False Negative Feedback

[SetsunaEpic]

Buyer placed an order and have not yet received their product. Delivery Time was within 24 hours and after 5 hours , buyer wants a force refund. Delivery Time was mentions all over our website including product description, FAQ and Supports. He mentions price as he might find a better deal and have a second thought, our margin is low on this specific product . In the end, Buyer did receive his product and ask extra steps for a simple logging and binding the account. The feedback was false.

https://www.epicnpc.com/feedback/feedback/784530/view

 

[EpicNPC CM]

@ijoemarr

 

[ijoemarr]

"RECEIVED THE ACCOUNT 8 HOURS LATER, BAD SELLER! I DONT RECOMMEND"​

How is this false? I did received/secured the account 8 hours later, I really think you are a bad seller and that I do not recommend you to other buyers.

you guys had no communication at all, no hello no nothing for 5 hours, causing bad experience with the buyer. You're prices are the highest in the market which is fine if you guys actually provide quick and good service. You guys gave me nothing but attitude when I tried to get refund because I was not happy with the service, gaslighting me and telling me its my problem for not reading your ToS.

My feedback is not false. I think other customers need to see how you guys really operate. Every time you guys get negative feedback you guys counter it with this and tries to expunge it, giving buyers a false impression. You guys deserve the negative feedback and I hope the @EpicNPC CM does leave my negative feedback so other buyers can know what they are dealing with when they try to do business with you.

 

[EpicNPC CM]

ime was mentions all over our website including product description, FAQ and Supports.

Can you send me the link so I can see how its described for myself? You can PM me if you dont want it here.

 

[SetsunaEpic]

Hello, sure sorry i didnt get notification

 

[SetsunaEpic]

https://www.setsunaepic.com/product-page/outerplane-account-supreme-starter-all-server .
All products have delivery process as well as FAQ and help center. We even mention this info once buyer placed his order and also another one sent to his email about delivery time It must be blind that buyer is not seeing this info or even seeking this info that we put it all over our website.

As we stated, buyer want a forced refund that he might have getting better deal. This is bad practice just to screw sellers.

 

[EpicNPC CM]

@ijoemarr

It does appear there is a warning here about account delivery. Can you show proof it took over 24 hours?

Account Delivery Time:
The Account information will be sent to your email within 24 hours after confirming your order. Mostly under 30 minutes in working hours.
In the event we are unable to process your order, we are fully obliged to completely refund your order.

 

[ijoemarr]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

@ijoemarr

It does appear there is a warning here about account delivery. Can you show proof it took over 24 hours?

Account Delivery Time:
The Account information will be sent to your email within 24 hours after confirming your order. Mostly under 30 minutes in working hours.
In the event we are unable to process your order, we are fully obliged to completely refund your order.

I was not claiming it took over 24 hours

'''"received the account 8 hours later, bad seller! i dont recommend​

I never got the account that I bought, overpriced, no communication for like 5 hours.
EDIT: I finally received the account info 8 hours after I spammed their discord. and when i got it the info was wrong. they wont refund
EDIT: 10 hours later i finally got the account secured. Bad seller i will never buy from these guys again. They are bad at communicating, delivery times is way too slow and they have bad customer service. BEWARE!!"'''

as you can see my negative feedback isnt about 24 hour delivery, it is really mainly about how bad they're customer service, communication and slow delivery times.

 

[ijoemarr]

@EpicNPC CM

 

[SetsunaEpic]

How is it a slow delivery if it within our guarantee time stamp? Also it's Sunday. Your message was also on different time zone. You should get a negative feedback for force refund and threaten chargeback.

 

[ijoemarr]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

How is it a slow delivery if it within our guarantee time stamp? Also it's Sunday. Your message was also on different time zone. You should get a negative feedback for force refund and threaten chargeback.

