Dispute for False Feedback on Order https://www.epicnpc.com/threads/9-7-m-cc-•-30-collab-chara-•-new-hero-lancelot-thor.2924371/
Buyer : https://www.epicnpc.com/members/kingwill.797049/
Dear EPICNPC Support Team,
I hope this message finds you well. I am writing to formally dispute the feedback left by a buyer, [KINGWILL], for order https://www.epicnpc.com/threads/9-7-m-cc-•-30-collab-chara-•-new-hero-lancelot-thor.2924371/. I believe the feedback is misleading and does not accurately reflect the transaction or the services provided.
To provide some context, the account sold to the buyer was sourced from one of my trusted resellers, with whom I have maintained an affiliate relationship for over six months. This reseller has consistently provided accounts in a safe and reliable manner, and this is the first instance of an issue arising. The listing clearly stated that the buyer would receive an access code and password to the account, and this was reiterated in direct communication with the buyer. At no point was an alternative login method promised or available.
Despite the clear explanation, the buyer later left a negative review and demanded additional login methods, which were not part of the original offer. The buyer's feedback appears to stem from unmet expectations regarding features that were never part of the transaction. It’s worth noting that even though this issue arose, our store went above and beyond by leaving the buyer a 5-star review in good faith, reflecting our commitment to customer satisfaction.
The buyer’s actions, including the false review and unreasonable demand for a login method that was never offered, are highly disappointing and do not represent the service provided. We have always maintained a high standard of integrity and transparency, and this feedback does not accurately reflect our business practices or the transaction.
I kindly request that this feedback be reviewed and removed, as it is misleading and unfairly damages the reputation we have worked hard to build. I trust you will consider the context of the transaction and the lack of any breach of agreement on our part.
Thank you for your time and attention to this matter. I look forward to your prompt resolution.
Sincerely,
Jesiah Store
PROOF 1 - EXPLAIN IN DETAIL THAT BUYER WILL ONLY GET USER AND PASS ONLY (CODE / PASS ONLY) LINKED CATEGORY ACCOUNT.
PROOF 2 - BUYER WILLINGLY ACCEPT UNDER HIS CONCERN
PROOF 3 - OUR STORE GIVEN REVIEW TO HIS PROFILE 5 STAR ALREADY
Additional Explanation for Dispute:
I would like to further clarify the situation regarding the buyer’s feedback. The account sold to the buyer is a linked category account, and as clearly stated in the listing and communicated directly with the buyer, only the user ID and password were provided for access. The buyer purchased the account fully aware of this, and the account was securely transferred to him with all the necessary details provided.
Given that the transaction was conducted transparently and the buyer had all the information beforehand, the 1-star feedback with the comment "scammed" is both misleading and unfair. The buyer’s claims are completely inaccurate and do not reflect the service I provided. This feedback is especially disappointing because it undermines the effort we’ve put into ensuring customer satisfaction.
For the past two years, maintaining a 100% positive review rate has been a key priority for my store. Achieving this level of customer satisfaction is not easy, and we’ve worked tirelessly to ensure that every transaction meets our high standards. To receive this type of feedback from a buyer who failed to understand the terms of the transaction is deeply hurtful, as it does not accurately represent the service we provide.
The buyer’s demands for a different login method—something never offered or promised—and the subsequent negative review have not only caused significant harm to our reputation but also left us feeling disrespected. We take great pride in the trust and transparency we’ve built with our customers, and this review is a stark contrast to the integrity with which we conduct our business.
I kindly ask for this feedback to be removed, as it is not an accurate reflection of the transaction or the service we provided. It unfairly damages our reputation and does not align with the standards we have consistently upheld.
2nd Additional Edited Dispute Explanation:
I would like to provide further clarification regarding my efforts to resolve the situation with the buyer, as well as to reinforce that the negative review left by the buyer is unjustified and misleading.
Upon receiving the buyer's complaint, I approached them with the intention of resolving the issue amicably and professionally. I took the time to explain the situation clearly, reiterating that the account was transferred with the provided user ID and password, as stated in the product listing and discussed before the purchase. I also ensured the buyer understood that the account was in their care once transferred, and that any security concerns related to the account should be addressed with the reseller.
However, despite my attempts to address their concerns and resolve the issue in good faith, the buyer responded by leaving a 1-star review with the comment "scammed," which is a completely inaccurate representation of the transaction. This negative feedback was not only unfair but also an attempt to manipulate the situation by threatening a bad review in exchange for a resolution that was never part of the original agreement.
It’s important to note that the buyer was fully aware of the terms of the sale before making the purchase, and any confusion or dissatisfaction on their part seems to stem from a misunderstanding of the product they were buying. The buyer had every opportunity to seek clarification before finalizing the transaction, and the details of the sale were made clear in both the listing and our communications.
I made every effort to work with the buyer to address their concerns, even though the issue was outside of our control. Unfortunately, the buyer chose to escalate the situation by posting a false and misleading review, which I believe is a direct attempt to leverage the review system for a resolution that was never agreed upon.
I respectfully ask that this review be removed, as it does not accurately reflect the service or the transaction. The buyer’s actions have unfairly harmed the reputation of my store, despite my best efforts to resolve the situation professionally and transparently.
