False negative feedback

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Ovan

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Ovan

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BANNED

Ovan

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Romania
Multiple Accounts
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WARNING! Off-site contact information posted. Most scams occur off-site. Please contact members directly via EpicNPC chat. We do not investigate disputes if you communicate off-site.
Banned - https://www.epicnpc.com/threads/bought-a-bdo-account-after-one-year-the-owner-claimed-it-back.1987651/
Hello!
The user Chipseyy falsely accused me of taking back the account. https://www.epicnpc.com/threads/eu-...lfway-to-soft-cap-12-more-56-400-usd.1416506/
There is no proof to support his accusations.
Please note that he said that I ignored him on Discord, but I always remove my clients from Discord and close the conversation.
No message was sent to me on EpicNPC to discuss the issues.
As the buyer claims, the account was taken back in 2020 (taking in consideration that the account was sold to him in 2019). My question is why he sent me a negative feedback now and not at the moment he noticed that something is wrong.
I have not reclaimed the account and I could help him take it back if it was lost somehow. He should have contacted me on EpicNPC and not on Discord.
Please remove the negative feedback as I have not done anything wrong.
 
Last edited:
Hello,
no it was not afalsley accuse, i have the proof on email an i can post it here if it is needed!
ye the account was taken back in 2020 and its a year ago, but doest it matter? i have ohter things to do (corona and stuff)
so if i sayd if it is needed i can proof the whole thing by the conversation i have with the GM´s!
 
Banned - https://www.epicnpc.com/threads/bought-a-bdo-account-after-one-year-the-owner-claimed-it-back.1987651/
Sure!
Add the proof when requested, please!
 
ok it is in german so get your translater ready
and the conversation is from the bottum up !
 

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Banned - https://www.epicnpc.com/threads/bought-a-bdo-account-after-one-year-the-owner-claimed-it-back.1987651/
Please review those screenshots.
I don't speak german.
 
WARNING! Off-site contact information posted. Most scams occur off-site. Please contact members directly via EpicNPC chat. We do not investigate disputes if you communicate off-site.
ok i copy this into the translate (again from the bottum up look at the date):



July 1st, 2020, 8:10 PM CEST

Hey GM GreatKyra!

Thanks for the answer!

To be completely honest, I bought the account about 1.5 years ago.
Then at the beginning of the year I blew all my gear and was therefore inactive.
I wanted to take a quick look again what is left on the account and found that the email no longer worked.
Now my question can I have the account banned? So that it doesn't get sold again and someone else falls for it?
If so and you need any screenshots, I would make them available.
Lg.

On Wed, July 1, 2020 at 3:58 p.m. GM GreatKyra (Black Desert Online Customer Support) <[email protected]> wrote:


GM GreatKyra (Black Desert Online)

July 1st, 2020, 3:58 pm CEST

Hello,

Again GM GreatKyra on the line and thank you for the additional information. With that I was able to find your account and can see that there was an email change. If you don't remember the new address, I can't simply give it to you for security and GDPR reasons.

In order to guarantee the account security of our players, I must first verify you as the rightful owner of the account before I can release the information. Please send us the following documents:

A photo of your ID in front of a current newspaper or in front of your screen showing this ticket to you.

Please add this photo as an attachment to this ticket and hide the ID number and your passport photo.

Your ticket number is # 1282676.

By submitting your data for the verification of the account, you consent to the processing of the data you have provided. After processing has been completed, your personal documents will be deleted together with your ticket within 7 days.

Please note that we cannot provide any information if the information is missing or incomplete. Please also make sure that

The ticket has already been sent in the background. We cannot accept photos where the ticket is still being created or where the photo shows a Knowledge Base / FAQ article.

The ID is official and issued by the government. The ID must be valid.

The image is clear and legible.

The ID number is hidden. If the number is visible, we must immediately delete the photo together with the ticket.
The image has not been edited in any way.


As soon as we have received this information, we can process your request further.