Relative to other sellers, you're service is the slowest even if its within your guarantied time stamp. And the main reason I asked (not forced) for a refund is because you failed to communicate for 5 hours, I messaged you on here, no reply, tried to add you on discord, nothing, went to your discord server nothing. I understand the time zone difference but you we're online at the time in your discord server.
So with that said, what do you think your customer will think? scammed. Asking you for a refund is a fair reaction.

 

[ijoemarr]

 

[ijoemarr]

If you look at those 2 screenshots, I bought the account at 4:25am EST which is within your hours of operation which is 3am - 9pm EST.

Now tell me why was my messages ignored for 5 hours? And is asking for a refund a fair reaction?

 

[SetsunaEpic]

Relative to other sellers, you're service is the slowest even if its within your guarantied time stamp. And the main reason I asked (not forced) for a refund is because you failed to communicate for 5 hours, I messaged you on here, no reply, tried to add you on discord, nothing, went to your discord server nothing. I understand the time zone difference but you we're online at the time in your discord server.
So with that said, what do you think your customer will think? scammed. Asking you for a refund is a fair reaction.

I will just let EpicNPC decides. We have Tos and Delivery Time all over the place that we will delivery within 24 hours . Then you said the thread from EpicNPC linked dicrectly to our website so you don't see and want a refund . Then if we don't refund you, you threaten to leave negative feedback on all our social media just try to force refund. at the end, we ACTUALLY support you to change email that non of our buyers of outerplane asked for such simple email changed and took over almost an hour. We did not break our ToS. Why should we give you a refund when you have a change of heart. The threaten is wild. Anyone who placed an order and if we didnt chat back to them when they try to reach to us? They are obligated for a refund? What logic is this. If we never support you after 24 hours, we are OBLIGATE for a full refund.

TL;DR: Delivery was on time. Buyer lying about didnt see Delivery info, ToS, FAQ, Help Center and want a refund with better deal some where with better price as he mentions "Overpriced". Force refund with threaten negative feedbacks.

 

[ijoemarr]

Setsuna's original claim is my feedback being false when everything I said on my feedback is just a fair and truthful detail of the whole transaction. Nothing in there is false.
I really do believe with their customer service, poor communication, overprice and slow delivery times they deserve the 1 star feedback I provided.
@EpicNPC CM I am the customer here, I PAID for a service/product, was not happy with the service, then it is just fair for me to write a fair, truthful feedback.

 

[SetsunaEpic]

I could do the same with negative on you but my professional force me to be better and not waste admin time just to get it remove again. Let EpicNPC decides and we can stop here.

 

[ijoemarr]

I could do the same with negative on you but my professional force me to be better and not waste admin time just to get it remove again. Let EpicNPC decides and we can stop here.

"professional force me to be better and not waste admin time" Little contradictory since you are the one who instigated this feedback dispute, on a feedback that based on your own screenshots, literally just a fair documentation that reflected the timeline of the transaction.

 

[EpicNPC CM]

Feedback based on slow service (non-extreme) can only be neutral, not negative. So at minimum, it will be changed to neutral.

 

[ijoemarr]

Feedback based on slow service (non-extreme) can only be neutral, not negative. So at minimum, it will be changed to neutral.

What about poor communication? Poor customer service? These are negative things that potential customers need to know. What is the point of having feedback system if these things aren’t clearly relayed to future customers by way of negative feedback? @EpicNPC CM

 

[SetsunaEpic]

@EpicNPC CM Any update

 

[EpicNPC CM]

I think the best compromise here is still neutral feedback.

Ijoemarr it can't be negative based on time or rudeness, and you were given warnings all over their site saying it can take up to 24 hours.

According to you, it took a total of 10 in the end. This is well within the warning time.

 

[ijoemarr]

@EpicNPC CM My experience was nothing but neutral, it was definitely negative. I still believe he deserves 1 or 2 star for his rudeness alone. But I will respect your decision. One thing for sure, I will never buy from him again and would advice friends or anyone the same.