False feedback after refund.

[NEONSECT]

The client who left us a false review (after ordering one service, receiving it, and then demanding a different one) was issued a full refund at their request. Subsequently, they edited their comment to make it seem as though they only wanted a refund.


We kindly ask you to consider modifying or removing the review, given that a full refund was provided. Additionally, we request that you apply appropriate sanctions to the user for this type of manipulation and their attempt (even outside the forum) to deceive us by demanding a more expensive service under the threat of a negative review.


Thread with his feedback: https://www.epicnpc.com/threads/eth...completion-dailies-bonuses-24-7-supp.3011513/

 

[NEONSECT]

Confirmation

 

[NEONSECT]

To be clear once again:

The user was fully aware of the pricing and deliberately chose the cheaper service. After receiving a discount and having 66% of the service completed (including additional leveling that was not part of the original package), they left us a negative review and used it to manipulate us — demanding services that cost three times more than what they originally paid for, in exchange for removing the review. I kindly ask you to take this into consideration.

This person is clearly a scammer.

 

[NEONSECT]

A screenshot with his message in private chat was attached here. But let’s leave that filth aside.*

 

[EpicNPC Mod]

@Youngsnake00 Please confirm that a refund was received.

 

[Youngsnake00]

Yes i have receive the money @MEWTWOSHOP and i have both agreed to take each of our review down

 

[EpicNPC Mod]

Feedback changed to 3 stars and marked as resolved.