Thank you very much and awaiting your answer,
GM GreatKyra
Game Master

Our knowledge base is updated regularly and is full to the brim with useful articles.
These posts can help you answer common questions faster so you don't have to wait for a GM to answer.
The best thing to do is look at my teeth! Hearty Spirit ... I mean the links!

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[email protected]

July 1st, 2020, 1:02 pm CEST

Hello GM GreatKyra!

Thank you for editing.

So here is some information about my account.
Last name was: Blooodys
My magician's character name was: BlooodyV
What exactly is meant by TransaktionsID?
I copied out a transaction number from 01/01/2020 where I bought Kakao Cash: w207388405

I do not know any other email addresses.

Lg

GM GreatKyra (Black Desert Online)

July 1st, 2020, 11:22 am CEST

Hello adventurer,

Thank you for contacting Black Desert Online Customer Service. My name is GM GreatKyra and I am happy to help you with your problem!

As I can see from your message, you do not receive the email to reset your password. First of all I want to assure you that we GMs are always there to help our old and new players and we at Kakao Games do everything we can to offer the best support there is.

Regarding your account, you will not receive the email because [email protected] does not have a BDO account registered in our system. When resetting your password, please use the email address with which you registered BDO.

- If you have purchased BDO via Steam, you will also have to reset the password via Steam yourself.
- If, on the other hand, your account is registered via Facebook, you can only log in via Facebook and not via your email address and password.

But if you are sure that this e-mail address [email protected] is the right one and you don't play with the console version of BDO, then I need some information to be able to find your account in our system :

- the family name you gave yourself in the game
- the name of one of your characters
- the transaction ID that you received in the confirmation email after purchasing BDO or Kakao Cash
- other email addresses that you may have used

Please note, if I can find your account, further steps are necessary for security reasons before I can help you. But more on that later, we'll find your account first!

Hope it doesn't come to that and you can find your account that way too. Don't hesitate to contact us again if you have any further questions or need help.

Many greetings and have a nice day!
GM GreatKyra
Game Master

Our knowledge base is regularly updated and contains a lot of useful articles.
They can help to answer many common questions and save you from having to wait on a response from a game master.
Check out the teeth! Hearty Spirit ... I mean links!

Discord Forums Facebook Twitter Knowledge Base

Come and have a chat with us on Discord by clicking on the button above!



[email protected]

July 1st, 2020, 1:31 am CEST

I don't get an email confirmation, I also checked every folder (spam, advertising, ..)
 
Banned - https://www.epicnpc.com/threads/bought-a-bdo-account-after-one-year-the-owner-claimed-it-back.1987651/
Thankyou for the translation.
I can assure you that I have not reclaimed the account.
You should have contacted me here, via PM and we could have resolved the issue.
 
WARNING! Off-site contact information posted. Most scams occur off-site. Please contact members directly via EpicNPC chat. We do not investigate disputes if you communicate off-site.
no problem
its says there was an email change and we both know if you want to change your email you have to give them your ID and the zack.jim email was the email that was given to me and never changed so as if you are the original owner you are the only one who have access to reclaim the account..

i have tried to contact you on discord so its my bad that you dont answer me on discord but here or what?
 
Banned - https://www.epicnpc.com/threads/bought-a-bdo-account-after-one-year-the-owner-claimed-it-back.1987651/
Yup, I can read.
I can't really tell you what happened to the account since I most certainly don't have it.
I can try to send a ticket to reclaim it but I need your permission at first and then the info the BDO team asked you to give them (via PM).
 
there are 2 problems here:
1. i am not realy any further more intrested in the account because there is a ID disposited i dont have access to it, so it can reclaim anytime the original owner want and the risk to sped more time and money in this account who i didnt have the full access is to high..
2. i dont think can try to reclaim it because there was a publisher change (from kakao games to pearl abyss) and i think there was a time limit for the transfer..
 