Thank you for your understanding and for taking the time to review this matter.
PROOF
Buyer : https://www.epicnpc.com/members/kingwill.797049/
Dear EPICNPC Support Team,
I hope this message finds you well. I am writing to formally dispute the feedback left by a buyer, [KINGWILL], for order https://www.epicnpc.com/threads/9-7-m-cc-•-30-collab-chara-•-new-hero-lancelot-thor.2924371/. I believe the feedback is misleading and does not accurately reflect the transaction or the services provided.
To provide some context, the account sold to the buyer was sourced from one of my trusted resellers, with whom I have maintained an affiliate relationship for over six months. This reseller has consistently provided accounts in a safe and reliable manner, and this is the first instance of an issue arising. The listing clearly stated that the buyer would receive an access code and password to the account, and this was reiterated in direct communication with the buyer. At no point was an alternative login method promised or available.
Despite the clear explanation, the buyer later left a negative review and demanded additional login methods, which were not part of the original offer. The buyer's feedback appears to stem from unmet expectations regarding features that were never part of the transaction. It’s worth noting that even though this issue arose, our store went above and beyond by leaving the buyer a 5-star review in good faith, reflecting our commitment to customer satisfaction.
The buyer’s actions, including the false review and unreasonable demand for a login method that was never offered, are highly disappointing and do not represent the service provided. We have always maintained a high standard of integrity and transparency, and this feedback does not accurately reflect our business practices or the transaction.
I kindly request that this feedback be reviewed and removed, as it is misleading and unfairly damages the reputation we have worked hard to build. I trust you will consider the context of the transaction and the lack of any breach of agreement on our part.
Thank you for your time and attention to this matter. I look forward to your prompt resolution.
Sincerely,
Jesiah Store
PROOF 1 - EXPLAIN IN DETAIL THAT BUYER WILL ONLY GET USER AND PASS ONLY (CODE / PASS ONLY) LINKED CATEGORY ACCOUNT.
PROOF 2 - BUYER WILLINGLY ACCEPT UNDER HIS CONCERN
PROOF 3 - OUR STORE GIVEN REVIEW TO HIS PROFILE 5 STAR ALREADY
Additional Explanation for Dispute:
I would like to further clarify the situation regarding the buyer’s feedback. The account sold to the buyer is a linked category account, and as clearly stated in the listing and communicated directly with the buyer, only the user ID and password were provided for access. The buyer purchased the account fully aware of this, and the account was securely transferred to him with all the necessary details provided.
Given that the transaction was conducted transparently and the buyer had all the information beforehand, the 1-star feedback with the comment "scammed" is both misleading and unfair. The buyer’s claims are completely inaccurate and do not reflect the service I provided. This feedback is especially disappointing because it undermines the effort we’ve put into ensuring customer satisfaction.
For the past two years, maintaining a 100% positive review rate has been a key priority for my store. Achieving this level of customer satisfaction is not easy, and we’ve worked tirelessly to ensure that every transaction meets our high standards. To receive this type of feedback from a buyer who failed to understand the terms of the transaction is deeply hurtful, as it does not accurately represent the service we provide.
The buyer’s demands for a different login method—something never offered or promised—and the subsequent negative review have not only caused significant harm to our reputation but also left us feeling disrespected. We take great pride in the trust and transparency we’ve built with our customers, and this review is a stark contrast to the integrity with which we conduct our business.
I kindly ask for this feedback to be removed, as it is not an accurate reflection of the transaction or the service we provided. It unfairly damages our reputation and does not align with the standards we have consistently upheld.
2nd Additional Edited Dispute Explanation:
I would like to provide further clarification regarding my efforts to resolve the situation with the buyer, as well as to reinforce that the negative review left by the buyer is unjustified and misleading.
Upon receiving the buyer's complaint, I approached them with the intention of resolving the issue amicably and professionally. I took the time to explain the situation clearly, reiterating that the account was transferred with the provided user ID and password, as stated in the product listing and discussed before the purchase. I also ensured the buyer understood that the account was in their care once transferred, and that any security concerns related to the account should be addressed with the reseller.
However, despite my attempts to address their concerns and resolve the issue in good faith, the buyer responded by leaving a 1-star review with the comment "scammed," which is a completely inaccurate representation of the transaction. This negative feedback was not only unfair but also an attempt to manipulate the situation by threatening a bad review in exchange for a resolution that was never part of the original agreement.
It’s important to note that the buyer was fully aware of the terms of the sale before making the purchase, and any confusion or dissatisfaction on their part seems to stem from a misunderstanding of the product they were buying. The buyer had every opportunity to seek clarification before finalizing the transaction, and the details of the sale were made clear in both the listing and our communications.
I made every effort to work with the buyer to address their concerns, even though the issue was outside of our control. Unfortunately, the buyer chose to escalate the situation by posting a false and misleading review, which I believe is a direct attempt to leverage the review system for a resolution that was never agreed upon.
I respectfully ask that this review be removed, as it does not accurately reflect the service or the transaction. The buyer’s actions have unfairly harmed the reputation of my store, despite my best efforts to resolve the situation professionally and transparently.
Thank you for your understanding and for taking the time to review this matter.
PROOF
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