

 

[SetsunaEpic]

The buyer has placed an order in the past. He should have known better we only deliver within 24 hours, his experience with our past fast delivery in our working hours and assumed we should do the same. He should be thankful when we accept his refunds because we DO NOT offer refunds if an order is not sent within 24 hours. He has another seller online waiting for him and we do not want to deal with him bragging about our delivery time so we just simply refund his order.
https://www.setsunaepic.com/refund-policy

We as sellers do not want our refund rate to go up. It's affecting our business as a whole. That why we specifically stated on our website. We have NO OBLIGATION to refund his order despite he asking for but we still do it. Despite being nice to his demands, he still being a pain to our business. It wasting our time, money, and affecting our business.

We should have gone to bed but still answer his question and be nice. Then he demands a refund because he wants INSTANT delivery by another seller. There are buyers who are waiting for more than 12 hours for their order because we are on holiday by the end of the year.

If this is not enough to see him as a child, I don't know what is. This is not even a deal when we don't even know what he was buying and he just straight asks for a refund.

 

[Vlad]

Banned - Dispute: https://www.epicnpc.com/threads/2882647

There’s a lot of implication that I demanded a refund unreasonably - I simply asked kindly if seller would please be able to do this. I can be both thankful that the seller refunded the order when he did, sure - but that doesn’t excuse the short-fused temper and unwillingness to communicate on a human level and have some remnants of understanding and reason. There was hardly a desire to work anything out or further explain it;

eg. seller explaining that it is difficult to refund due to xyz reasons and may cause us headaches so can we work out something else? Or possibly issue a refund the following day or two after the holidays?

As can be seen, there wasn’t any effort to do this, I was and am still willing to communicate but there isn’t any sales skills within this seller - let alone ability to communicate. And for all his talking about me being a child, let it be said that there is only one person here constantly referring to me as “child”, “kid”, “trash buyer” or “a brick”. Only children name-call like he is.

Unless he wants his refund fee money - I refuse to further communicate with this user.

 

[SetsunaEpic]

We do not want to get involved with you. You specifically said you ONLY order because you have purchased before or you would have gone to another seller. This means you either get your refunds now or you might chargeback.

We don't even deal with each other in the first place. You placed an order and you demand it as your way because you feel missing 5 minutes of working hours but actually it quite a long time for a while and not compile with our rules.

 

[Vlad]

Banned - Dispute: https://www.epicnpc.com/threads/2882647

Awaiting CM response. I’m ignoring this. If the seller had a shred of patience and understanding and spoke a quarter as much when he replied to me as he is now - maybe we could have come to an agreement that wasn’t so hostile on his end. Unfortunate.

 

[SetsunaEpic]

We don't wake up at night and explained all the details to you when you are demanding your way. You have another seller waiting in line - Same product - preparing to sell you that desire account and probably cheaper. We have to wait till morning to deliver.
How do we talk this out? We said out of working hours, delivered within 24 hours, he purchased before and you still demand a refund.
There are literally 6 Delivery Time signs on the website and on EPIC NPC. The only way that you are not bragging about it and we are tired is to refund you. So ungrateful if we actually return his money without any conditions.
I'm not even cursing towards this kind of buyer but sometimes I wished I can.

 

[EpicNPC CM]

Feedback for "slow" service can only be neutral, so it's been changed to that.

 

[Vlad]

Banned - Dispute: https://www.epicnpc.com/threads/2882647

While that wasn't really the problem I had brought to attention in the feedback I had left - rather the ill-temper and unwillingness to act reasonably as is evident.

Regardless, I've received my refund, all is well and I can agree with this outcome. Thank you for the response.

 

[SetsunaEpic]

Feedback for "slow" service can only be neutral, so it's been changed to that.

This is not even a slow service and this is not even a deal. Our service is one of the fastest as our feedback reflects, we specifically stated that we will deliver within 24 hours. We refund him after 15 minutes of the order placed which is OUT OF WORKING HOURS. Feedback is base on a deal. Not emotional conflict.

We do not know what the buyer even bought. We didnt even talk about what he bought. We simply refund him because we do not want to deal in the first place because he demands a refund base on his feeling of missing 5 Minutes of our working hours. The feedback is utterly unfair.
Our working hour is ended at 11:30 PM.

 

[Vlad]

Banned - Dispute: https://www.epicnpc.com/threads/2882647

Just putting it forward that transaction ID & order ID for both the payment sent to the seller via website order and the order itself were among the very first messages sent to him. Claiming twice that they "didn't even know what I bought" is a ridiculous claim. To say that is to deny the responsibility and ability to find that out for himself on his end using his own supplied order ID. There is no need to further discuss what I purchased after purchasing either - the website description is more than adequate a representation of what a buyer is getting, isn't that the point of product descriptions on the website? So you don't have to individually describe every order?

Creating this false narrative that I backed you into a corner and forced you into - with no other option, to refund me immediately or I will issue a chargeback, is ridiculous. I don't have 6496 positive feedback or Local Mod status, but that doesn't mean I am not willing to reason - let alone untrustworthy.

Edit: due to constant edits by seller in his posts, both above and below. He seems to be fixated and blind-sighted by things completely irrelevant to the main issue. The issue of times of which order was placed and when the seller took the time to check the order when refunding is irrelevant - he has issued the refund, what purpose is there in continuing to speak about the details of the refund itself? It has been resolved and spoken about in detail already. The feedback left by myself still stands as an accurate representation of our interaction - nothing more. He is also unsure as to whether or not our interaction is, as he calls, "a deal" - as he has since firmly stated that there was no "deal" in the first place somehow, yet still referred to him "losing a $120 deal", he has since edited his post below to substitute that wording for "order" now however.... It was a "deal" the second I sent him funds for a product listed on his website, that is when the "deal" began - this cannot be argued. His delusions with me having some sort of satisfaction about "bragging" about delivery times of his business are stupid - I can't begin to understand what he is trying to get across there.

https://imgur.com/a/H6i6EaR

I'm not going to further speak on this entirely, only to respond to Admin if necessary.

 

[SetsunaEpic]

I have told you and not repeat myself. We closed our store at 11:30 PM. We don't even know what are you buying is the truth. Your order is 11:43 PM as you messaged us. WE ONLY KNOW WHEN LOG IN TO PAYPAL AND REFUND YOU at 11:53 PM
If we know your order is $120, we possibly not even refund you and proceed with letting you wait 24 hours. But instead, we refund you right after that.
So we lost a $120 order and then going waste more time on this non-sense dispute? If you are a seller, do you find this ridiculous?

Edit: Deal or Order. It still not within our time frame. I tried to correct my words. I'm writing with my anger and am fixing my grammar. Is that not ok?

https://imgur.com/a/KmSoJMZ

 

[SetsunaEpic]

@EpicNPC

 

[EpicNPC]

I agree with the CM. Feedback is accurate so a neutral feedback is allowed. Sorry.