Banned - https://www.epicnpc.com/threads/bought-a-bdo-account-after-one-year-the-owner-claimed-it-back.1987651/
If you didn't linked the account from Kakao Games with a Pearl Abyss account the account is probably deleted and that is why they can't find it.
 
Banned - https://www.epicnpc.com/threads/bought-a-bdo-account-after-one-year-the-owner-claimed-it-back.1987651/
Ok.
Since the account is most probably deleted I can't help you.
In my opinion you should have contacted me on EpicNPC when you found out that is something wrong and I could have helped you then.
 
WARNING! Off-site contact information posted. Most scams occur off-site. Please contact members directly via EpicNPC chat. We do not investigate disputes if you communicate off-site.
and as i said i tried to contact you on discord and you didnt answer me..
 
WARNING! Off-site contact information posted. Most scams occur off-site. Please contact members directly via EpicNPC chat. We do not investigate disputes if you communicate off-site.
Banned - https://www.epicnpc.com/threads/bought-a-bdo-account-after-one-year-the-owner-claimed-it-back.1987651/
As I said, I remove my clients from Discord after succesfully ending a transaction.
EpicNPC is the place to contact the sellers.
 
whatever your plattform is to talk with your buyers..
anyway its dosnt matter where we talk, the thing is you are the only one who can claim the account back since you wrote you are the original owner of this account and the GM wrote that "I was able to find your account and can see that there was an email change." and you only can change the email with an ID..
 
Banned - https://www.epicnpc.com/threads/bought-a-bdo-account-after-one-year-the-owner-claimed-it-back.1987651/
And I say that I haven't changed it.
I even offered to help you recover the account.
 
no you dont..
you only wrote "Ican try to send a ticket to reclaim it but I need your permission at first and then the info the BDO team asked you to give them (via PM)."

so pls explain to me how do you want to do that?

of course you can have my permission (you didnt need it in the first place), but i think the account is probably deleted (because of the transfer of the publisher)..
and as i said i have no more interest in an account that you already claimed back and where your ID is deposited..
 
Banned - https://www.epicnpc.com/threads/bought-a-bdo-account-after-one-year-the-owner-claimed-it-back.1987651/
If you don't want my help and the account, I will not struggle to try and reclaim it. Mostly because it was deleted due to the publisher change.
I ask the EpicNPC staff to arrive at a conclusion regatding this thread.
Thank you!
 
Banned - https://www.epicnpc.com/threads/bought-a-bdo-account-after-one-year-the-owner-claimed-it-back.1987651/
In my opinion, the buyer should have contacted me on epicNPC once he found out that there is a problem with the account.
 
Banned - https://www.epicnpc.com/threads/bought-a-bdo-account-after-one-year-the-owner-claimed-it-back.1987651/
I think it's irrelevant sending a negative feedback after one and a half year (the moment the buyer found out that there is a problem with the account) without even telling me anything.
 
WARNING! Off-site contact information posted. Most scams occur off-site. Please contact members directly via EpicNPC chat. We do not investigate disputes if you communicate off-site.
in my opinion the seller should not scam the buyer and ignore him on discord when the already wrote there... at the time this happend!
do you think its irrelevant because it 1,5 years ago? i dont think its irrelevat to other buyers who bought something/willing to buy something from you
so your only thing to say is that its my fault because i didnt wrote you on epicNPC? i think this is irrelevant because i have sent you the screenshots and you said you are original owner and there for you are the only one who can claim it back (the GM already said there was a change) it dosent matter if i worte you on epicNPC or not.. thats not the case
 
Banned - https://www.epicnpc.com/threads/bought-a-bdo-account-after-one-year-the-owner-claimed-it-back.1987651/
The account was created by someone else but I had access (it was crated for me) since day one.
 
Banned - https://www.epicnpc.com/threads/bought-a-bdo-account-after-one-year-the-owner-claimed-it-back.1987651/
Yup, because I am.
My e-mail was used to create the account, even though my friend created it for me.
The reason he created the account is that I had no credit card to buy the game at that moment.
 
