false feedback from buyer

[GenshinAccount.com]

"Seller never replay to DMs and questions" is a fales statement.

A DM was sent to the buyer immediately after their reply on the thread, asking them to provide the order number, but we never received a response. Surprisingly, he left negative feedback hours later.

His order was delivered to him long ago, as we have a policy of fulfilling all orders within 24 hours.


@Avengerx
@EpicNPC CM

 

[Avengerx]

I was DMing you for 6 hours before you replied at 4 AM when I was sleeping !!! and am not opening this website every day! The selling process was unclear to me and you did not reply! ofc I will give one star due to the bad experience after-sell services

Order #143450

 

[EpicNPC Mod]

• Feedback will only be reviewed if Trade Guardian was used. Any Trade Guardian service.
• If Trade Guardian was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
  • If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
  • If proof of transaction is not provided, the feedback will be removed.

A transaction was made and TG was not used. The feedback will remain and must be resolved between both parties mutually.