False feebdack

[xlDev]

https://www.epicnpc.com/feedback/feedback/730942/view

Buyer believes I scammed him as he has yet to receive a refund. Refunds take time to process by the payment provider, which is common to understand. Regardless, money was returned and no money was stolen as they accuse.

Attachment 1 shows his rude response email to our refund processed email. Attachment 2 shows the refund through our payment gateway.

 

[Skjordan]

As you see it's posted and there is no refund generally the payment is held as pending and falls off. Instead he is taking payment. He's had many complaints in the past and there's not a reason why he would take payment instead of issuing it back before it's posted.

 

[xlDev]

As you see it's posted and there is no refund generally the payment is held as pending and falls off. Instead he is taking payment. He's had many complaints in the past and there's not a reason why he would take payment instead of issuing it back before it's posted.

“He’s had many complaints before” can you please point me to one where we have taken money? No, you can’t. So please refrain from false claims. Again, just because a payment is posted does not mean a refund hasn’t been processed. It’s the weekend so it’ll take some time to show up as Shopify processes the refunds themselves. Shoot I’ll send you the $75 from my own personal account. I don’t care for your money. We try and provide the best possible experience for everyone, that’s all. Apologies for the inconvenience.

 

[Skjordan]

We can wait for an admin but "making false claims" isn't a false statement if you look back at people opening complaints then you opening a countersuit getting feedback removed due to no contest from the people you are allegedly scamming. If people don't fight you back it doesn't give proof either way.

 

[Skjordan]

All claims are valid if there's no proof outside your word.

 

[xlDev]

Again, you’re just making things up and speaking on matters you have little to no information on. In a couple days when you receive your refund, as mentioned, you will see. I have no issue waiting for it to go through and no issue in waiting for an admin. You’re not doing anything here.

Have a good day!

 

[EpicNPC CM]

We will give 48 hours for refund to go through

 

[xlDev]

Since user already shared their personal information, I will go ahead and show the full information of the refund already processed on our end.

 

[xlDev]

Can we get an update on this @Skjordan

 

[EpicNPC CM]

@Skjordan

 

[xlDev]

@Skjordan

Should we wait some more time for his reply? The refund was taken a long time ago on my end, as shown in images above.

 

[EpicNPC CM]

@Skjordan Assuming resolved.


I removed the feedback in error, so I applied a new neutral feedback as "Resolved..."