Banned - https://www.epicnpc.com/threads/bought-a-bdo-account-after-one-year-the-owner-claimed-it-back.1987651/
As you can see on my profile (from other people feedback), I created new accounts on which I played then sold when I got bored of the game.
I never reclaimed a sold account.
 
WARNING! Off-site contact information posted. Most scams occur off-site. Please contact members directly via EpicNPC chat. We do not investigate disputes if you communicate off-site.
ye man, whatever you say..
good for them you didnt claim there account back (yet)

but in my case you are the only one who could do this since you are the original owner and the zack,jim email is the email i got from the trade + the GM checkt it (after i confirmed some ingame details) that there was a change..
what sould i say man..

what do you think is here the problem then?

at first you said that i should have contact you on epicNPC not on discord because after a trade you ignored all of your costumers?!
then you wanna say there could be a problem because of the publisher change, what doesnt work because was one year earlier.. so nope
and then you wrote you are the orignal owner but your friend bought if for you with his credit card? so maybe his credit card with his data was deposited and he claimed it back? idk but since you wrote you are the original owner its up to you to find it out i guess..?!
and now you say you would never do such things - look at my feedback..
 
Banned - https://www.epicnpc.com/threads/bought-a-bdo-account-after-one-year-the-owner-claimed-it-back.1987651/
I am done explaining myself to you.
I have given you all the explanation I could.
If there is a way to prove that I didn't reclaimed the account I would be more than happy to follow it.
I`ll just wait for the admin's response on this thread.
 
Banned - https://www.epicnpc.com/threads/bought-a-bdo-account-after-one-year-the-owner-claimed-it-back.1987651/
It is not false advertising since I was the owner.
I owned the account and the e-mail the account was originally created on.
I have payed for the game with my money but only using someone else's credit card.
And about the refund, I can refund the money but only after I receive the account back with the exact same items/gear.
 
so someone else paid for the game and his credit card was used, so maybe (as i ask yesterday), your friend has disposited his ID data and claimed it back..

"And about the refund, I can refund the money but only after I receive the account back with the exact same items/gear." - dude wtf, do you know why we are here, do you? you rly ask for an account what was claimed back by you (or your friend) and on top of that you want the exact same gear/items? savage man...
 
Banned - https://www.epicnpc.com/threads/bought-a-bdo-account-after-one-year-the-owner-claimed-it-back.1987651/
You are right, but I think that there are at least two problems.
1. As you can see in the image provided by Chipseyy and the translation he specifically said inside the ticked he sent to the BDO Team that he bought the account which most likely banned the account.
2. Even if the account was not banned by some miracle, due to the recent publisher change (from Kakao Games to Pearl Abyss) the account was deleted because it was not transferred to Pearl Abyss (30 May was the last day when you could transfer a Kakago Games account to Pearl Abyss).
 
ye but so what? is it my fault because you claimed it back and didnt transfer it or what?
i dont get it, the evidence is clear, the GM wrote there was a change with the email and since you are the OO, you are the only one who could do that..
it dosent matter if the account is banned or is deleted or whatever.., you claimed it back and all whats happened after that is your fault..
 
@ChipseyyYou contacted their support 1 year ago, but never opened a dispute here? Why not?

If you contacted us earlier we would have been able to possibly recover the account before the publisher change.

With that being said I feel like negative feedback is warranted with proof given and since the account cant be recalled now. It can be changed to neutral if a refund is issued.
 
Last edited:
As i said in the beginning, i had some private issues with corona and stuff, but after 1 year i came back to epicNPC and my intention was not to get a refund or get the account back (since i know he could claim it back everytime he want)
I only wrote a negative feedback to infrom other customers..
Thats why i only wrote a feedback and not contacted the support

But if he didnt want a bad feedback he of course can refund
 
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