False accusation of negative feedback from gintokai

[LoLoKun]

https://www.epicnpc.com/feedback/feedback/568123/view

clearly on my account and my proofs, we can see that im only doing transactions through epicnpc so that me and other party can avoid getting or being scammed. and gintokai giving me a negative feedback even though i dont have past transactions with him/her which is nonsense, and you can see in my attachments that he/she doesnt even dm'd me here in epicnpc.

i've attached my proofs.

 

[EpicNPC CM]

@gintokai

 

[LoLoKun]

any news?

 

[EpicNPC CM]

Feedback Removal/Change Rules

• If a dispute is opened and resolved, the negative feedback will be changed to neutral and the comment will be updated to reflect the issue has been resolved.
• Feedback based on rudeness or slow service (non-extreme) can only be neutral, not negative.
• Feedback can only be removed if it's false.
• If you believe feedback is false, you can open a dispute thread.
  • False feedback must been reported within 30 days
  • After 30 days, the burden of proof falls solely on the member who received the feedback.
    • Example: Joe gets a negative feedback from Roger. Two months later Joe disputes the feedback. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.

 

[LoLoKun]

Here's some extra proofs from my dm inbox

 

[EpicNPC CM]

Sorry, but that isn't enough proof that the trade didnt happen. You shouldn't have waited over a year and a half to report the feedback.

 

[LoLoKun]

my bad, i didnt know in the past that i can report false feedback and shall report it immediately.

 

[EpicNPC CM]

Unless you can prove it didnt happen we cant remove it

 

[LoLoKun]

so how can i really prove it?